More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
How do I get ebay to step in and help with a refund when they only show the recent open purchases
When you follow the instructions for getting ebay to step in to help with a refund on an outstanding item (still open) the process only allows you to choose the most recent purchases and even though an older purchase has significant message history a...
Resolved! Repaying after refund - how is it done these days
Hi, Ordered goods, took forever to get here, but finally arrived. In the mean time, I procceded with ebay dispute and got my money back. Now that goods have arrived, I would like to pay the seller for them, but ebay no longer supplies addresses to re...
Why wont sellers post item?
I have tried to buy a brush cutter 4 times now (once on my wife's buying site) but the seller or sellers have cancelled my purchase and refunded. They claim due to logistics? I assume that as I live in WA and they live in the eastern states I live to...
Seller refusing to give refund.
The seller said he would give me a refund if I returned the item in "perfect" condition. I did, but now he's claiming the battery is broken. I insisted on sending him a replacement battery for it, but now he's saying: "There is a lot of cost involved...
Help with super nervous seller!
I'm in QLD, I just bought a p/u dehumidifer from NSW, because they had the original packing box. I checked with the seller about the box and that I needed that for the courier. OK so I won the auction and paid for the item which is only $150. Then I ...
I am having trouble requesting a refund for an item that's not as described, Ebay not responding
I am trying to request a refund for an item that is not as described won't take me to the appropriate page.
Can't find a way to return a defective item or request a replacement
A call out for a little help, which would be much appreciated as I'm getting very frustrated. I bought some ear buds in April which arrived, were working and were fine for a few months. Then the left ear bud failed leaving sound only coming from the ...
Resolved! Is seller violating policy not telling ebay have paid for item. Leaving item as unpaid, wen have.
I paid for item by direct debit, seller was very pushy bout instant payment. Had to be NOW. Sent copy of receipt via text message to his phone. Found seller very evasive, rude, arrogant wen i asked too many question about the item for sale after i ha...
Resolved! Can I leave positive feedback for a seller that helped me cancel my order?
As my order was cancelled, I cant see how to leave feedback I ordered a Medium size shirt by mistake and quickly contacted the seller to ask if I could have a Small size (If it wasn't too late). The seller replied instantly and told me that they had ...
Why can't we have item location displayed in the search results of each item when it's in my country
I'm in Australia and it is a big place and "Free Local Pickup" is NOT a good result. If the item is in another country like USA, China or UK, it is clearly displayed, which helps. I often look for low value items which there may be 300 search results...
Why can't I get help
Why can't I get any help from you or your seller you took my money and say I hadn't paid
Global Shipping Program > Australia
Hi guys, need some advice. Ordered a couple of bulk packs from the US, parcel went through the global shipping program etc. etc. and has been marked as "Delivered" to my home address - this was a week ago. My mother has been home everyday to sign and...
Resolved! I have just received a phone message saying $399.00 from our account to pay for a phone.
Have just received a phone call saying from E-Bay $399.00 being drawn from our account for a phone.To dial 1 to speak to someone, dialed1 and immediately disconnectedWe have not made any phone purchase.We already have our phones.Is this a scam call?C...
Resolved! Payment on Pickup
I have won an auction and contacted the seller to organise for Payment on Pickup. Due to the seller being away and I am not in a hurry we have agreed to complete the transaction in approx 10 days. Do I need to do anything to avoid being flaged as a n...
Different tracking information.
I am waiting for an item from Sydney to Brisbane that was sent via Amarex (I know, bad company). The parcel was registered at the Sydney sorting facility since 3rd Dec and has gone nowhere since. The item is not in transit according to both the E-Bay...
