Tupperware replacement under lifetime guarantee.

[merfar2107]

Has anyone had any problems with getting damaged Tupperware items replaced?

Seems it now incurs a postage charge. That wasn't the agreement when the tupperware was purchased, so what are the ramifications?

[i-need-a-martini]

I would be very surprised if your contract specifically includes postage as part of the replacement. I also suspect that your contract says that you need to return it to your purchaser rather than a general supplier or head office.

If your contract states BOTH of those things then I would copy the contract and email that to them.

[pct001wine]

Have a look at their warranty statement on their website ...

https://www.warranty.tupperware.com.au/ords/f?p=200:1:0:&tz=10:30

You may not have to return it at your cost (unless they ask), maybe documentary/photographic evidence would suffice.

But you will have to pay $8 per 5 products to get the replacements back to you (if approved).

lol @ the request that products be returned cleaned - they must have got some doozies back to need to state that

Lifetime Guarantee.

We will replace, free of charge*, any Tupperware product, or any part that, under normal domestic use, shows a manufacturing defect. Where the same product (or any part) in your colour choice, is not available for replacement, Tupperware will endeavour to provide a Tupperware product (or part) of comparable function or an alternative product.

Should no suitable replacement product be available, Tupperware will gladly provide a full credit, to the value of the last recommended retail price of that item, towards future purchase(s) of Tupperware brand products. The rights under this guarantee, naturally apply only to the owner of the product.

Your rights as a consumer.

This guarantee does not limit any additional rights you may have under the Competition and Consumer Act 2010 (Australia) or Consumer Guarantees Act 1993 (New Zealand) in relation to any faulty or defective products.

*All claims incur a $8.00 + GST delivery fee (per 5 approved claim items).

Claims returned for inspection

Tupperware reserves the right and may request for a product to be returned for inspection at the customers cost.

We request that all products returned for inspection be cleaned.

Products returned for inspection will not be returned to the customer regardless of the outcome of the claim.

All returned product will be responsibly recycled.

Delivery FeeAll claims incur a $8.00 + GST delivery fee (per 5 approved claim items).

[j*oono]

I wouldn't be doing all that.  I would ditch it and go buy some Decor ones with my $8 + GST.

[imastawka]

Me too joono.  Tupperware is overpriced krap IMO.

Bought some when I was young and stupid.

[merfar2107]

Yep, agree with you both. And this was bought when I was much younger too!

However, whatever their warranty says now, that is NOT the spiel that they were giving when it was bought. Just like on ebay anything bought prior to 1st November 2014 can't be returned fro a refund 5-6 monmths down the track.

I am happy to take it to a rep for replacement. I know there would be heaps around here, and as I said their distribution centre is 5 minutes away from me.

It's not so much the $8 as the principle!

[amber-eyed-girl]

http://m.consumer.vic.gov.au/shopping/refunds-and-returns/refunds-repairs-and-replacements

This is interesting...

"Returning small and medium-sized items

You are responsible for returning small and medium-sized items, such as a watch or microwave, to the store or seller. If you bought the item online, this means you must initially pay the return postage, shipping or courier costs.

Once the store or seller has the item, they will assess the problem. If the item has a major or minor fault, you are entitled to recover the return costs from the store or seller.

Returning large or heavy items

The store or seller must pay the return costs, or collect the item themselves if:

the item has a major or minor fault
the item cannot be easily returned
the return costs are significant.
Examples include a faulty wide-screen TV or washing machine."

so if your item has a fault you are entitled to get the return costs back under Vic consumer law. Check what it is where you are.

[merfar2107]

Many thanks, Amber. I will check.

[cherry*135]

Tupperware is more airtight than Decor... I have used both for dry ingredients (e.g. flour) and the Decor was not airtight.

Spending $8 max for replacement Tupperware is good value (compared to the price of Tupperware items).

When I first bought Tupperware it was a 25 year guarantee, then changed to a lifetime guarantee.

[esseco46]

About three years ago I tried to get a replacement pastry sheet - mine had cracked and was unusable.

I rang Tupperware and asked for a replacement and they told me I could get one for paying the difference between the price of the old and the new ones. I told them where to keep it.

I was so disappointed because I used to have great parties where they would be over $1000.00 in sales. I was not a rep.

[j*oono]

Decor is as airtight as it needs to be considering you are always taking the lid on and off anyway.  My tupperware probably did last 25 years before the lids started to split but geez, it's ugly now anyway.  Rose pink.