some one with not enough feed back score. has bid and one our item for sale. what nex do I do.

[notoldordotteryyet5252]

hi, some one has bid and won our item on ebay. i did message them regarding not enought feed back score(20) to bid on it. some time before it finished. they never responded to thamessage from me. what can i do now. i sent them another message mentioning about there feed back score of only 13. thanks

[digital*ghost]

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@trusteduserid wrote:

The seller does not have any conditions on their other 4 listings so I do not see why this listing would be any different.

Not having a go at you DG just stating the facts.

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No, it's all good - as I said, the 20 FB condition would have had to be stated explicitly in order for it to mean the buyer did not meet the seller's terms, more applicable if the seller wants to do something about a buyer who has won an item but not met the terms, so if the requirement wasn't mentioned on the listing, the seller can't add it as a TOS after the sale.

While eBay do provide a limited number of circumstances in which a seller can cancel bids, as crikey says the fact is a seller can cancel a bid at any time for any reason (whether eBay deem it a 'legitimate' reason is neither here nor there, because it's not a breach of policy or anything to cancel a bid for other reasons, more of a 'frowned upon' thing).

[trusteduserid]

To cancel a transaction, both you and the buyer need to agree on the cancellation or you won't receive a final value fee credit.

To cancel a transaction, open a case in the Resolution Centre. A few important notes:

• The buyer has up to 7 days to respond to your case. To receive a final value fee credit, the buyer must agree to cancel the transaction. If you haven't received a response after 7 days, close the case and you'll receive a final value fee credit.
• You need to close your case within 60 days after the sale. After 60 days, if you haven't closed your case, eBay automatically closes it and you won't receive a final value fee credit.
• After you've closed your case you'll receive a final value fee credit within 7 to 10 business days. Learn more about cancelling a transaction. Occasionally you may need to cancel a transaction – for instance if the it...

• If you've sold an item but can't complete the sale, you can work with your buyer to cancel the transaction in our Resolution Centre. When a transaction is cancelled in the Resolution Centre, you may be eligible for final value fee credit.

  When you cancel a transaction, there's no action against the buyer. If your buyer didn't pay for an item, there is a different process to follow. Learn more about what to do when your buyer doesn't pay (unpaid item process).

  1.

  Talk to the buyer You can't cancel a transaction yourself. For you to get a final value fee credit, the buyer needs to agree to cancel the transaction. You may also receive a final value fee credit if the buyer doesn't respond to your request. Contact your buyer and ask the buyer to agree to cancel the transaction. Also, let the buyer know that you'll be opening a case in our Resolution Centre to start the process. Learn more about communicating with your buyer.

  2.

  Open a case in the Resolution Centre When you open a case in our Resolution Centre to cancel a transaction, messages between you and the buyer are tracked through our system. Opening your case You can open a case to cancel a transaction up to 45 days after the sale. Open your case in the Resolution Centre. You can get there at any time by clicking the Resolution Centre link at the bottom of most eBay pages. If you go to the Resolution Centre from your listing in My eBay, the item number of your listing will automatically be entered in your case. Open your case on the eBay country site where you sold the item. You won't be able to open a case to cancel a transaction if there's another case open about the same item (if the buyer opened a case because the item was not received or not as described).

[trusteduserid]

I am not saying that the bid has to be honored, but what is stopping the buyer, not agreeing to this mutal cancelation and also leaving negative feedback?

I think that in this case the seller should honour the sale. I can understand the seller wanting their own policy on FB under 20, but in this case, as far as I can see, there was nothing written in the listing.

[k1ooo-slr-sales]

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@digital*ghost wrote:

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@trusteduserid wrote:

The seller does not have any conditions on their other 4 listings so I do not see why this listing would be any different.

Not having a go at you DG just stating the facts.

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No, it's all good - as I said, the 20 FB condition would have had to be stated explicitly in order for it to mean the buyer did not meet the seller's terms, more applicable if the seller wants to do something about a buyer who has won an item but not met the terms, so if the requirement wasn't mentioned on the listing, the seller can't add it as a TOS after the sale.

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trusted, the listing the OP is posting about did have something about 20 feedback buyers, in the lounge listing, easily found by looking at completed listings and then the relisted lounge.

Here is a screen shot from the listing that was won by the 13 feedback buyer, had the following in the description:

Now, we all know that all buyers read listing descriptions, don't we.

[digital*ghost]

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@trusteduserid wrote:

I am not saying that the bid has to be honored, but what is stopping the buyer, not agreeing to this mutal cancelation and also leaving negative feedback?

I think that in this case the seller should honour the sale. I can understand the seller wanting their own policy on FB under 20, but in this case, as far as I can see, there was nothing written in the listing.

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I had a quick squiz at recently completed listings, and can only see the lounge suite as a recently sold item, and as you say, there's no mention of the seller requiring bidders to have a minimum feedback score, so you're right in that it can't be added as a term of sale now, and if that's the sale in question, a mutual cancellation should not be considered on the grounds that the seller doesn't want to sell to a buyer with less than 20 FB - to attempt to do so now is actually seller-non performance rather than a buyer breaching any policies.

As mentioned in an earlier post, I think it would be better to try and arrange payment / collection with the buyer (and perhaps apologise for attempting to reneg on the sale based on undisclosed feedback requirements...)

Then, if payment isn't received, the standard UPI process should be followed.

EDIT: Not wholly relevant in light of actual listing being discussed... 

[trusteduserid]

Fair enough Sir Sales, good finding skills! In that case the seller has every right to cancel. But are you sure that was the listing in question?

p.s. how did you find that listing, I have tried searching in the advanced tab but never seem to come up with anything, but I am not sure what to search for anyway lol

[digital*ghost]

I can't find that one either - I could only see the one that ended on 15th June, and there's no mention of the FB requirement.

o_O

Ahh, I'm fully licensed to google, but my eBay search skills are the same as my parallel parking skills. 😞

Especially when you consider Sir Sales was kind enough to mention how to find it - clicking on the 'relisted' link, which I didn't even notice. 

[*crikey*mate*]

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@trusteduserid wrote:

I am not saying that the bid has to be honored, but what is stopping the buyer, not agreeing to this mutal cancelation and also leaving negative feedback?

I think that in this case the seller should honour the sale. I can understand the seller wanting their own policy on FB under 20, but in this case, as far as I can see, there was nothing written in the listing.

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sweets, those instructions are for cancelling the sale aftwer the contract has been formed - so when the auction BIN has ended and you have a legally biunding contract.

Then the only way you can dissolve the contract is through mutual afreement or by court order or some other legal resolution process

When you just cancel a bid, at that stage there is no contract.

a bid is just an offer, and an offer can be rejected or withdrawn at any time prior to acceptance.

In an online auction, acceptance happens when the auction ends (then there is a contract between the seller and the highest bidder) or when a buyer commits to a BIN (again, offer and acceptance has occurred (and the other three requirements for contract formation) so there is a legal contract on foot)

[k1ooo-slr-sales]

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@trusteduserid wrote:

Fair enough Sir Sales, good finding skills! In that case the seller has every right to cancel.

p.s. how did you find that listing, I have tried searching in the advanced tab but never seem to come up with anything, but I am not sure what to search for anyway lol

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look at the OP's listings, click on completed listings, find the lounge that sold for $210 to a 1 feedback buyer, click that listing, click on the 'relisted this item' link, and there it is.

OR, just click here http://www.ebay.com.au/itm/fawn-3-seater-with-chase-/181440425706?ViewItem=&item=181440425706&nma=tr...

[trusteduserid]

Thanks Sir Sales but I only came up with this one-

http://www.ebay.com.au/itm/fawn-3-seater-with-chase-/181432782969?pt=AU_SofasCouches&hash=item2a3e3c...

Sorry if the link does not work, Firefox has been doing dumb things (as usual).

Oh, just noticed- the one that you show is the relisted item, not the listing that the buyer bought.