Problem with buyer saying item not received

[ra_146210]

I  new to eBay and am learning as I go, no problems until now (a few hiccups w/notifications) anyways here's the situation: I sent item to buyer and 2wks later received a msg saying not received yet. after a week of back and forth and me making two trips to the post office to enquire and being told there's delays due to covid they have now launched a buyer request thing anyways in one of the msgs she mentioned the local post office she uses and the name of the postman. Ive just talked to this person and after describing my envelope ( ordinary envelope no tracking or signature required which is my mistake) he recalled very specifically giving this package to the recipient plus a description of its contents (packing material) so I know it's been delivered. I'm wondering what should I do next do I tell the buyer that there mailman remembers giving it to them or do I contact eBay and give them this information?

[imastawka]

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@ra_146210 wrote:

Is there anything I can do to stop this from happening such as provide analysis certificates to buyers and eBay? it hasn't happened yet but somebody might try it down the track.

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If you have certificates then they should be included, and mentioned in the listing.

But I still see this turning to tears if a buyer calls it lead.

[domino-710]

Do those ' certificates ' apply to that being listed - and posted.

[ra_146210]

Of course. I don't sell **bleep**

[davewil1964]

For the value of what you seem to be selling, why wouldn't you use tracking as a matter of course? Probably parcel, at that. Or do you consider the possibility of solid metal ripping through a paper envelope to not be worth the dent in your profits? If so, why is your profit margin so low?

[ra_146210]

I will be using tracking now as a default minimum on eBay. There's a $3 domestic tracked envelope in the Aus post catalogue. Is this alright or is there a reason not to?

[jellybirddesigns]

Are you talking about the green Domestic Tracked Letters?

You will still need to package the items so that they are secure. If the thickness is over 20mm, then that envelope cannot be used. It is also not a rigid envelope like the bigger A4 green size, just regular thin paper.

You should go to your PO and physically look at what is on offer and then make the best determination, taking packaging and thickness into account.

[ra_146210]

update: dealing with a scammer.

Buyer now says that the package she received was opened at one end and contained no silver. And she has a witness who will swear in a stat Dec that there was no silver in there. Her mailman described the letter as heavy(silver) and bulky(Aus post brochure) at no point was 'tampered with' or  'open at one end' mentioned by the mailman so I know she got it. Anyways spoke to eBay and they said with my photo proof of the package and  that by admitting she received my envelope it should be settled in my favor. Fingers crossed.

[papermoon.lady]

The fact that she changed her story is also quite telling.

Block her as soon as the case is over and you don't need to communicate with her any more.

[repentatleisure1952]

Late to the party am I.

Is this a high value item?

[papermoon.lady]

I think it is the $10 item he sold. He got fb for the $99 one (luckily that buyer was not a scammer).