I had a problem with some earrings I bought recently, one was slightly damaged. Seller straight out refused a refund.. so I went to ebay for "help". Eventually ebay out the case on hold for 5 days in order to talk to the seller. I had to email ebay after 5 days to ask what was happening.. then was I told to send item back to seller for refund. I sent them back the same day I was told I could with tracking. The item did not get to seller within 10 days and the case was immediately closed. I lodged an enquiry with Australia Post but have since heard nothing, but instead recieved a phone call from a real estate in the same suburb as seller saying that they had my parcel and the seller was no longer at that address and hadn't been for some time. I contacted ebay yet again to let them know. Apparently they can do nothing. I contacted the seller asking them why they gave me an incorrect address, I have had no reply.. so I've ask the real estate to send parcel back to me ! I don't understand why ebay couldn't help in this situation. I have always been a good buyer, with excellent feedback.. way more than the seller. I was made to feel like I was the bad person and I lied and didn't send it item back but the seller had the wrong address .. how is this fair at all. This has been my worst experience on ebay and I have very few bad experiences. I am seriously considering closing my account. No one from ebay seems to care. I just get the same robotic answer that the case has closed.
