Personal avatars no longer showing

During the last few weeks, board members' avatars have been appearing and disappearing and reappearing. They have now gone (permanently?), to be replaced with the generic image that looks like this:

 

countessalmirena_1-1634195164429.png

 

Of course, in the scheme of things, it's no huge issue. However, if it can be fixed, it would be nice to see that done. Personalised avatars help to differentiate between posters. (Someone changed the forum theme to "candy", hmmm?)

 

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Personal avatars no longer showing

Well, I don't know about pink hair... but... our avatars are back.

 

(You will need to give the usual permission again.)

Message 41 of 57
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Personal avatars no longer showing

It seems some are back and some aren't Countess, but that may be because those that don't have the avi's aren't logged in.

 

But hey it's a start, and hopefully it doesn't go to sheet down the track.

 

I've just had a look at the US thread on this and they don't appear to have any avi's back yet. I'll drop Sheila their CS rep a message and let her know.

______________________________________________________

"Start me up I'll never stop......"
Message 42 of 57
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Personal avatars no longer showing

That's a YAY from me.

 

Now for the other problems...........

 

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Personal avatars no longer showing

From the US Padi.

 

Intermittent issues on Community platform- missing avatar, feedback score, listings 

 

 sheila@ebay
Community Manager
 

‎11-17-2021 02:52 PM

Hello everyone,

 

I want to share an update on this issue along with some good news!  First, good news: Khoros has created a fix for the avatar issue that has passed our quality check and we have cleared for deployment. In the last few days we launched the patch to the French, German, Italian, Indian, Australian, Belgian (both French and Dutch speaking) UK eBay Communities. This patch resolves the missing avatar, feedback score and listing link issue. 

 

Although, this patch resolves the problem, there are still some challenges that we’re working on trying to fix (more on that in just a moment).

 

You might be wondering when you’ll see the patch here? Because the .com Community is the largest one on the site, I am having us tread carefully so nothing else breaks. That’s why we deployed to many smaller eBay Communities, and based on their success I’m confident about rolling the patch out to our community in the coming days. While I don’t have a specific date to share now, please know that it’s right around the corner! 

 

Once the fix goes live, you might come across a ‘Grant Access’ interstitial page when you log into Community. Here’s a screenshot from my test environment.

 

 

 

 

 

This fix is dependent on Community members logging into the Community, so if you see missing avatars, feedback scores and listings once deployed, it’s because they haven’t logged back in yet. 

 

Some of the links on this page aren’t functional and I’m working on getting that resolved currently.

 

The biggest takeaway from this is to remember that the ‘Grant Access’ screen is a legitimate page, and is part of the ‘handshake’ between eBay and Khoros as you move from the Marketplace side of things (eBay) to the Community side (Khoros). While it is an extra click that occasionally will present itself (it does not happen each time I log in), it was more important to me to get a fix for the avatar issue implemented prior to upcoming code freezes instead of waiting until mid Q1 for the same patch only without an interstitial screen. 

 

I will update this thread again once the patch for .com has been deployed. Thank you for your continued patience.

Sheila
Community Manager
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Personal avatars no longer showing

Thanks Dom, Sheila hadn't posted that when I pm'd her but she messaged me with this :-

 

Capture.PNG

 

Good to see the dancing girl back !!!!!

______________________________________________________

"Start me up I'll never stop......"
Message 45 of 57
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Personal avatars no longer showing

LOL - what dancing girl. ??

Message 46 of 57
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Personal avatars no longer showing


@domino-710 wrote:

LOL - what dancing girl. ??


Your avi ????

______________________________________________________

"Start me up I'll never stop......"
Message 47 of 57
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Personal avatars no longer showing

Shoulda gone to specsavers Padi.

 

That's a very skinny Wonder Woman - who Dom resembles...

 

Message 48 of 57
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Personal avatars no longer showing

 

 

                                                                  telescope1.gif

______________________________________________________

"Start me up I'll never stop......"
Message 49 of 57
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Personal avatars no longer showing

Screen Shot 2019-01-30 at 3.55.48 PM.png

 

A friend in the US - drew her for me. lol

 

Edited to say - she was a tad over generous up top. lol

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