Seller has violated policy... who to contact?

After purchasing an item I've received an email from a third party associated with the seller, indicating that they've divulged my information to a third party. Surely this is a major violation of eBay seller policies. If not then it is a violation of laws in various countries as I'm sure you're aware... so who do I report this issue to? The police? Because the guy lives not more than an hours drive away; I can have him legally charged for spam if I like...

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Re: Seller has violated policy... who to contact?

Peace to you too. I come in peace.

 

Twice I have had sellers send me spam. Initially I let it go because I thought maybe it was a one off. When it continued, I contacted them and told them to stop it. That's exactly what they did. Just because eBay policy states no spam, doesn't stop people doing it. If you send them a polite message saying to stop it and they don't, report them to eBay and get them to stop it. From being around these forums for a few years, generally if someone tells a seller to stop spamming them, they do. There are always exceptions.

 

As for eBay venturing into the forums, good luck with that one. Earlier last year, the forums had a bit of a spruce up and new boards were created, including this one. There was an eBay employee who had a username of "michelleoz@ebay.com" who did pop in from time to time. She assured us both publicly, and in a private forum that had a few select members, that she would be a regular visitor. Sadly, that lasted around 3 months and we haven't seen her for dust since. I believe the last time she visited was around September 17. Actually, I just checked, she hasn't been here since 25/9/17.

 

Regardless of what each forum says, eBay employees can't be bothered visiting the forums. If they do, they certainly don't post or contribute. They make promises and fail to deliver. The best you can hope for is experienced members willing to help with your issue. There are a number of regular contributers and there would be in excess of 70 years combined experience with eBay. I know it sounds like a w.ank, but first hand experience can mean way more than a bunch of monkeys in a Filipino call centre.

 

As for your comment abount mentioning a seller's name and knowing what will happen, that has absolutely nothing to do with eBay. The forums are run by a company called Lithium. EBay has employed Lithium to moderate the forums, because they can't be bothered doing it themselves. The moderators, who I will say do a fantastic job, are paid employees of Lithium. That was not a brown nose comment, they do do a fantastic job given how many posts they have to keep tabs on every day. They are very quick to slap someone for being out of line. Their job is to keep both new and long term forum members in line. If anything is out of line, they fix it. If someone name's and shames, they fix it. If someone becomes hostile, they nip it in the bud. 

 

The best way to get help here is to be polite and not put volunteer members down. Remember, they are volunteers. You are clearly not an idiot. You've proved that. Don't treat others as though they are. You obviously have expertise in some areas, others have expertise in how eBay works (kill me if that ever becomes me LOL!). If you need help with something, ask without being a pratt. Who knows, you might want to hang around and help others that find themselves in a pickle! We are always happy for new "regulars"!

 

Spoiler
It's nearly 1am and I have a real hankering for some Honey Chicken!
Spoiler
Damn it, I don't have any chopsticks.

 

Message 21 of 38
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Re: Seller has violated policy... who to contact?

> To be clear, this marketting company has my information which I've not given them, a privacy policy and terms of use which I've not agreed to yet I was non-consentually subscribed to this mailing list and thus entered into their system, with a lovely introductory email identifying the scumbag who subscribed me. A contract signed on my behalf, essentially. They were either sold or given my personal information, which ought to be a massive privacy faux paux, yet this is so apparently controversial, it has to become a twenty-comment thread with people trying to down-play the seriousness?

I'm not sure what's unclear about this... the seller did not write a personalised email for me; it's a stencil which has the typical "If you want to opt out of receiving _____ emails from _____" (where neither of the blanks are the seller in question) at the bottom... the sender is not the seller. My issue here is that my information was given to a mailing list without my permission. Is it so hard to understand?

Okay, so you use some separate email address, but do you ever put buyers email addresses into sendgrid without their consent? You know what sendgrid is, right? Let's not downplay this with "That proves nothing"... at least, not unless you're joking... you're joking about that, right?

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Re: Seller has violated policy... who to contact?

Ram, PLEASE, settle down. We are on your side. We all get spam carp we don't want. Made worse when it's come from an eBay transaction. GRRRRR. We know you are pished off. We get pished off when it happens to us. There are steps you can take. Please read other replies to your message. If you continue to be hostile, the mods will step in and pounce on you. Not a threat from me, just warning you because I have been on the receiving end of a pounce. If you push the issue you will be slapped.

 

Play nice and everyone else will play nice too. Despite what you think, we all want to see you get this issue sorted. We hate some of the rules as much as you. Sometimes it doesn't matter how much we rant, it doesn't change, but 99% of the time when a seller takes it upon themselves to spam you, telling them to stop is enough. It's rare you have to bring out the big guns.

 

Spoiler
I still want some bloody Honey Chicken!
Message 23 of 38
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Re: Seller has violated policy... who to contact?

I'm not downplaying the serious of anything. I find it just as annoying as you. It's even worse when some idiot accidentally subscribes to a marketing firm that gives your address out to a zillion others and you end up getting a dozen newsletters a day from it. That happened to me when I sold something on facebook and gave the buyer my paypal email to pay me. They obviously copied and pasted it and then forgot they were using my email when they subscribed to the other place.

No, I don't know what sendgrid is and I really have no interest in knowing. Just because I don't know doesn't make you more intelligent than me. I'm sure there are a million things I know that you don't - including knowing that honey catches more flies than vinegar (you do know what that means, don't you???).
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Re: Seller has violated policy... who to contact?


@ramadsebas wrote:



I'm not sure what's unclear about this... the seller did not write a personalised email for me; it's a stencil which has the typical "If you want to opt out of receiving _____ emails from _____" (where neither of the blanks are the seller in question) at the bottom... the sender is not the seller. My issue here is that my information was given to a mailing list without my permission. Is it so hard to understand?


It happens a lot with Chinese sellers as most have multiple account and they'll send spam via other accounts.

Anytime you deal with such sellers they seem to get access to your Email address,(when I get one I just block,

 

it and go to the next Email).

If you look at the bottom of the page it says powered by Lithium,(they are the company that manages the

 

discussion boards).

Further down is Help,(which is where you need to go if you want to contact eBay as it has their Chat and

 

ways for phone contact at the bottom of that page).

eBay do not reply to questions  on the discussion boards as it must be beneath them to answer queries and

 

they seem to prefer that members answer queries instead as they tend to be more accurate),

 

The threads they started on Inside eBay,for Community feedback,Technical issues,Announcement,seller

 

releases,and chat with eBay staff are a complete joke on their part as they do not monitor those and they may

 

make an announcement of some sort and then disappear again,(they prefer to treat us as mushrooms and any

 

notion that Aussie members are appreciated or matter went out the window ages ago),Angry head bang.gif

Message 25 of 38
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Re: Seller has violated policy... who to contact?

Seeing as some wont believe the members posting on this boards about eBay employees not visiting these

 

boards here is the last known visits to the boards by eBay employees,(if you click on their ID's you can see

 

when they last posted in their profile):

 

https://community.ebay.com.au/t5/Selling/Whats-the-Difference-between-quot-Available-to-List-quot-an...

 

https://community.ebay.com.au/t5/eBay-Announcements-and-Seller/eBay-Spring-Seller-Release/m-p/209305...

 

https://community.ebay.com.au/t5/eBay-Announcements-and-Seller/Autumn-2018-Seller-Update/m-p/2134550...

 

https://community.ebay.com.au/t5/user/viewprofilepage/user-id/1174278

 

https://community.ebay.com.au/t5/Chat-with-eBay-staff/Managing-Returns-on-eBay-Thursday-20-July/m-p/...

 

Some of the eBay employees that were set up to post answers on the boards but most never actually

 

appeared there and those that did weren't there for long:


https://community.ebay.com.au/t5/employee-test-board/employee-test-board/m-p/2076303#M4

Message 26 of 38
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Re: Seller has violated policy... who to contact?

They weren't there for long because they couldn't answer any of our questions lol.

That's why they haven't been back since.

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Re: Seller has violated policy... who to contact?

 


@go-tazz

 wrote:

 

Some of the eBay employees that were set up to post answers on the boards but most never actually

 

appeared there and those that did weren't there for long:


https://community.ebay.com.au/t5/employee-test-board/employee-test-board/m-p/2076303#M4


 

and just to be clear, I also posted on that employee test board . . . . . . . . BUT I am not an eBay employee.

 

Employee posts are bounded by a thick blue line, and their IDs end with “_oz” and they have a tiny graphic of 4 people standing around looking like they are not talking to each other (how appropriate).

Message 28 of 38
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Re: Seller has violated policy... who to contact?

I just posted on that employee test board and I am not an ebay employee either but I darn well should be hahahahaha

Message 29 of 38
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Re: Seller has violated policy... who to contact?



@ramadsebas wrote:


> It is your (perceived) problem, so it is incumbent on you to spend the money to take legal action, if you're so incensed inclined.

Actually, these are criminal charges. I already filed reports to the ACCC and the ACMA, so the police will investigate, prosecute and I might get victims of crime compensation.


 

not really wanting to give this post any more attention than it has already had, but thought a little perspective might be in order.

 

I read this on abc.com.au news page:

 

https://www.abc.net.au/news/2018-10-24/patrick-cronin-father-urges-victim-of-crime-compensation-chan...

 

@ramadsebas, I know you feel that your personal life has been violated, but victims of crime compensation!!!!!!  REALLY, you received an unsolicited email for goodness sake. Read the abc news item about the parents of a one-punch victim and their thoughts on compensation.

 

The solution for you is very simple.  Use your email server to set up a filter that automatically puts emails from the spammer into your spam folder.  The ACCC, ACMA, the police . . . . . . . REALLY?????? . . . . . . they will not prosecute.

 

I just thought a dose of reality might be in order.  Victims of Crime compensation is for people who have been the victims of genuine crime that causes them injury and/or hardship.  Getting spam email does not qualify!

 

First spoiler is for those who don’t like clicking links.

 

Spoiler

Andrew Lee was sentenced to eight years in jail for killing 19-year-old Patrick Cronin in a one-punch attack in Melbourne's north-east in 2016.

Key points:
  • All Victorian victims of crime are entitled to seek compensation from the offender
  • The process to enforce awarding of costs can be lengthy and expensive
  • Report recommends a new legal service to help recover compensation from offenders

 

But for Patrick's father, Matt Cronin, that time behind bars is Lee's punishment from the state.

He feels the 35-year-old should also financially compensate his family for the loss of his son.

"It's something we feel we have to do to get some sort of closure," Mr Cronin said.

"Someone might go to jail, but it hasn't hurt them financially. If they walk out of jail with what they had previously, what have they lost?"

Patrick Cronin's death was widely reported, and sparked criticism about Victoria's laws around one-punch attacks.

He had just played his first senior football match for his local club, alongside his older brother, and had gone to the pub to celebrate.

The 19-year-old was trying to help a friend who got involved in a brawl when he was hit in the head by Lee.

When Lee was sentenced last year, the judge said he had shown genuine remorse and had good prospects for rehabilitation.

Even though Lee is now behind bars, the Cronin family is pursuing him for compensation.

"You go through a red-light camera and get a fine for $300," Mr Cronin said.

"Kill someone and you don't get any fine."

 

Victims face 'convoluted' compensation system

The Cronin family are among the few victims of crime trying to make an offender pay them compensation.

It is an avenue that is available to all victims of crime in Victoria after the state hands down a sentence.

But it is an onerous process, and one that many people do not know about, according to Victoria's Victims of Crime Commissioner, Greg Davies.

"After going through the trauma of the court case, they then have to go back to the court to get an order for compensation," Mr Davies said.

"If [the offender] decides to ignore the order, it's not enforceable, which means the victim has to go into the civil jurisdiction, back into the courts again at their own expense, to have the order made into an enforceable order."

In the end that might all come to nothing as well because the offender may not have sufficient assets to meet the requirements of the order, Mr Davies said.

Victims pursued and were granted court orders for restitution or compensation in only 4.2 per cent of cases heard in the Magistrates' Court in 2016-17, according to data from the Sentencing Advisory Council.

Pursuing compensation 'costly'

Matt Cronin said he had no idea his family could request compensation from the offender under the Sentencing Act, until some police officers mentioned it to him.

"It was really only that we stumbled on to that — there was no-one on our side telling us about it," he said.

His family has since hired a lawyer to guide them through the process.

"It's a costly, expensive exercise," he said.

It is a separate system from state-funded compensation for victims of crime, which often comes with strict guidelines on how the money should be spent — for example, on counselling services.

 

Report calls for legal support for victims

A new report released by the Sentencing Advisory Council recommends big changes to the system, including a new legal service for victims of crime, that would also work to recover money from offenders.

It also recommends better advice for victims on their compensation rights, and strengthening the enforcement process.

"By and large it's an enormous step in the right direction," said Mr Davies.

"It will be a matter for the Government to decide whether they'd accept the recommendations — you'd hope they would."

However, Sentencing Advisory Council chair Arie Freiberg said previous calls for change had been ignored.

"There've been reports right back to the 1980s looking at the ability to enforce orders," he said.

"But we have to remember that one of the major problems is that many of the offenders don't have the means or resources to fulfil the compensation orders.

"What this report recommends is where there are resources, where the offender does have means, the victims ought to have access to them."

'Like tearing a bandaid off slowly'

Matt Cronin is part-way through the process of trying to get compensation from Lee.

He wishes that an order of compensation could be made at the time of sentencing, so victims of crime could move forward.

"It's like tearing a bandaid off slowly," he said.

When asked why he thought some victims of crime tried to get compensation given the difficulties, he said he was uncertain.

"Nothing brings your loved ones back … so why do you do it? I'm not sure," he said.

Spoiler
@ramm wrote
After purchasing an item I've received an email from a third party associated with the seller, indicating that they've divulged my information to a third party. Surely this is a major violation of eBay seller policies. If not then it is a violation of laws in various countries as I'm sure you're aware... so who do I report this issue to? The police? Because the guy lives not more than an hours drive away; I can have him legally charged for spam if I like...

“legally charged for spam” . . . . . . no you can’t.  If you walked into the police station and tried to have someone charged for sending you spam you’d be laughed at . . . . . . . and rightly so!
Spoiler
@ramad, Just being curious now, exactly how much compensation would you seek or think you are entitled to?

 

 

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