why does ebay take down honest feedback just cos the seller ask them too wahts the point in feedback

[jane1932]

I leave truly honest feedback for this guy who sells iPads he says they are brand new, but they are not he sent me one with a stretch and he said I did it when I asked to return it he said no you did it since they he bee so nasty and childish and will keep selling there iPads which are used as brand new in the end I got to send the iPad back but they have taken down my feedback the guy is nasty the feed back was the truth what is the point in asking people to put feedback if then ebay take it down when asked by an awful sell the is what he put what an awful person is there anything I can do to appeal this I told the truth I did not pay for it to gon aback he did what the point  in feedback? I sent in all the proof but they still really let him get away with this I will stop using ebay after 19 years cos I am just blown away by how they could let this guy still sell iPads brand new when they are used.

[nicqtaro]

I am with you , that's why I have stopped buying from eBay after 20 years with them.

Transparency and accountability are key elements in fostering trust and loyalty among customers but eBay failed to do so.

It is smart you show the screen shot of this dishonest seller's reply to support your claim. It is crucial for other buyers to be aware of this and stay away from this seller. 

[sandypebbles]

Yet again eBay do not sell anything

You claim you have stopped buying yet have 8 feedback left in the past month alone, so clearing you have not stopped buying

All you other posts on here complaining about eBay were all down to you getting not special treatment well past the time limit for the MBG, failing to check feedback before buying and expecting you would be covered by eBay anyway, and attacking other members who posting factual information based on policy every buyer is required to follow when problems arise

Nobody has any idea who 'this seller' is

If the feedback mentioned the item was fake, that is likely why it is removed

And if people do not know the buying basics after 19/20 years, it is a good idea to leave

[padi*0409]

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@sandypebbles wrote:

You claim you have stopped buying yet have 8 feedback left in the past month alone, so clearing you have not stopped buying

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Funny how the things a person posts on the forums can come back and bite them after 3 or 4 months Sandy...................

😂🤣😂

[circletek]

They did this to me too recently. I gave ebay the full message history. I called them probably over 10 times to get the negative feedback restored to the seller's account. Despite every support person agreeing completely with me, and them saying they will pass it to their "back office team" or "feedback team" (which seems to be code in the Philippines phone call-centres   for

"I want an excuse to do nothing about this and hang up the phone, so I can avoid doing my job"), 

and promising me the feedback team would get back to me in 24 hours, then 48 hours, then saying "they will get back to you within three days" after one of my calls 7 days later: Nobody EVER got back to me. 

The seller did really dodgy things in their feedback section too, such as for negative feedback, they would write the buyer's full name, address, and personal details in response to the negative feedback. I told ebay about this, and they removed that, but didn't restore my negative feedback. 

Completely undermines my trust and faith in the platform. I still buy here, because that is one bad seller, but I definitely am using alternatives more and more these days to avoid this monopoly. 

Also, the way they are destroying their platform by "appifying" the desktop experience. 

The messaging system is TERRIBLE now, I hate it. 

[nicqtaro]

Funny how the things a person (ebay ambassador?) posts on the forum are constantly spreading negativity and bringing other members down.

What is so special about the 8 feedbacks left in the past months? ! have store credits available from previous refunds that you can use to make any purchases  later on,  I am surprised that you don't seem to know about that, sometimes it is good to  see things outside the box and stop making assumptions.

[sandypebbles]

I don't know why you believe providing factual information = spreading negativity

No innocent members have been bitten

Members being aware of policy does not make them 'eBay ambassadors' 

I'm sorry you don't like people being given factual information

I certainly will not be stopping providing it to people because you have an issue with it

I don't need to make assumptions 

[gutterpunkz05]

Before the edit,  I was of the belief that the dispute was found in the sellers favor.  If so the seller can elect to have any feedback +, N, or -  removed.

[*casey*]

Well Jane (OP),   I most certainly hope you received a refund.

The iPad's have all been listed in the "Brand New" category.

The Item Specifics show:

Condition

Brand New: A brand-new, unused, unopened, undamaged item in its original packaging (where packaging is applicable). Packaging should be the same as what is available in a retail store, unless the item was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag

The tiny 2 line description shows "Like New" and I've just received confirmation this means USED.

 I've also received this:

"We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence"

What an absolute disgrace !

[padi*0409]

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@*casey* wrote:

 I've also received this:

"We looked into your report and didn’t find the listing to be in violation of our policy. This determination was made using automation or artificial intelligence"

What an absolute disgrace !

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Casey, I spent upwards of an hour with CS (escalated to a supervisor) trying to get a neg reinstated after eBay removed it (it was something along the lines of "No communication by the seller. Seller sent the items to South Australia when I live in Western Australia").

They claimed I'd breached policy when I had done no such thing. They claim a "manager" is going to email me tomorrow.

I'll believe that when I see it...............