Seller claims to have sent 2 items, only recieved one.

[retrogamestoreau]

I purchased 2 different items from a seller, I only received one of the items in the package. When I explained this to the seller I did not get a response. So I opened a case with eBay. They then told me they sent both items in the same package and updated the open case with a tracking number which stated the items were successfully delivered.

I'm guessing I'm out of luck here because there is no way for me to prove I didn't receive one of the items and as far as eBay is concerned, they were delivered successfully... Do I just leave negative feedback and accept the loss?

[papermoon.lady]

By the way, I know that some time ago somebody said that videos are no valid proof, but I assume they are better than nothing at all? I usually take a video of myself opening parcels soon after they arrive, in particular if they contain something fragile, multiple items etc.

PS: It is not clear if the eBay case is still open. Maybe the OP was just pessimistic about it, but it has not been closed yet.

[collect247]

Unless there are witness's that will testify to the videos then there is no proof because anyone can just make a video of what ever and say look it's on video so it must be proof, not a chance.

JPs or AP staff need to witness it.

[lyndal1838]

Whether the ebay case has been closed or not the seller will almost certainly win it as they can prove trackable delivery in a not received case.

They need to open a not as described case.

[papermoon.lady]

It is indeed not as described, as outlined in my first reply, but it can be tricky in cases like this. The OP opened the wrong case because of the wording (one item had not arrived). 

[lyndal1838]

Yes it can be misleading for newbies.

That is one of the reasons for the existence of these boards.....experienced members can advise what to do to correct mistakes.

In this case there is a backup option in a paypal dispute.

[4channel]

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@papermoon.lady wrote:

By the way, I know that some time ago somebody said that videos are no valid proof, but I assume they are better than nothing at all? I usually take a video of myself opening parcels soon after they arrive, in particular if they contain something fragile, multiple items etc.

PS: It is not clear if the eBay case is still open. Maybe the OP was just pessimistic about it, but it has not been closed yet.

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That's a very good idea papermoon.lady. If you're dealing with a seller who has scruples then it would go well. Also in a dispute, it would indeed lend weight to your argument. By visually recording the process of opening an unopened parcel, viewing the contents with their size in relation to the size of the parcel, that gives a very good indication of what's inside and in the case of the OP's dilemma, what's not!

Thinking about the case of a former associate of mine, an unfortunate chap who has been ripped off a few times and had a run of bad fortune, the process you use on occasion would have been ideal! I remember him unpacking (I was there) a hi-fi component from the US. The seller had packed it with the cord underneath the component. It had sharp metal casing that guillotined the power cord right near where it went into the case. There was even the impression of the cord and the plug beneath where the chassis was and into the cardboard. The seller would not accept the fact that the cord was cut through because of his cavalier packing. Had we thought to use what you do papermoon.lady, or even taken photos at the time, it may have been a different story.

[collect247]

A video without a certified witness will not prove a thing lol,I can make a video putting something together and then turn it off and remove everything so how's that proof?

You can't suggest that this is proof when it's not.

[papermoon.lady]

Yes, 4channel. If you record the video immediately there is not enough time to manipulate the contents and if it has tracking it will be clear if someone records a video within the next minute or so. As an additional proof of the time someone could have an online clock (on a laptop etc.) by the parcel (because potentially the time and date of a file can be changed with the appropriate software). 

[stuartandrew165]

First time posting,

Going through same process at the moment, ordered 2 different items from same seller. Received only 1 in package. Opened a case 4 weeks later, only to be then provided with a common tracking number for both items saying they were delivered (yet only 1 item in package) and the case was closed by ebay. Currently appealling, seller shut all this down before I even had a chance to describe the situation.

Seems to be some negative feedback in a similar vein for this seller. I left negative feedback (my first ever) but it has not appeared. Wondering how often this happens.

[collect247]

You need to have opened a case for item not as described and because it showed as delivered then your negative feedback would have been deleted which happens when a seller doesn't deserve it because a buyer complains about the wrong things.

If anything turns up and it isn't all there or doesn't look like what it should be then open case for not as described and not that it wasn't delivered as you see the seller ends up providing a tracking number.