on 02-05-2018 05:15 PM
You've turned out pretty great M, time to thank your mum!
Well ebay I lost my dear Mum in 1989!!! I would love nothing moe than to be able to speak to her...
Why not just send an email saying quite genericly... our Mother's Day sale is on etc....
not impressed...
on 03-05-2018 06:19 AM
That is so horrible that it is funny... but in a horrible way.
03-05-2018 07:55 PM - edited 03-05-2018 07:59 PM
Got the same mail-my mum died in 1951 when i was 4 years old.
Ta for the mail and yes i have turned out ok-others dont think so .
Richo...
on 03-05-2018 08:23 PM
@the_great_she_elephant wrote:The banks do it even better. A few weeks after my mum died, her credit card and my dad's both expired and the bank sent out new ones - two separate envelopes, one addressed to him, one to her. As he knew what they were, he didn't bother to open Mum's envelope just wrote "Customer deceased. Return to sender", on it and sent it back. Fast forward a couple of months and he recieved in the mail some promotional material from the same bank. again there were two separate envelopes, one addressed to him and one addressed to "The Deceased Customer."
There are proper protocols to be followed, and writing deceased on an envelope does not cut it. Hope it was eventually done correctly.
on 03-05-2018 09:04 PM
@the_great_she_elephant wrote:The banks do it even better. A few weeks after my mum died, her credit card and my dad's both expired and the bank sent out new ones - two separate envelopes, one addressed to him, one to her. As he knew what they were, he didn't bother to open Mum's envelope just wrote "Customer deceased. Return to sender", on it and sent it back. Fast forward a couple of months and he recieved in the mail some promotional material from the same bank. again there were two separate envelopes, one addressed to him and one addressed to "The Deceased Customer."
That is almost as good as my experience with a well known insurance company after my father died. I rang to ask what I had to do to keep the property insured.
The young lady who took my call asked if I was the policy holder.....I again explained that my father was dead and I wanted to know what was needed to keep the property insured. The answer was that they could not do anything until they had spoken to the policyholder.....could he come to the phone. No he could not come to the phone....he was dead. Did I have an address so they could write to him. I duly gave them the address of Rose Garden 18, Eastern suburbs Crematorium, Botany. Still the penny did not drop and again I was asked for a phone number.
This went on for nearly half an hour and I was unsure whether to laugh or cry. I could not understand how anyone could not understand the fact that the policy holder was dead and could not speak to them. I thought surely she would wake up when I facetiously gave the Rose Garden number at the crematorium.
I eventually asked to speak to a supervisor and she was rather annoyed when I said I did not have any more time to play games with her.
The supervisor came on the line and in a couple of minutes she had fixed everything up and spent several minutes apologising for what had happened. I reassured her that I was not upset as I had already had nearly 2 years to get used to the fact that Dad was on borrowed time and at the end did not remember who I was. By the end of the conversation I could only see the funny side of it and to this day I still shake my head at the stupidity of some people.
on 03-05-2018 11:05 PM
on 03-05-2018 11:43 PM
@brerrabbit585 wrote:
How can anyone that stupid hold down a job in an insurance firm?
One of my neighbours showed me a letter once that was from a bank and addressed to "The estate of" and HER name. It was her husband that died and it was his estate. She asked me did she look like she'd died.
What was your answer?
on 04-05-2018 08:36 AM
Well, I always said that the world is full of idiots, something I realized when I was a teenager. Here is another one for the books....
My husband, in hospital, gets a letter from his Super fund, telling him, he is lost and they are transferring his Super to some other mob.
By "lost" they are obviously referring to his address, to which they have just sent the letter. I rang them to say "he is not lost, he still lives here at this address" They insist on speaking to the Policy Holder, not me (I am only lthe wife, so what would I know) I explain he is in the hospital and will be for some time, and I am just informing them that he still lives here at the current address where they have just sent the letter and there is no need to transfer his funds to anywhere else. They refuse to listen to me, insisting that they need to speak to the Policy Holder, and if and when he gets out of hospital he would need to contact them.
Here's another one, my son applied at Centrelink for the dole. He was given an appointment date to see them. In the meantime he got a job. I rang to tell them that he would not be attending the appointment. Their answer.. he would need to take time off work to come in and see them to verify that he had a job and no longer needed to be on their books. I just told them, that I was informing them of the situation, there was no way he would be taking time off for this, and they could take it or leave it! Then there was the reference letter that I wrote for him, no good according to the so-called experts who were going to rewrite it and never did. We posted four in the original format, to which he was offered three jobs. The fourth said they would like to offer him a job if they could, didn't need anyone at the time.
I could go on, just too many numberous examples of the idiots in this world. Common sense is not common!
on 04-05-2018 11:00 AM
My step father died in Feb. The day of the funeral mum answered the phone. It was the hearing aid people. Mum informed them that he had passed away so wouldn't be needing his appointment. They then asked that when he's available, could he call them to reschedule. Mum just said, whatever, and hung up.
on 04-05-2018 12:13 PM
*tippy*toes*, the hearing aid rep must have had his/her hearing aid turned down...
I suspect that a lot of this ("Can he/she come to the phone/reschedule/make another appointment/come in person", etc) is due to the people concerned primarily reading from a customer service script, so that their brains have not fully engaged with the conversation.
on 04-05-2018 01:25 PM
According to Centrelink, if you are too sick to be on sickness benefits (this is only for people who will recover within 12 months) but not sick enough for a disability pension, they will simply cut you off altogether. This happened to someone I know many years ago.