Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

ra157
Community Member

Last Friday I had the interesting experience of winning a Nikon 1 J3 mirrorless camera with two lenses at a very good price. I immediately paid for it with Paypal. 19 minutes after the end of the auction, the seller then cancelled the sale, citing the reason as,
I'm out of stock or the item is damaged".

Plainly she wasn't out of stock, and it strains credulity that she suddenly discovered the camera was found to be damaged within 19 minutes of my winning it. I reported the seller to Ebay.

Ebay's response included,

"I assure you that I have warned the seller and we will monitor their account to make sure that if they continue to cause bad-buyer experiences, we will take further actions which could lead to restrictions or even indefinite suspension."

As best I can see it – sellers can break their Ebay conditions and their contract with me with impunity.

Plainly, if this pattern is repeated by a frequent seller, Ebay will do something. But it appears that casual sellers never have to worry about getting what they perceive to be a dud price for their item. If they do, they can just cancel the sale and claim the item was damaged.

To make matters worse, the camera was listed as not having a charger, which I bought from another seller after winning the camera. Despite my requesting that he cancel the order, it is on its way to me, and I have paid $10.98 for a useless charger.

Anybody else had this type of  frustrating auction experience?
Regards,
Renato


Message 1 of 303
Latest reply
302 REPLIES 302

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Hi Tippy*toes,

You state,
"I think people were getting irritated and confused with your duplicated posts. I'm guessing you must have a tic to have so many identical posts? It's bad when you keep hitting that submit button!"

This is a factually incorrect statement. Please demonstrate a single duplicate post you assert that I have made.

If your factually incorrect assertion relates to the fact that you get confused and fail to notice that each post after the original post is one I have made is in response to a particular individual - that is your problem - especially as the person I am addressing is listed at the top of the post. 

You also state,
"If you ask someone why they are on eBay, it stands to reason that they should be able to ask you the same thing"

This statement is factually incorrect also. 
What I asked was that if a person did not agree with the Ebay User Agreement, what is he or she doing on Ebay?
It is irrelevant to ask the same question of me, as I am in full agreement with the User Agreement, else I would not be on Ebay.
Regards,
Renato

Message 161 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Hi Kollector18,
         You state,
            "I'm here to annoy people like you"

My question related to why you were on Ebay if you did not agree to the Ebay User Agreement - which in case you were unaware, you were supposed to be in agreement with - since it is an Agreement in order to use Ebay's site.

I can only form the unfortunate opinion that you appear unwilling or are incapable of answering that simple question.
Regards,
Renato

Message 162 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Hi padi*0409,
           You ask,
"So what do you call a member with only 13 feedbacks as a seller (12 of which could be up to 6 years old) if not a novice them most certainly an inexperienced seller"

I call that a person with around as many sales as I have, and I consider myself an experienced seller.

Selling items on Ebay is not something requiring experience like surgery, engineering or plumbing. Rather it is on the level of learning how to sweep the floor, operate a microwave or holding up a "Slow/Stop" sign to control traffic at roadworks.

One doesn't have to have sold scores of items to become an experienced seller.
Regards,
Renato

Message 163 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Hi Digital*Ghost,
         You asked,
"So, I repeat - where, in this 10+ page monstrosity of a thread, did I indicate I am in disagreeance with eBay's policies?"

You twist the question to a question I did not ask you.
I asked you "If you do not agree with the Ebay User Agreement - why are you on Ebay"

1.           You stated,
"... I pointed out a key difference between online purchases and real life auctions, and suggested that - since acceptance is a necessary part of a contract in order for it to be valid - the decline of a payment in the only circumstances it can be made, would have a bearing on the validity of the contract if someone tried to enforce it legally."

This is totally inconsistent with the Ebay User Agreement part which states,
"While using the eBay services, you will not:
........fail to deliver items purchased from you, unless the buyer fails to meet the posted terms or you cannot authenticate the buyer's identity;...."

2.         You stated,
"In your example (that being a real life auction), the seller has the opportunity to decline or refuse payment before payment is made, thus fulfilling the contract.This is a key point that you have missed entirely when trying to draw similarities or parallels (particularly in law) between a real life auction, and the assumed consequences, of renegging on a contract.
On eBay, sellers have no opportunity whatsoever to decline eletronic payment methods, except by refunding it, which your seller did."

This is contrary to the unambiguous intent of the Ebay User Agreement which states,
"While using the eBay services, you will not:
........fail to deliver items purchased from you, unless the buyer fails to meet the posted terms or you cannot authenticate the buyer's identity;...."

3.       You stated,
"Perhaps if it had come to be that "follow through" was used instead, those that didn't may be deemed flaky (a much lesser sin in most cultured societies), or it could have been the much more objective "close" and maybe those that didn't close sales were just insecure, rather than dishonourable."

You appear to either condone or give licence to people who are either flaky or insecure to not comply with the Ebay User agreement which states,
"While using the eBay services, you will not:
........fail to deliver items purchased from you, unless the buyer fails to meet the posted terms or you cannot authenticate the buyer's identity;...."

My question to you remains unanswered by you.
Regards,
Renato

Message 164 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Hi Kollector 18,
           You stated,
"Just found out that you're in fact female,sorry will in future take that into consideration perhaps."

I note two points.
1.        You post whim and  fantasy - you just made that statement up, as you "learned" no such a thing, and

2.        The very negative perception of character traits and attributes that you are implicitly assigning to me, are the same negative pecharacter traits and attributes that you are now openly attributing to women in general. I opine that I am quite shocked at this open display of blatant negative sexism against females. 

Regards,
Renato

Message 165 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Hi Tippy*toes,

            You state,
"The OP is a troll and nothing more. They have come here to spark trouble. They have roped their single person fan club into it. I think we should all back away and let this pathetic troll thread die. It's us that will get rapped over the knuckles for replying, not the troll OP who has abosolutely NO idea what they are on about"

Firstly, you statement is grammatically incorrect.

You initially refer to a single person as a troll. Then refer to multiple person trolls. Then go back to single person troll. You do not appear to know how many trolls there are - unless one assumes that you regard all the people who have shown the slightest concurrence with me as being trolls.

Secondly, according to Wikipedia
"In Internet slang, a troll (/troʊl, trɒl/) is a person who sows discord on the Internet by starting quarrels or upsetting people, by posting inflammatory, extraneous, or off-topic messages in an online community (such as a newsgroup, forum, chat room, or blog) with the intent of provoking readers into an emotional response or of otherwise disrupting normal, on-topic discussion, often for the troll's amusement"

I do not believe I have posted any inflammatory, extraneous, or off-topic messages - If you think I have, I would appreciate it very much if you could cite them to me. 

I do see people upsetting themselves by not being able to bully me into submission, in  that I have not concurred with their notion that ultimately it is fine to not abide by the Ebay User Agreement.
Regards,
Renato

Message 166 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill


@ra157 wrote:



I call that a person with around as many sales as I have, and I consider myself an experienced seller.

Selling items on Ebay is not something requiring experience like surgery, engineering or plumbing. Rather it is on the level of learning how to sweep the floor, operate a microwave or holding up a "Slow/Stop" sign to control traffic at roadworks.



This is my last post here.

 

You conveniently dismiss the fact that not only do you have 924 feedback against your seller's 41 feedback total, but you also have been on eBay 12 years against the seller's 6 years.

 

THEN you equate selling on eBay as being as hard as sweeping the floor etc................

 

Your credibility?   NIL.

______________________________________________________

"Start me up I'll never stop......"
Message 167 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

Sexism against females what aload of rubbish as I'm female,deary it's only against you renata.

Message 168 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill


@ra157 wrote:



My question to you remains unanswered by you.


Your comprehension skills are obviously not so great, and your post lacks any merit whatsoever since people can go back and read the full context in which the statements you've copied were made, but I'll tell you what, I'll answer your question, since it seems so important to you.

 

On another account, I have a store, but I wet my feet on eBay with auction sales, mostly starting between 99c and $2.99 (after I learned sometimes auctions only get one bid, it took me a little while to realise things like that, so I had some disappointing results, and this was back in the day when auctions were incredibly popular).

 

I have sent almost every single item that was ever purchased from me. There was this one time I ruined an item by cleaning it on the day the auction ended. Back then, sellers couldn't cancel transactions unless the buyer agreed to the cancellation (hmm, I wonder why eBay changed that? I mean, if it's against their policy to cancel any transaction unless under some very specific circumstances, why did they change it from needing the buyer's "ok", to 100% being the seller's decision? But I digress...), but of course they could fully refund in any case. 

 

It was too late for me to cancel the auction, and it closed at a decent price, but I immediately contacted the buyer, advised that I had damaged the item beyond use and repair, and asked them not to pay. I don't think they believed me, and payment was made shortly thereafter. I fully refunded the payment, contacted them again, explained in detail how I had damaged the item, offered to send photos, and also offered to send them the item for free if they still wanted it. I never heard back from them after that message. 

 

There were numerous occasions where I found small flaws in items after an auction ended, and in those cases I refunded the buyer's money and sent the items anyway. 

 

As a buyer, I've won a few items for very cheap - much lower than they were worth, and on each occasion I sent the seller additional money as a gift through PayPal, since I got their PP address from making the initial payment - and you know, when I do that, it's more for me than the seller, as I don't feel comfortable any other way. I feel opportunistic, like I'm taking advantage of someone else's misfortune (nobody lists an item with the intention of providing bargains to others - that's what op shops are for), even though I never felt like I was being taken advantage of when my items sold very low. Weird, huh? Most people didn't send me anything extra, either, I never expected them to, but I will never forget the ones who did.

 

And even with all that, with what is clearly driving my personal ethics, I still think you're being utterly ridiculous with your approach and reaction to this transaction. As I would anyone who doesn't know how to let go of the idea of something they can't have, and desires punishment of the seller. 

 

I behave in this way with my transactions not specifically because of eBay's policy, but because it's what feels right to me, and it just happens to (at the very least) align with their policies anyway. I disagree with some of eBay's policies, as there's plenty that are quite silly, in my opinion. The thing is, agreeing with them on an opinion level, and simply complying with them, are two very different things. My opinion on your behaviour, my facetious pondering on the nature of language, and how it affects out perception of situations when a small discussion came up on honour, my related facts about the legal system in Australia (which eBay is not above)... none of those indicate disagreeance or non-compliance with eBay policy. 

 

So, yes, I disagree with some of eBay's policies (not really that one, though), but I'm on eBay because I comply with them. Ok? Satisfied?  I sure as heck hope so. 

 

(BTW, I have spoken about the instances I mention above on the forum several times, so if you want to check back through my post history over the years, you know, to check for consistency and what not, be my guest). 

Message 169 of 303
Latest reply

Re: Seller Cancels Auction Sale After Item is Paid for. / Bargains Depend entirely on Goodwill

I think you're wasting your time DG. All the OP will see in your post is blah blah blah, I am like so ripped off, blah, blah, blah, sellers should be killed, blah, blah, blah, I feel so disgusting and violated, blah, blah, blah, I will pick eBay's policies to bits to suit my agenda, blah, blah, blah, you're a seller, therefore I hate thee, blah, blah, blah. Or something to that effect.

Message 170 of 303
Latest reply