Oakley sunglasses

[arilpa]

Hello, I have just received a pair of Oakley sunglasses. 
I do not believe they are genuine as there are differences in the numbers and markings on the arms and lenses from what is shown on official websites. The box itself did not have the white product sticker on it which has the barcode and other info which was shown on one of the sellers photos. 
I contacted EBay and without them asking any questions regarding as to what I received stated that everything was legitimate. It also said to not reply to that email as it doesn’t accept incoming mail and no option as to where I go from here. 
Can someone please advise my options to take this further, thanks. 

[davewil1964]

A few salient facts needed.

Where is the seller REGISTERED?

Did you pay close to retail, or were they a 'bargain'.

Have you had them checked out by a registered Australian representative of Oakley?

I look forward to your answers. I'm guessing Asia to 1 and 'NO' to the others.

[sandypebbles]

Just to add

Sending an email  to the bot generated thing is 100% pointless

What is the item number?

[imastawka]

If they don't match the listing, then open a case for Item Not as Described to get a refund.

Simples.

eBay Money Back Guarantee policy | eBay

[arilpa]

The item was below retail price which I know should have been a warning but wrongly assumed EBay would protect me to some degree against fake items but now I realise how difficult it is to make  contact with them I am also aware of the position I have put myself in. 
I have not at this stage taken them to an authorised agent of Oakley. 
The seller has lots of other sunglasses for sale with over 200 transactions so assume they are registered. 
The ‘made in USA’ marking on one of the arms is badly done and is not shown marked this way on any other image I can find. The code on the other arm starts with 00 instead of OO which is a warning given by genuine suppliers. 
I will find an Oakley representative to take them to tomorrow to confirm but I suppose my initial question is to whether there is another process I can follow if I need to take this further rather than an automated reply. 

[twyngwyn]

Returns, items not received and refunds for buyers | eBay

[sandypebbles]

Yes, they would have to be registered to sell, that wasn't the question though

The question was where is the seller registered (as in which country)

And eBay will protect you IF you open a dispute for item not as described, if what you were sent does not match the photos/item description

No, they won't 'just take your word for it' that you 'think' they are fake

That is a different thing entirely 

And again, what is the item number?

[arilpa]

Thank you, I will return the sunglasses using the link you supplied as the photos used by the seller showing the markings on the arms and lens do not match what are on the pair I received. 

[padi*0409]

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@arilpa wrote:

Thank you, I will return the sunglasses using the link you supplied as the photos used by the seller showing the markings on the arms and lens do not match what are on the pair I received. 

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Make sure you get the appraisal from the Oakley distributor to back up your dispute.

[arilpa]

The seller is in NSW. I realise they won’t just take my word for it but when I used the link ‘report this item’ it only allowed me to give a very brief outline of my issue before the automated reply. 
I was hoping to send photos of what should be on a genuine pair and what is one the pair I received. 

I have decided to return the item as the markings in the photos don’t match what are on the sunglasses I received so it is not as described. 

I don’t really want to give the item number. I am new to this and not sure what issues this will cause revealing this.