Ultimate ears, hyper boom speaker

[pebid-31]

Hi everyone, just a heads up on buying a hyper boom speaker. The seller I bought off has a no return policy and I didn't get a receipt for the speaker so any warranty claim is very hard to make. Also messaging the seller is a dead end they don't answer you back. Tried to find them because it says they are a official seller of the product, sent from the rocks in Sydney no-go there. Logitech Sydney don't have a store or warehouse there what a surprise!. I put in a report to eBay about them not responding to messages but they don't seem interested either. If you do get one of these speakers and need to do a warranty claim go to the real official website of ultimate ears where they do practice customer service.

[padi*0409]

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@mytreechange wrote:

It's in sold listings.

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That's weird, it's still not coming up for me .   🤔

[pebid-31]

Ok let's sort this out. I purchased the speaker just before Christmas, My request for a copy of the receipt was not answered from the seller so I thought okay the receipt from eBay should be good enough because of the speakers 2 year warranty. Four months down the track I need to do a warranty claim which is handled by the maker. They were insisting on a bill of sale from the seller. After requesting a copy of the receipt from the seller my messages went  unanswered hence reporting it. Now after 14 e-mails and some screenshots of the sellers Ad and me telling them about the seller not responding they practiced some good customer service and decided to honour the warranty claim. Now this whole saga could of been avoided if I was supplied with a bill of sale at the time of purchase from the seller seems warranty was involved. Just to clarify another point, I asked if the seller is a official seller of their speaker and they said eBay is not a official seller.

[gutterpunkz05]

Well out of time for any claim or action by ebay, and the seller is under no obligation to reply to you

[pebid-31]

 Nice one, but I think you missed the point of the post 

[sandypebbles]

I don't see how they did, they also simply made factual comments

The ebay MBG is not warranty (again, eBay do not supply nor enforce any warranty)

eBay are not going to make a seller reply to your (or any buyer's) message

And of course 'eBay' is not an official seller for Logitech, eBay do not sell anything 

[lezned-toycollector]

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@pebid-31 wrote:

Ok let's sort this out. I purchased the speaker just before Christmas, My request for a copy of the receipt was not answered from the seller so I thought okay the receipt from eBay should be good enough because of the speakers 2 year warranty. Four months down the track I need to do a warranty claim which is handled by the maker. They were insisting on a bill of sale from the seller. After requesting a copy of the receipt from the seller my messages went  unanswered hence reporting it. Now after 14 e-mails and some screenshots of the sellers Ad and me telling them about the seller not responding they practiced some good customer service and decided to honour the warranty claim. Now this whole saga could of been avoided if I was supplied with a bill of sale at the time of purchase from the seller seems warranty was involved. Just to clarify another point, I asked if the seller is a official seller of their speaker and they said eBay is not a official seller.

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No, this whole saga could HAVE (the word "of" is not an appropriate substitute for "have") been avoided if you purchased an item with warranty - i.e. from a registered seller

Of course they said eBay isn't an official seller... eBay doesn't sell anything

[domino-710]

Nor is ' us ' appropriate. 😀

[mytreechange]

ULTIMATE EARS HYPERBOOM, Wireless Bluetooth Speaker Black - Free Delivery | eBay

[domino-710]

Such a good thing - being able to edit.

When you are pulling someone up for misuse of language  - make sure you get your answer - RIGHT - the first time.

[lezned-toycollector]

Whatever. I did get it right the first time. The words "of" and "have" are not interchangeable.

As for the keystroke error, I spotted it as I hit the blue button and edited immediately. That's exactly why the ability to edit exists.

It's not my fault you commented about it after it had already been edited. Nor is it my fault that you don't know the difference between a keystroke error (typo) and inappropriately substituting words so the comment makes no sense at all.