eBay

There was a bit of confusion on the item the buyer wanted me to end the auction early and pay a little more than I was asking so I did this.  Unfortunately the customer did not enter the correct figure and an invoice was issued for $10 on item (142360035228).  So I ended that auction and relisted the item at $12 issue her an invoice which she paid.  Now she has been issued with an unpaid invoice for the original mistaken $10.  Can you please cancel this and not mark her account as a bad buyer.  Thank you.  I look forward to hearing from you. ... View more

Hi, I am trying to do my listings on ebay instead of turbo. How do I save a template? The only options I can find is to create or delete a listing. Thanks in advance Rosalie ... View more

I have been a seller since 2009 and am top-rated. I read on a blog that some sellers are permitted 100 free listings per month. How do i qualify for that? I'm Australia-based. ... View more

Hello! I have upgraded to a store, believing I would get 600 Free listings per month. But now I find out the 600 are for Collectables Only.  I have searched everywhere and can't find where it says this. I want to sell mostly books so this is not of much use to me. Am I reading the Fee Table and the detailed fees list wrong?  Would someone please point me to where I can see info regarding what Free listings are for - or are they always for Collectables Only?   Thanks ... View more

My Items that didnt sell are automatically being relisted when I DID NOT tick that relist box. Why is this happening?? ... View more

I recently sold a ring on auction to a buyer who messaged that she was very happy and excited to have won the auction.  A couple more messages in the same vein then a message that she was very worried and concerned that the gemstone may not be genuine, did I have a certificate of authentication and how much did I pay for it and where was it bought.  I told her where I bought it, could not remember how much I paid and did not have a certificate of authentication but trusted the company I bought from 100%.  I also said that if the jeweller (she was going to have it remodeled) thought it was fake to send me his report and I would happily refund her money.  This was all before she even received the ring.  As soon as she received the ring she put in a 'Return Request' with Ebay saying it didn't seem authentic, had scratches (it was listed as pre-used) and was made in China, she would never have bought it if I had said it was made in China.  I immediately accepted the Return Request and messaged that I would fully refund her.  She said she would return it the next day.  After a couple of days I messaged to ask for tracking details and she replied that she had taken it to one jeweller who could not authenticate it for her and had taken it to a second jeweller who thought it was genuine but was very busy and would I mind waiting until she could take it back to him.  I said I would mind and why was she taking it to jewellers when she had lodged a Return Request and I knew it was genuine and she didn't need to know as she was returning it.  Now she has closed the Return Request and sent me messages of apology but I really don't think I have heard the last of her.  How many Return Requests can she lodge?  Sorry this is so long-winded but didn't want to miss out anything that may be relevant. ... View more

If I list an item for sale with a fixed price, and have multiple amounts of the same item for sale (no variations, they're books, written by myself), then does the amount that I set count as the price per item? For example, say I have 2 items at fixed price of $20, and someone buys them both, do they then pay $20 for both items together, or $20 each? ... View more

Buyer is purchasing 2 items, listed at $70 each. Can I increase the price of one item to include the postage cost? ... View more

I work for a company who has just issued a RECALL there are resellers selling our product on ebay which is unsafe for the consumer. i can not get hold of anyone at ebay to help us action these to be removed and taken down internationally. Anyone know how to actually contact a real person at ebay   thanks ... View more

I wish to remove an item for sale after a bid has been made,  if so how is this done?   ... View more

I advertised wrought iron lattice which sold. Payment was made to paypal but my account was not set up properly and despite my attempts has not been effective. the money was returned to the purchaser. The purchaser has not collected the goods. I have been charged for the transaction but don't know how to cancell the charge. Regards, John. ... View more

When qualifying fo ebay premium service icon statas on listings, one of the requirements is to offer express post as a second option for delivery of goods. Most of the sellers that offer this have a ridiculous amount listed like $999. Of course no one would pay that but it does qualify them My question - is that ok to do? Is that ok with ebay? Thanks ... View more

I sold a SLR/mirrorless camera body lens yesterday for $330 (Australian dollars). It was NOT an auction, but a buy now at a fixed price listing. I am located in Australia and buyer is located in the US. Buyer has 0% feedback and acccount was opened as of last year.   On the item listing, I specifically DID NOT offer international postage outside of Australia. Yet the buyer bought my item saying they "won" it and I received this email from buyer:   -----   Please send me the total amount for eBay item   Hi mate, glad I won your item. I'm currently in New Zealand at the moment. Please email me zzz@yahoo.com confirming the exact condition of the item I will be going for an appointment now and will be able to access my email from my iphone, so email me at  xxx@live.com using the item number as the subject. Make sure you email me with your email address here is mine stated zzz@yahoo.com Regard   I would like to have the item posted to the address below: xxx US postal address xxxx   -----   I did not set my seller/buyer preferences to exclude shipping worldwide at the time of the listing being up. I have since done so but of course this would not make a difference to the sold listing now.   My PayPal account is set up to accept only Australian currency and blocking all other currencies coming my way.   This feels like a scam to me. What should I do? Basically:   - Do I issue the buyer an invoice?   - I would like my final value credit fee back. How do I get this? I'm presuming I'll issue the invoice. Buyer tries to pay, but payment will be blocked. I can then file an Unpaid Item case?   - Can I simply cancel the transaction and will I get my final value credit fee back? I know I'll risk the seller leaving negative feedback.     ... View more

A couple pf days ago I received an email purportedly from Ebay offering 150 free listings. It looks like a scam email from a hacker to me. Is Ebay currently offering sellers 150 free listings ? ... View more

Most of my items are on automatic relist. How do I stop hundreds of  emails from ebay telling me to relist as soon as an item doesnt sell? ... View more

how does one leave feedback to a buyer who needed reminding to pay but never bothered to communicate if there was a problem. i know i can say the experience was positive overall and then make a suitably worded comment but the experince was far from positive for me. any ideas?? ... View more

If i had prevoiusly offered an item for sale elswhere.  I list the item for sale on Ebay and an offer comes from my original non Ebay listing. Is it ok to sell to the non ebay buyer.  The offers received via ebay are not close to the asking price. Is this ok or against Ebay policy.  Also If somebody wants to ask about an item is it ok to contact by phone or does it need t go via the ebay contact/message pages ... View more

Hi， How can I change my listing selling format from fixed price to acution style? Thanks. ... View more

Hi,   Some of my custom made products take 18 weeks to deliver, Customers are happy to wait and have shopped with me before. I want to list these on ebay but can't set my delivery times to 18 weeks. Is there any way I can do this? ... View more

i cant seem to find anywhere if relisting items counts as your fre 40 items per month or not. If someone could guide me to more info or knows and can tell me please. And also where do you find how many items you have listed in that month, as i have relisted items, items already on my for sale and now listing new items so i dont no if i have to include them all in the 40 free listenings....thank you ... View more

If a seller allows  bank deposit as an extra payment option, do the bank details show up even if the buyer is going to pay through Paypal?  (that is when the bank details are available in checkout)   I'd prefer the bank details not showing up unecessarily  if the buyer is going to pay through Paypal. ... View more

Hi although I have sold  quite a few items I have never struck this before Had a request to cancel a sale as the buyer paid by echeque but now wants to pay by paypal as the payment has already gone through do I have to refund the paypal payment( so I don;t get paid twice) or contact paypal to let them know the situation and they reverse the echeque Thanks for any advice I didn;t want to start canceling sales and refunding so she could re buy if there was an easier way   ... View more

I sold an item that the buyer did not pay for.   I went to lleave feedback, and the only option was to leave Positive.   I went through the resolution centre, filed for and got my final value fees back.   I closed the case and went to leave Negative feedback.   Now the transaction is no longer listed in the section for leaving feedback.   On the My eBay summary page, the item is there and says there is an item waiting for feedback to ne left, but when I click on Leave Feedback, the page it brings me to has no options or items to leave feedback for.   The system seems to know I need to leave feedback, but it's just not there when I try to do so.   Any ideas? ... View more