Buying as a Guest

[woodside8476]

I have an ebay account but bought an item as a guest (Buy IT Now) 

It hasnt arrived( 40 days late) and I can't get any help from the ebay site or chat.

I want my money back but can't get any customer support. I will never buy another item through ebay again!

Are others being ripped off too??

[imastawka]

You have up to 30 calendar days from the estimated delivery date to report that an item hasn't arrived

Read this link -

Get help if you bought as a guest | eBay

Sorry, but it appears you have left it too late for a refund.

And ebay can't help outside that date.

However, if you paid by PayPal, you could try a claim for Item Not Received with them.

[sandypebbles]

Buyers will only be 'ripped off' if they fail to open a dispute within the time limit

Which also applies to buying as a guest

Wait past the time limit and you have no leg to stand on with eBay

[*casey*]

You have 180 days to file a claim with Paypal and if you didn't pay that way, you could try a chargeback with your bank.

Have you contacted the seller at any stage  ?

Were you given a tracking number ?

[woodside8476]

Contacted the seller 3 times- no reply. No tracking no.

PayPal are following up now.

[sandypebbles]

You don't need to contact the seller to open a dispute 

[woodside8476]

I have been trying to get help from eBay for the past 2 weeks. EBay make it so difficult that either the 30 days passes or clients simply give up trying.

[woodside8476]

I didn’t ‘wait’ till past the 30days. I attempted help from eBay for at least 2 weeks prior. The ‘help’ they provided was useless! Sent me in circles, endlessly. 
Frustration led to declining mental health.

My husband took over my plight with the same results as I got!

Paypal are investigating now. But I have learnt that buying face to face in store is the only way to go!!

[sugar249]

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@woodside8476 wrote:

I didn’t ‘wait’ till past the 30days. I attempted help from eBay for at least 2 weeks prior. The ‘help’ they provided was useless! Sent me in circles, endlessly. 
Frustration led to declining mental health.

My husband took over my plight with the same results as I got!

Paypal are investigating now. But I have learnt that buying face to face in store is the only way to go!!

---

you dont need to contact Ebay or the seller,  just open an item not received case, the day after the EDD, and the onus falls on the seller.

[imastawka]

Read this link for future reference. 

It is actually on every listing on the right-hand side.

eBay Money Back Guarantee policy | eBay