on 14-10-2021 06:09 PM
During the last few weeks, board members' avatars have been appearing and disappearing and reappearing. They have now gone (permanently?), to be replaced with the generic image that looks like this:
Of course, in the scheme of things, it's no huge issue. However, if it can be fixed, it would be nice to see that done. Personalised avatars help to differentiate between posters. (Someone changed the forum theme to "candy", hmmm?)
on 18-11-2021 01:07 AM
Well, I don't know about pink hair... but... our avatars are back.
(You will need to give the usual permission again.)
on 18-11-2021 01:28 AM
It seems some are back and some aren't Countess, but that may be because those that don't have the avi's aren't logged in.
But hey it's a start, and hopefully it doesn't go to sheet down the track.
I've just had a look at the US thread on this and they don't appear to have any avi's back yet. I'll drop Sheila their CS rep a message and let her know.
on 18-11-2021 10:40 AM
That's a YAY from me.
Now for the other problems...........
on 18-11-2021 11:25 AM
From the US Padi.
Intermittent issues on Community platform- missing avatar, feedback score, listings
11-17-2021 02:52 PM
Hello everyone,
I want to share an update on this issue along with some good news! First, good news: Khoros has created a fix for the avatar issue that has passed our quality check and we have cleared for deployment. In the last few days we launched the patch to the French, German, Italian, Indian, Australian, Belgian (both French and Dutch speaking) UK eBay Communities. This patch resolves the missing avatar, feedback score and listing link issue.
Although, this patch resolves the problem, there are still some challenges that we’re working on trying to fix (more on that in just a moment).
You might be wondering when you’ll see the patch here? Because the .com Community is the largest one on the site, I am having us tread carefully so nothing else breaks. That’s why we deployed to many smaller eBay Communities, and based on their success I’m confident about rolling the patch out to our community in the coming days. While I don’t have a specific date to share now, please know that it’s right around the corner!
Once the fix goes live, you might come across a ‘Grant Access’ interstitial page when you log into Community. Here’s a screenshot from my test environment.
This fix is dependent on Community members logging into the Community, so if you see missing avatars, feedback scores and listings once deployed, it’s because they haven’t logged back in yet.
Some of the links on this page aren’t functional and I’m working on getting that resolved currently.
The biggest takeaway from this is to remember that the ‘Grant Access’ screen is a legitimate page, and is part of the ‘handshake’ between eBay and Khoros as you move from the Marketplace side of things (eBay) to the Community side (Khoros). While it is an extra click that occasionally will present itself (it does not happen each time I log in), it was more important to me to get a fix for the avatar issue implemented prior to upcoming code freezes instead of waiting until mid Q1 for the same patch only without an interstitial screen.
I will update this thread again once the patch for .com has been deployed. Thank you for your continued patience.
on 18-11-2021 11:36 AM
Thanks Dom, Sheila hadn't posted that when I pm'd her but she messaged me with this :-
Good to see the dancing girl back !!!!!
on 18-11-2021 12:42 PM
LOL - what dancing girl. ??
on 18-11-2021 12:51 PM
@domino-710 wrote:LOL - what dancing girl. ??
Your avi ????
18-11-2021 12:59 PM - edited 18-11-2021 01:00 PM
Shoulda gone to specsavers Padi.
That's a very skinny Wonder Woman - who Dom resembles...
on 18-11-2021 01:03 PM
18-11-2021 01:15 PM - edited 18-11-2021 01:17 PM
A friend in the US - drew her for me. lol
Edited to say - she was a tad over generous up top. lol