Seller refusing to send paid for item to PO Box.

[emcmad]

Hi, I have paid over $400 for an item with paypal, and nowhere on the listing does it say that they would not post to a PO Box, but now over a week after I paid for the item they are refusing to send it unless I provide a street address.

The reason I have a PO Box is because postal services do not come out to us as we are out of town on a property. We have never had anything successfully delivered to us from a courier service (doesnt help that our road is not on any GPS's.) and have to meet deliveries in town. Since we are currently doing seasonal work which involves 12 hour days we won't be able to meet anyone in town.

Am I within my rights to ask for a refund ( or demand if it comes to that, and/or open a dispute with PayPal if they continue to refuse to deliver it?? I honestly can't see why they can't just send it thru auspost. I have even offered to pay extra for postage if they will just take it to their nearest PO and send it to my PO Box.

Any suggestions/advice greatly appreciated. 🙂

[rkwm888]

there's no where in the listing that says they dont deliver to p.o boxes only

Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers

why not open a PP dispute and let PP decide the outcome

[lyndal1838]

The listing also says that the item is in Australia but if they run short of stock they may dispatch from Hong Kong or Taiwan.  This means it may well be delivered by a courier. I would say they are covering their bases by making a blanket rule of not delivering to a PO box.

[i-once-was-bump]

When my ipad arrived in the post it was a bulky item, it had so much packing holding the ipad in place and triple boxed so maybe they are sending them is this fashion.

[i-once-was-bump]

emcmad no one is saying that it is easy to see, just saying that it is in the listing.

You need to read the terms and conditions that apply to the transaction which involves clicking on a link to them.

I personally don't like the way the seller has done the listing because you do need to click on links.

IMO all terms and conditions should be on the listing page in a reasonable size print.

No one can make the seller send the item so you can only reasonably expect a refund.

[rkwm888]

the way i read it they do deliver to p.o. boxes except

Large orders and bulky items are unable to be delivered to Post Office (PO) Box numbers

[emcmad]

I wish I had of thought of getting a relly to repost to me, up there for thinking. :S
I have opened a PayPal dispute and will give the seller till Monday or Tuesday afternoon to respond, and hopefully we can work it out. If they cant be bothered to try and work it out together will um, escalate it (is it called) and let PayPal work it out.
Will definitely be telling everyone I know to come to the discussion forums to ask questions if they ever have any questions or problems with eBay. 🙂 Even if I did slap my head and say D'oh at a couple of things I didn't think of, that's the beauty, other brains thinking differently to yours. 🙂
Thanks all and hopefully I can update in a couple of days and say "it's on it's way" (well a bit of optimism can't hurt hey) 😉

[cezm]

I live out of town so I use a PO Box. If sellers won't post to the PO Box I have an arrangement with my post office where I just put their street address and they sign for the parcel (if necessary).

[andy_gp1]

For those wondering what came out of this.

Unpaid item case expired and strike was recorded.

Strike was appealed (via listing violation case dialog) and subsequently removed by eBay.

Item not as described case, closed by myself.

[andy_gp1]

Ooops, sorry wrong thread!

[ipssul]

I think your answer is right on the money.

I ordered a $2 item from China.

Weighs a couple of ounces.

Would fit into a small flat envelope.  

Postage is free -but they will not send it to a PO Box.

As you suggest, it may or may not be sourced locally. Depends.

Either that or they want your street address because your street address is the main road to ID theft.

So there you are guys, size doesn't always count -big iPad, little iPad, they just won't put it in a box for you.