Returned item but no refund

Hi, recently purchased a gutter cleaner, but when i received it the fitting to the pressure washer was the wrong type. Tried to find an adapter, even a new washer, but none of the known brands has this fitting. I contacted the seller, and even though it was outside the mandated return time, they agreed for me to return it and they would issue a refund. Over a month and no refund, just being fobbed off. Is there any recourse thru Ebay to get my money back?

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Re: Returned item but no refund


@bigted19 wrote:

Thank you to all. In discussions with PayPal as to a possible resolution.


That's you best bet. Remember to add all the tracking details and a copy of the messages you were sent.

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Re: Returned item but no refund

did you pay by PayPal?

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Re: Returned item but no refund

As you said yourself, it was outside the time limit , so no, nothing you can do through eBay

 

 

 

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Re: Returned item but no refund

yes i did, but no refund yet.

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Re: Returned item but no refund

you have 180 days to claim through PayPal.....you are outside the limits for eBay (30 days)

 

just upload tracking for return via PP

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Re: Returned item but no refund


@bigted19 wrote:

yes i did, but no refund yet.


Even though you paid by Paypal, any refund will go back to the funding source.

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Message 6 of 24
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Re: Returned item but no refund

The seller is not going to refund you.

Open a paypal claim.

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Re: Returned item but no refund

As others have mentioned, you are not too late. Open a claim (item not received) and if possible upload documentation of email exchange between you and the seller as proof...

 

Normally, after a few days, Ebay will refund your original purchase price...

Ebay is pretty good for this kind of situations...

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Re: Returned item but no refund

They can't

 

They did receive it and it was not the right fit

 

Plus it has been longer than 30 days 

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Re: Returned item but no refund

Yes you can. Done it before...

 

There is also a phone number to contact Ebay directly if you need...

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