Removal Of Negative Follow Up To Feedback Comment Under Positive Rating

[taj555]

I am wondering if any other buyers have had the experience of being told by a customer service agent that only the first negative comment under a positive rating  left by a retaliating seller is a feedback violation that qualifies for removal but a follow up to feedback negative comment the seller has also left in succession (= 2  x negative feedback comments)  is not feedback violation and can't be removed (which in effect contradicts eBay's no negative feedback for buyers feedback policy).

I do not mean "reply to feedback".

[padi*0409]

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@wildviolet wrote:

thecatspjs, both feedback removals you refer to are from the same transaction. The first is the seller's Reply to Feedback I left for a seller.  His feedback was removed due to feedback policy violation (content). The second one is 'positive' feedback left by same seller for same transaction that was a negative comment which is not permitted. There were actually a couple of feedback violations here: leaving negative comment for a buyer under the guise of leaving a positive feedback and inappropriate content..

Yes, I am wondering if it is possible for any seller to do a follow up to feedback for any buyer after the seller has had imappropraite feedback removed- and if so it is certainly " a smoking gun" as a later contributor to this discussion puts it, if it is so that follow up to feedback can be left after 2 years (which I did not know before now).

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Yes it is true that follow-up feedback can be left that far back, and possibly furthur - I haven't tried it for more than 2 years back so I'm not sure.

padi*0409

[wildviolet]

I think it depends on which customer service rep you get.

eBay policy is very unclear on follow up comments.

I note that eBay is increasingly appearing to remove "negative" comments for buyers, and replacing with "THIS COMMENT HAS BEEN REMOVED BY EBAY" and leaving the postive rating for buyers, rather than removing the feedback entirely.

For what it is worth, IMO a follow up comment to any feedback left (whether removed or not) is not feedback it is a follow up comment.

However, without a clear eBay policy that one could reference, I would not encourage other sellers to leave any follow up comment if the original comment they left for a buyer was removed.

I have just found some relevant information in a post from a seller on these boards just under 3 months ago. The seller says he received the below letter from eBay. It refers to feedback being a comment or a follow up comment. The link in the letter doesn't seem to work so maybe something has changed but I have seen the same information about feedback being a comment or a follow up comment before somwhere on eBay help pages but now can no longer find it...

Hello XXXXXXXXXXXX,
After reviewing your eBay account, it appears that you have violated eBay's Negative Comment left for a buyer policy.
- The following Feedback comment you left has been removed:

Because sellers aren't able to leave negative Feedback for buyers, leaving a negative comment or follow-up comment with a positive Feedback rating isn't allowed.

For more information on this eBay Feedback policy, go to:
http://pages.ebay.au/help/policies/inappropriate-feedback-comments.html

To help you have successful experiences on eBay, we encourage you to become familiar with eBay Feedback policy by visiting the link above.

Thanks,
eBay

[padi*0409]

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@wildviolet wrote:

I think it depends on which customer service rep you get.

eBay policy is very unclear on follow up comments.

I note that eBay is increasingly appearing to remove "negative" comments for buyers, and replacing with "THIS COMMENT HAS BEEN REMOVED BY EBAY" and leaving the postive rating for buyers, rather than removing the feedback entirely.

That's because it's against policy to leave a pos with a neg comment, and you'll get a slap for it, if it's reported, and the feedback point remains for the buyer............

For what it is worth, IMO a follow up comment to any feedback left (whether removed or not) is not feedback it is a follow up comment.

That's your opinion...............

However, without a clear eBay policy that one could reference, I would not encourage other sellers to leave any follow up comment if the original comment they left for a buyer was removed.

Well you could, so long as it wasn't derogatory..........

I have just found some relevant information in a post from a seller on these boards just under 3 months ago. The seller says he received the below letter from eBay. It refers to feedback being a comment or a follow up comment. The link in the letter doesn't seem to work so maybe something has changed but I have seen the same information about feedback being a comment or a follow up comment before somwhere on eBay help pages but now can no longer find it...

In 3 months many things can and will change with policies.......

It should be noted that unless the buyer/seller complains about feedback left then nothing will be done about said feedback.

Hello XXXXXXXXXXXX,
After reviewing your eBay account, it appears that you have violated eBay's Negative Comment left for a buyer policy.
- The following Feedback comment you left has been removed:

Because sellers aren't able to leave negative Feedback for buyers, leaving a negative comment or follow-up comment with a positive Feedback rating isn't allowed.

For more information on this eBay Feedback policy, go to:
http://pages.ebay.au/help/policies/inappropriate-feedback-comments.html

To help you have successful experiences on eBay, we encourage you to become familiar with eBay Feedback policy by visiting the link above.

Thanks,
eBay

Talk to or email eBay CS and you are very likey to get different answers everytime you ask a question.

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[wildviolet]

Hi padi

They're actually not my words/opinions you're replying to. The words in italics are from one of thecatspjs's contributions. I included his words in italics because I was responding directly to them with some information I had found. My last message begins where the italics end. 

[padi*0409]

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@wildviolet wrote:

Hi padi

They're actually not my words/opinions you're replying to. The words in italics are from one of thecatspjs's contributions. I included his words in italics because I was responding directly to them with some information I had found. My last message begins where the italics end. 

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It's possibly better then when you reply to hit the blue "quote" button then add your comments to that quote, otherwise it tends to get confusing.

My comments are however somewhat pertanent as I'm sure cats may agree.

[wildviolet]

Hi padi

Thank you for letting me know about the blue quote button. I will certainly use it now that I know about it to avoid confusion. I agree, your comments nevertheless are pertinent.

[aussielondon]

Hi, I wanted to give negative feedback to this seller, I wrote everything but I forgot to change to negative when I pressed the button, this seller sold me a fake copy of babybullet. Could please change to negative? Or erase so I can do it right? Thanks

[padi*0409]

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@aussielondon wrote:
Hi, I wanted to give negative feedback to this seller, I wrote everything but I forgot to change to negative when I pressed the button, this seller sold me a fake copy of babybullet. Could please change to negative? Or erase so I can do it right? Thanks

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No, you cannot change a positive to either a neutral or negative, all you can do is as you have done already, leave a follow-up comment.

I believe you have already been advised by members on the forums about your problems with both Nutribullets and the actions you can take................

By the way, you are talking to members like yourself here not eBay.

[i-love-my-sheep]

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@padi*0409 wrote:

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No, you cannot change a positive to either a neutral or negative, all you can do is as you have done already, leave a follow-up comment.

I believe you have already been advised by members on the forums about your problems with both Nutribullets and the actions you can take................

By the way, you are talking to members like yourself here not eBay.

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They were told that in the other thread they started about this, but I don't think they got the idea as even after they were told, they still kept writing like they were talking to eBay.