Update on yesterday’s message about changing your password

[joanna_oz]

We’re reaching out to our millions of customers by email but it will take some time to contact everyone. Meanwhile, remember that you can go to eBay.com.au and change your password.

[i-once-was-bump]

I have tried numerous times to change my password and I don't receive any emails and then after 5 minutes I request another email and still nothing.

This is a total stuff up.

[cq_tech]

You don't need an email, bump. Just go to to My Ebay / Account / Personal Information and change it from there. The email method was essentially only for those users who didn't know how to change it otherwise.

[dylan11235813]

How can we tell if an email is legit now?

[cq_tech]

A legitimate ebay email should also appear in your ebay messages. If not, it's definitely a fake.

[dylan11235813]

I get emails that seem to be OK through my email account and never turn up in my ebay messages. I think you are incorrect....

[dylan11235813]

Just to add I always thought it strange that it wasn't the case.

[iamanark]

This isn't eBay's fault, or eBay's problem ..... LOL ... that is a joke of course .... it is NEVER ebay's fault

[cq_tech]

Don't just take my word for it. Call ebay and ask them. They will also tell you that ebay emails should also appear in your ebay messages, although whether you choose to believe them or not is obviously up to you.

[*crikey*mate*]

---

@cq_tech wrote:
Don't just take my word for it. Call ebay and ask them. They will also tell you that ebay emails should also appear in your ebay messages, although whether you choose to believe them or not is obviously up to you.

---

Yep, that's what we have always been told, BUT

when I went to log into this account this morning, I got sent straight to a "reset password" page and could NOT proceed any further until I selected either receive an email, text or phone call.

So there was no way I could have accessed eBay to check if that message was in My Messages.

[cq_tech]

An interesting catch-22 situation crikey, but you obviously changed your password anyway, so did you find that email in your ebay messages after all that?