on
09-08-2025
07:28 PM
- last edited on
09-08-2025
08:05 PM
by
underbat
I purchased an item from a seller - the seller was messaging me through out the money back guarantee period, assuring me that they were waiting for stock to arrive and then as soon as the money back guarantee window passed, they stopped replying and haven't sent my item. And now I can’t claim under the money back guarantee because that window has passed, what can I do?
on 09-08-2025 07:48 PM
How did you pay?
on 09-08-2025 07:49 PM
NEVER let a seller mess you around.
If you paid by Paypal, you have 180 days from payment date to file an item not received claim
Or as a last resort, you could try a chargeback through your bank
on 10-08-2025 07:12 AM
Unfortunately with Afterpay 🙄
on 10-08-2025 07:13 AM
Definitely learnt my lesson the hard way.
unfortunately I paid with Afterpay.
on 10-08-2025 08:18 AM
@laceh0 wrote:And now I can’t claim under the money back guarantee because that window has passed, what can I do?
Don't play games with sellers who are playing with you
You could have opened a dispute before it was too late, you the buyer have all the power
Use the tools available before it is too late
What was the sellers feedback like?
What was the item number?
on 10-08-2025 11:12 AM
I unfortunately didn’t realise they were playing me until it was too late, they advised that their stock got wet and were waiting for more to arrive and I stupidly believed them.
feedback was 100%, from 3 buyers
item number: 197129614678
on 10-08-2025 11:22 AM
It is always better to open a dispute rather than wait and wait and wait
Two of the three feedback the seller has is 'eBay automated feedback', left by eBay bots and not the buyers
The image of the doll house has been lifted directly from Kmart
As all their listing have been lifted from other sites
on 10-08-2025 11:32 AM
Wow, I feel so stupid haha
on 10-08-2025 11:44 AM
No need to feel stupid
Look at it as a 'learning experience' so next time you'll know what to look for and what to do should you encounter another Dodgy Mc Dodgeface
