return an item after two months

[newcameras]

I bought a laser engraver in Feb and deliveried in March.  It didn't work at all.  Communicate with the seller and the seller seemed helpful.  Tried to work it out but eventually the seller asked me to return it.  He/she promised to refund including the return postage.  I returned it last week and he/she also sent message to me said he/she would refund me.  Unfortunately till now I haven't recieved the money and he/she hasn't replied my message.

My question, should I raise the issue to eBay Australia or directly to Fair Trading?  And how to raise the issue to eBay?

[davewil1964]

By returned it last week do you mean you sent it last week?

If so, what does the tracking say? Has the seller received it?

[kopenhagen5 · Accepted solution]

Provided you paid via PayPal.

Firstly check the funding source, credit or debit card linked to PayPal to see if the refund has been made.

If not, open a case for INAD and upload the return of item tracking number.

You should receive a refund when the tracking shows item returned to seller.

If you are unable to open a case in eBay then log into PayPal and open the case in their resolution centre.

[newcameras]

Australia Post tracking said it was deliveried on Monday.

@davewil1964 wrote:

By returned it last week do you mean you sent it last week?

If so, what does the tracking say? Has the seller received it?

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[newcameras]

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@kopenhagen5 wrote:

Provided you paid via PayPal.

Firstly check the funding source, credit or debit card linked to PayPal to see if the refund has been made.

If not, open a case for INAD and upload the return of item tracking number.

You should receive a refund when the tracking shows item returned to seller.

If you are unable to open a case in eBay then log into PayPal and open the case in their resolution centre.

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Paid via Paypal.  Checked and no refund.

What is INAD?

[imastawka]

Item not as described -

https://www.ebay.com.au/help/buying/returns-refunds/return-item-refund?id=4041&st=3&pos=2&query=Retu...

[tazzieterror]

Given that it was only returned this week, is it possible the seller might want to check over it so see why it's not working prior to refunding you?

It's frustrating when you don't get immediate replies, but maybe give them the weekend to respond and if you've heard something by Monday, open a return case via PayPal then.

[tazzieterror]

*...if you're heard nothing...

[kopenhagen5]

Correcting the correction - *...if you've heard nothing... 

[tazzieterror]

Thanks kopen - you've the best!