shows Delivered (out of time frame), but is Returned To Sender, how I get refund?

[funsoft]

Hello everyone.

How can I get refund?

The status in the ebay system shows Delivered, but far late after expected time frame and if you look the tracking history after "Delivery" statement it continues and end up with "Returned to Sender"

I bought and paid an item.

The auction was clearly written " Delivery: Estimated within 4-8 business days". The email I got also have Estimated delivery time frame.

But seller shipped the item on the last day of the written time frame.

Very long after all time frames the item arrived on the address and was immediately Returned to Sender because the address is not actual any more. No one have signed that "Delivery", package just have been returned to sender

However, ebay page shows Delivered but if you open the tracking history after the record Delivered, tracking continues with Returned to Sender in few more records showing that

Now the seller have both, the item and the money and refusing refund.

I opened ebay case "Item not received" to get refund . The seller refuse and no communication. If I escalate the case will I get refund? What can I do to get refund?

[nakeyjakey]

Hi funsoft,

Does the tracking number actually show when it was received by Australia Post or is it just the first time it was scanned by Australia Post? Perhaps the seller posted your item in a street post box which would mean Australia Post may not have scanned the parcel for days after it was posted.

If getting the item delivered was time sensitive it would have been best to contact the seller and let them know. I realise that's all well and good in hindsight. 

You could have lodged a dispute with PayPal as they do time sensitive disputes.

I think the best thing to do now would be for you to contact the seller through eBay messages. If the seller took as long as you say to post your item perhaps ask if there was a reason for the delay. If there was no reason explain to the seller you bid / bought the item as the listing stated a handling time of however many days. 

Keep your messages polite and perhaps the seller will re-send your item to your new address without extra cost to you. 

If the seller doesn't agree to re-send at their cost you may have to pay the extra postage yourself. Make sure all messages are through eBay and the extra postage cost is made through PayPal so there is a record.

If you don't hear back from the seller then I would escalate your not received case to eBay. As the other members here have said I don't think eBay will side with you as the item was delivered to your registered address, tracking confirms item was delivered then returned to sender. Perhaps a phone call to eBay at this point to explain your situation may help you?

All the best!

[nakeyjakey]

Sorry I forgot to add if you don't want the item anymore once the tracking confirms delivered back to the seller message the seller, explain the situation and the seller may then refund you. I doubt they would refund the postage cost. Also some sellers will not refund the eBay fees but it's better than nothing...right?

Once again if you don't get an answer back from the seller then escalate / contact eBay.

It isn't right for a seller to keep the item and your money.

[funsoft]

@digital*ghost  Exactly that I'm trying to explain. Exactly that is!

1. The "handling time"  - seller put 1-3 working business days to ship the item. But was shipped after almost 2 weeks.

2. Hence the package was NOT POSSIBLE to arrive on time. I had few estimated delivert times, one on the email, another in the ebay system. Tracking history shows that the package was still in traveling after the all estimated delivery time passed

3. I did not know that the package was not shipped because I thought that the seller just not provide a tracking. Nothing bad, I did not worry. So I was thinking it was shipped within 1-3 business days, and all is fine. And then after the Estimated Delivery Time passed, a tracking pop up in the ebay system.... **bleep**

4. I was not on the address anymore so...

5. The ebay system show DELIVERED, I don't know why, but  when I open the tracking history in the Auspost it shows that the package just arrived on the address (far later after ebay estimated time) and started to Returned to Sender because the addres is not valid any more and few more records describing the package returning path back toward the seller.  All this shown under same tracking number that seller provided, So what you mean I need to prove here? It is clearly written that the item is returned to sender

Anyway, I will solve that mess on my own and will see

[funsoft]

P.S.

after I fired the dispute the seller don't reply and don't refund me nothing. Maybe he intend to keep both the money and the item... i dont know...

I will solve the mess on my own and will see.

[nakeyjakey]

If the tracking shows actually delivered back to the sender (not just on it's way back) and the seller is not replying to your messages I would phone eBay and ask them what to do. In my experience a phone call to eBay is usually alot easier and quicker to get an answer than by any other method. They will ask you for the item number and tracking number so once again make sure the package has actually been delivered back to the sender before ringing eBay. Good luck.

[digital*ghost]

---

@funsoft wrote:

5. The ebay system show DELIVERED, I don't know why, but  when I open the tracking history in the Auspost it shows that the package just arrived on the address (far later after ebay estimated time) and started to Returned to Sender because the addres is not valid any more and few more records describing the package returning path back toward the seller.  All this shown under same tracking number that seller provided, So what you mean I need to prove here? It is clearly written that the item is returned to sender

---

What I am saying is that the package being marked as 'return to sender' doesn't mean the seller actually has the package, it means it has been sent back to them, through the post, the same way it came, so it's likely going to take around about the same amount of time to make its way back to the seller. If it took a few days to get to you, it's going to take a few days to get back to the seller and it seems likely it's still in the possession of Australia Post at the moment, so you might find the seller will be willing to work with you once they definitely have the item back.

Edit: If I have misunderstood what you are saying, and the seller definitely has received the item back, phoning eBay as advised above to see what your options are is probably the best way to go at the moment. 

[harley_babes_hoard]

good luck with that!! I think you are going to need it.

[curmu-curmu]

---

@funsoft wrote:

I looked for help and all participants here are only SELLERS that helped me really a lot to settle that matter and to realize these things:

1. sellers have ultimate rights to ship whenever they want and the written terms is not valid

2. everything written in the auction is compulsory policy items for the buyers, bit not for sellers because for them is valid so called "not compulsory policy items"

3. if a seller ship item not in a written time frame, it is a buyer fault, and we buyers automatically becaming a serf (a middle centuries castle peasent stick to leave only at a given property within the castle area during all his live, because is forbidden to move to another castle area)

4. When the seller decide to deliver out of written time frames, the buyer turns into felon in probation and has to provide his new address. That is what criminals on probation do when they are out of jail they have to go in the police department every day to state their new resident address so if they move on another address the police should be informed immediately. So if seller's delivery is out of any written time frames then buyer = felon in probation. I thought I am free buyer have rights to decide or not give all my new addresses to some unknown sellers with delayed supplies out of the time frames. So I was wrong. How long time I have to expose my new addresses to unknown people in ebay? a month? a year? 10 years? Who they think they are?

5. Buyers don't have any rights. When I asked am I have rights, was not because I don't know my rights. I know my rights in EU because my origin, but here in Australia I am not sure about differences because Australia is not in EU. If I were in EU I know what directives protect buyers and would not write this topic anyway

6. If I don't want anybody else's opinion I should not post on the Internet!

However "anybody else" here is only SELLERS. Hence it automatically turns into If I don't want SELLERS opinion I should not post on the Internet!

What about the opposite - If YOU don't want anybody else's opinion YOU should NOT READ the Internet? Maybe the Internet is only sellers property or what? What if I tell you that I have same right as you to write the Internet?

---

[curmu-curmu]

"This conversation is all too familiar and I wouldn't mind betting this is account number 3. It's too much of a coincidence."

Hmm. Similar writing style, similar reluctance to advise item number, similar reluctance to accept ANY responsibility - and I think it's actually ID #4, we've already had 3!

[curmu-curmu]

"This conversation is all too familiar and I wouldn't mind betting this is account number 3. It's too much of a coincidence."

Hmm. Similar writing style, similar reluctance to advise item number, similar reluctance to accept ANY responsibility - and I think it's actually ID #4, we've already had 3!

[joethenuts]

HI all ,does anybody think that mr fun was the person who told the carrier that  the person does not live here anymore,mmmmmmmm