on 24-11-2023 07:35 AM
I used the postcode in the buyer's address on their Ebay account, but the items didn't arrive (posted a month ago). Now the buyer is telling me it could be one of two different postcodes, as it's a new area. When I Googled, the postcode showing for their address, is the one I sent the items to. Where do I stand here, am I liable to give them a refund? Any help appreciated, thanks.
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on 24-11-2023 03:29 PM
For future reference, eBay will usually cover item not received cases if you can prove ( via tracking) that you shipped within your stated Handling time and it was then lost by the carrier.
If it's a low value item maybe take the risk but for small but not cheap, pay for tracked envelope.