eBay closed my return and stopped me from contacting customer support

[sirtookie]

Hello I purchased a camera from overseas and it was dead on arrival, eBay encouraged me to return it and pay the $360 freight to send it back. I did all of this on time because we are dealing with an amount of around $5000, I tried to entre the DHL tracking into the eBay form and as I suspected it did not work. I contacted customer support and the guy said dont worry I will do it manually, I then tested the tracking myself and yes it worked so I sent a screen shot to eBay showing it worked. I also sent this to the customer all good I thought. Then eBay suddenly disconnected me from contacting customer support before the allocated time limit was up. Now today the closed the return case over the weekend. Now I have sent the $5000 camera back, eBay will not reimburs me for the freight and will not help me get my money back. I have all the copies and proof that ebay screwed up, I have no choice now but to take action to retrieve my money. I am a 100% feedback high rated buyer and seller. So if eBay treat me like this what are they doing to others.

[lyndal1838]

Pop up blockers are nothing to do with ebay.....they are on your computer, usually added by the user to stop all the ads and other garbage.

Turn it off if it is preventing you from printing something.

[papermoon.lady]

Most popup blockers can be turned off for certain pages only ("exceptions"), so you wouldn't have any problems with other sites. And of course you can turn it off and on again after printing out what you have to print out...

[papermoon.lady]

If you are using Firefox you just have to go to Options, then Privacy and Security, Permissions, Block pop-up windows -> Exceptions

[porcelain_dolls_by_me]

How on earth can it cost $360 to return the item?

[*tippy*toes*]

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@4channel wrote:

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@*tippy*toes* wrote:

Disability and pensioner mentioned in the same sentence. That lost me. You can't be doing it real hard.

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*tippy*toes* , it's not up to us to judge or speculate on what this person does with their money or how they spend it. The situation is horrible and I feel for this or any other person having this nasty situation. Let's hope that sirtookie finds a way out of this.

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I agree, it is a nasty situation, but don't play the poor me I'm a pensioner with a disability card, when they've spent $5000 on a camera. I work full time and can't afford a $5000 camera. The Op would find they'd get a lot better help and advice by just asking. No one cares if they are a pensioner or have a disability. It's completely irrelevant to the situation, even more so when they've spent a large amount of money.

[collect247]

I'd imagine it's sent registered and insured for it to cost $360

[sirtookie]

Thank you so much this is very helpful, I will follow to a tee. thank you.

[sirtookie]

Thanks for your concern, I purcahsedthe camera with a credit card @13% interest I also sold other camera lenses to fund this medium format camera and back. I have a bi-polar type two disorder, but you wouldnt know anything about that. 

[sirtookie]

Yes I should have gone to the store even if I had to pay twice as much.

[sirtookie]

Thanks very much I could always do a chargeback but the credit card people are making you resolve before a simple chargeback, I am working on this problem, eBay did this and they knew what they were doing, I watched it all unfold down to eBay not recognising the tracking number when it worked for me. I immediate thoughts were, they just want to delay, or not pay the money. thatshow they have become so big and powerfull. We all want a better world, not a bent corrupt one.