More Knowledge. More Possibilities.
Seller Centre has answers you can trust for all your selling questions.
Forum Posts
Damaged item
I bought three identical plastic cat litter trays that arrived today. One of them has a split in one corner. Part of the plastic corner could easily snap off and the edges are surprisingly sharp. I've never bought multiples of items with one damaged ...
Reporting seller for location misrepresentation & seller protection for parcels left on doortep
Bought an item supposedly located in Melbourne; I deliberately went through the whole list choosing one from the city I live in. That was more than week ago, and the supposedly AP tracking still does not work. When I tried to contact the seller there...
New Zealander Paying NZ GST on full australian price
Hi I went to purchase something on email today , price was say $100 shipping was set at $15 I click commit to buy thanks that will be $130 thanks We have added NZ GST to the total well thankyou very much for letting me NOT know that before commiting ...
Resolved! FedEx tracking
I have a few orders coming from a seller in USA. The items are being sent with FedEx. The tracking numbers provided have 2 letters, then 9 digits, then 2 letters, apparently FedEx's tracking numbers have 12 digits only, The tracking has not updated s...
Free shipping now they want me to pay for shipping???
Hi all, I purchased an item from Japan yesterday which had free shipping, all good, just now I receive and email from them saying due to covid19 they can't send their "normal" way so they have to ship by DHL and I quote "It cannot be delivered by nor...
Your item is on its way.
It looks like the item is on its way and should arrive by 07 May, 2020, I purchased this on the February 27th, after alot of back and forths, seller says to open case then and will refund me, I cannot open a case untill the 6th of May, sick of the ru...
I recently purchased an item but it’s not in my recently purchased list but the money has been taken
I recently purchased an item but it’s not in my recently purchased list but the money has been taken Out of my account. I have been charged an international fee yet it was a local seller. What's going on? Regards Kev
How do I find everything I have purchased?
Want to check all my purchase history prior 2018, how do I do this please?
How to tell where goods are actually coming from?
The location listed is seller location I assume not necessarily Item location. How to tell where goods are actually coming from? This is particularly relevant at the moment!
The coupon ebay has given me has disappeared, Where is it?
Hi guys, I purchased an item which had a guarenteed delivery on it which then didnt arrive until weeks later. I notified eBay about their guarenteed delivery promise and they notified me of this: " We’ve issued you a $10.00 coupon that you can use to...
No eBay Transaction ID?
I need the transaction ID for each purchase. Is there a minimum price threshold? I've order a few items from various stores that totaled over $33. Then bought an item between $15 and $20 from Kogan and didn't get an transaction ID after paying. I get...
Hand sanitiser listing has been removed
I purchased hand sanitiser on eBay recently and it arrived safely. I have received notification that the listing has been removed and I wonder why this would happen? Could it possibly be because the seller has tampered with the ingredients to capital...
eBay hasnt refunded me after 3 years
Im still waiting for a refund from eBay since 2017. I cant find a phone number or email address to get in touch with them. Any ideas?
how to change my phone number the seller has on their invoice
wanting to change the phone number that comes up on the sellers delivery sticker / invoice - is that changed in Ebay or Paypal ?
Regarding to the 15% off* with code POTENT15 is not working through my payment
Regarding the Matrix pole chain saw was marked 15% off with the code POTENT, however, it was not working through the payment. I contacted the seller and got the response that is the error with eBay, so could you please solve the problem for me.
