Seller Playing Me For A Fool?

I bought a low value item, and for the second time was sent the wrong product.

 

I've been in contact with the seller every day for a week, some days several times.

 

I'm being played for a sucker - "You can have refund'...next day..."where we send"...next day..."you sure we get feedback good"...next day..."you sure you not rob me"...next day..."to you paypal then?"...next day..."you can have refund".

 

For a couple of dollars, this seller is going to put off actually issuing the due refund, and frustrate me daily, until I simply give up and let them steal my payment.

 

The seller knows that it's a low value item, and that I won't start a dispute, because that would mean I have to send the wrongly supplied item back to China, at many times it's original cost.

 

I've completely lost confidence in buying through EBay. As I said, this was the second time I had been sent the identically wrong item, and ran into the same protracted argument over an infinitely delayed refund.

 

EBAY AREN'T POLICING THESE PETTY THIEF SELLERS, AND IT WILL BE TO THEIR DETRIMENT.

 

What can I do?

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Seller Playing Me For A Fool?

Sign up with PayPal for their free returns then open a PayPal case.

 

BTW, just don't buy from Asian sellers or sellers with many negs and neuts.

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Seller Playing Me For A Fool?

Bit of a long way around, but it enables me to fruitfully make a claim, and it's one more option where previously I had none.

 

Thanks very much, kopenhagen5.

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Seller Playing Me For A Fool?

eBay's MBG provides for the seller being required to provide return shipping if they want the item back.

 

However, your complaint seems to be about non-receipt, so I'm not sure why a return would be required.

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Seller Playing Me For A Fool?

If the item you have been sent is not as described, the return postage is at the sellers expense,  So no reason not to open a dispute

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Seller Playing Me For A Fool?


@gutterpunkz05 wrote:

If the item you have been sent is not as described, the return postage is at the sellers expense,  So no reason not to open a dispute


Yes, but seller is in China so they cannot provide a label and OP would need to outlay tracked post for a risk of not getting it reimbursed.

 

dave, OP appears to have received the wrong item twice.

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Seller Playing Me For A Fool?

Most Chinese sellers refund without a return.

 

They just don't want another neg.

 

From the listing that the OP bought -

 

Protect your precious computer motherboard! Don't be penny wise and pound foolish! USB's burned out Amoy friend's sad reminder, he knows, you also need to understand... Don't let yourself regret it.

 

All this angst for $2.55

 

OP, try reading the feedback of these sellers before you buy in future.

 

Or just don't buy Chinese.

 

 

 

 

 

 

 

 

 

 

 

 

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Seller Playing Me For A Fool?

Yes, $2.55 happens to be a lot for me. 

 

98.8% seller, gone feral.

 

Deals from some Chinese sellers turn out to be good value, if you can wait.

 

Thx.

Message 8 of 20
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Seller Playing Me For A Fool?

I don't know about gone feral.......98.8% is a terrible rating, even for a Chinese seller.

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Seller Playing Me For A Fool?

You ask "What can I do?"

 

You can start a dispute under the eBay Money Back Guarantee. (For the future; you can't do this now as you've let the timeframe for opening an eBay dispute lapse. As kopenhagen has said, open a PayPal dispute for this current $2.55 transaction.)

 

You will not be out of pocket for the return postage under eBay's MBG. 

 

❝When an item isn't significantly as described

[...]

The cost of return postage is the seller's responsibility.

[...]

After confirming that the item was returned to the seller, we will refund the full cost of the item and original postage to the buyer. If the seller hasn't facilitated the return – for example by providing a return postage label – we will also refund any reasonable return postage costs.

[...]

In some instances, we may not require that an item be returned to the seller. For example, we may refund the buyer and seek reimbursement from the seller if:

  • The seller chooses not to accept a return request for a not as described item
  • The item location was misrepresented
  • It's hazardous to send back the item
  • The item no longer has a value.❞

A good way to handle a situation of this sort is to contact eBay via its "Have us call you" option. (Emails are useless, for a number of reasons, but primarily because the responses, when they are finally sent, are bot-generated.)

eBay say: We'll call you at the phone number registered to your account, or you can enter a different number.

We’re available from 8am to 10pm AET, 7 days a week.

 

Do this within the timeframe for an eBay dispute. Politely tell the CS rep that the item received is significantly not as described, being the wrong item entirely. Say that the cost of postage back to the seller in China would be [$xx.xx] - you should be able to check the price of international fully tracked postage for the item on the AP site. Politely point out that the cost of return postage is prohibitive in comparison with the item price, and ask if it would be possible to have the refund actioned without having to return the item which you promise to destroy.

 

If you're well prepared, and polite, it's likely that you will be successful.

 

(Tracked international standard satchel to China may be the best option. 500g satchel is $20.80; 1kg satchel is $33.10; 2kg satchel is $56.25. These are fully tracked. If you need to ensure the item gets there more quickly than 6+ days, opt for the express international satchel, starting at $38.10 for 500g satchel.)

 

If you do have to return the item, inform the seller in the dispute of the cost of return postage, and point out that the seller is responsible for tracked return postage under the eBay Money Back Guarantee which applies as you purchased on eBay.com.au. (I can't tell for certain if purchases made from ebay.cn are covered because the eBay 買家保障 applies; however, at the very least "eBay可能会就一项投诉做出对你不利的裁定。在这种情况下,eBay针对符合条件的投诉会退款给买家,并要求卖家补偿eBay的退款。")

 

If the seller is aware of the cost, and accepts the return, they are in effect accepting that they will be responsible for the cost of the return postage. But ALWAYS confirm this by phone with eBay, and have the CS rep email you with a confirmation that the return postage amount that you have quoted will be refunded to you, because it's not quite as straightforward as when one returns an item with an eBay return label.

 

Once the tracking shows that the item's been returned, you upload that information (or contact eBay via Have us call you to be sure that it goes smoothly, and provide the tracking number over the phone to prove that it's been returned). eBay should then refund you in full. eBay obtain the full payment from the seller.

 

Just to reiterate: it is likely (but not guaranteed) that you won't have to return a relatively low-cost item to China if it's significantly not as described, as long as you contact eBay via Have us call you. You are likely (but not guaranteed) to have the CS rep assist you by opening the dispute for you and closing it automatically in your favour. But don't absolutely count on this. What you can count on is that you should not be out the cost of return postage for a case of Significantly Not As Described.

 

 

 

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