eBay

kellienealon1

I sold a brand new dress (only purchased that day) and listed it on ebay as the dress looked **bleep** on me and the store only offered credit. I sold it within a week for $110 less than what I paid for it but cut my losses as the dress cost me $600. I sold it as brand new never been worn as it was brand new and had never been worn. I meticulously wrapped the garment and posted it in protective bubble postage and inside the store bag. I posted the dress on the Wed around lunch and on the Monday I emailed her a courtesy email to see if she received the dress. We had lovely communication before all of this and I was excited for her to receive it. She emailed me at 10:30pm saying the dress did arrive on time however it was damaged, beads missing and holes etc. She said it had been worn. This was ridiculous as the dress has over 1000 beads on it and was a brand new dress. I asked her to send photos which she sent blurry photos that showed nothing to what she suggested. Eventually she showed clearer photos which took a sample of about a 5cm radius of fabric proving nothing of what she was suggesting. THe holes as I explained to her were creases from where the fabric was folded over the beads. I took the photos to the store that I purchased from and they confirmed it wasn't damage. I emailed her the reciept with the dates, confirmation of the paypal listing etc and urged her to iron the garment and phone the store. She issued a dispute with paypal and she requested I pay her $70 in dry cleaning. I already sold the dress for $110 less and refused this. They have now resolved the dispute in favour of the buyer. I'm devestated as I believe she wore the dress and is trying to get a refund and will damage the dress before it's returned. Question is, what are the rights of the buyer? This was a brand new dress, posted with tags etc still attached and this woman has been lying the whole way. I'm absolutely devestated by the whole experience and I feel so shaken up. My rights have been completely violated and I"m wondering if someone has some advice for me. It seems silly but this has really shaken me up. The woman was harrassing me and abusing me through email. I had to tell her to stop and let paypal decide an outcome honestly trusting that my evidence was unquestionable in it's support of my innocence. Had I have known this would happen, I would never have even considered selling it on ebay. Seems to be no rights for the seller.

ms_compulsive

Seeking to understand how someone can have a feedback score of 6 (100%) however 4 out of the 6 comments say item was not paid for and no communication? How is it that they are allowed to continue to bid and the feedback is not negative. Havent come across this before. All transactions in the last month.

cezm

Just wondering how I can check a buyer's bid retraction history. Could anyone point me in the right direction? Thanks

nahemagi

Hi I have always used auction listings to sell, But I wont to list my car forsale on eBay in a Classified add. I dont seem to be able to find how to select this, I all ways get put into a auction situation ? Can anyone advise me please, Thanks nahemagi

d-vill1

Hi, I have this story that happened to me 2 days ago. A guy (userId: Bicmaniac) who has different paypal purchase name(under the name of Julie) paid through paypal and I sent the item under the paypal registered address(Western Australia) because otherwise it is against seller protection. Later this person(Bart) kept on asking me to send the item to Melbourne Address, which was not paypal registered address. He sent me messages saying he is no longer living in that place anymore and threatened me to send that Western Australia shipped item to be sent back to his Melbourne address(But it wasn't that registered address.) I told him that it is against the eBay law and I did my best. He lied to me saying he sent me a message 5 hours before my parcel was sent to his registered, no longer his place address. I said "it is your fault for not updating your new residence information before you buy anything." Now he is lying to me saying he called the post office and my item will be returned. But this is also a lie. This is also a lie because I called the post office to notify of a possible fraud and I wanted to get my item back and the post office(employee named Kailey) said it is too late and they can't stop it. Anyways, what's odd thing was his paypal payment user name was Julie and his real name is Bart. After I sent the item, I got this "unauthorized payment case" and my money was on hold. I got a claim from the paypal user. I called paypal and told them everything and paypal told me even without my signature, as long as I sent the item and I have the tracking number. I am no matter what(whether it was fraud, scam, etc) will be refunded and I have been waiting very nervous because I have been selling products on eBay, paying seller fees on time. While waiting tonight, about an hour ago, I got messages from eBay(those messages are restored in my message box). The content from eBay said that the eBay userID who has been messaging me the whole time until now was somebody else(unauthorized case) and that my listing has been removed and it is listed as 'unsold'. I saw his feedback and other people warned be careful about this user. I am really sad. I hope this case could be resolved. I have my receipt I got from Australia Post with tracking number when I sent this item. I did every duty I had to do as a seller and want to be protected because I am eligible under seller protection. This person(Bart) keeps lying and made my eBay listing, which he committed on buying removed and is lying that it was not him but somebody else. Anyways, Paypal told me as long as I have this tracking number, my funds will be realeased and he kept on lying to me through eBay message contact. I pointed his lies and now he filed a case against eBay saying it was not him that bought this item. So, ebay deleted my sold and arleady sent item from my list just like an hour ago tonight because he lied to eBay. I cannot believe this is happening. I am really sick in my stomache. I need eBay community's help, advice or anything unless I will be so sick. The item was valued so much. Thank you. Hope to hear some help/ advice soon. Thanks,

nanapepper

I would like to open another seller account. My current shop sells fabrics but I would like to open another account (not store at this stage) to sell clothing and collectables. Can someone help me please! Jan

briony3474

My only bidder has offered me a buy it now price in a message that I am happy with, how can end the auction for this higher price

mic-s-korea

Does the 6 month paypal refund start on items listed after Nov 18 or sold after Nov 18 or paid for after Nov 18?

5hobos

Rather than revise each of my 25 listings individually could someone tell me how to navigate to the tool that allows me to post on all my listings that I will be away and cant post anything till i return. Thanks in advance. Steven

sheriehapbo2010

I had a Minton cup and saucer for sale and I had a buyer who wanted my phone number, and as I didn't feel comfortable giving it out, I replied to him saying that I would be happy to answer any questions he may have via eBay messages. So yesterday I got another message asking me what colours were in the cup and saucer, (which I found odd, because the colours he mentioned had nothing to do with my Item. He also mentioned in his message that he would be in Brisbane over this coming weekend. I did find out (Thankfully through this Answer Centre) that I could actually Block that buyer.Which I did yesterday, however today he has sent me a message telling me that he was still waiting for an answer to his question. So I ended this items' sale. I thought that when I blocked him that I wouldn't hear from him again, but I was wrong, so I am guessing that maybe there is something else that I should do to Block this person Permanently. I mean does this mean that he can still bid or ask questions about some of my other items? I don't want any contact at all with this buyer. So I would appreciate any advice on this. The other thing I am worried about is that he might leave negative feedback regarding me, which I do not want.... Thanks

*kazumi*

where do you find what is and what is not covered? Are pick up items covered, second hand items, crafts?

sabinesabine207

I am fairly new to Ebay - Can I, as a seller, reduce the price on an active item? Please advise.

peteroz1938

How can I contact their store again? Thank you.

2014aurunne

If auction listed with no reserve,does a bid just before the end of the auction time period, automatically mean the sale is done and binding ?? Even if the bid is less than you wanted for the item.

tablelandsdog

I accidently listed the same item twice. How can I remove one of these listings. I have it scheduled to start at a later date?

lifeisprecious_1

I am decluttering and selling some new unused item. I paid a couple of hundred dollars for some and never used it. Sell it for something like $20. Do I have to pay GST. I am actually losing money selling. Do I need to declare to ATO the sales and what is the threshold allowed for decluterig without gettting into trouble?

dragonfly*store

I reported a competitor to eBay about this but I still see listings from them containing their email address on how to get the item cheaper.

sheriehapbo2010

Hi, I got an email from eBay saying that my item had been sold, yet The buyer wanted me to send them an invoice with total postal charges etc which I did. I got a copy sent to me as well(Which I always do ) Yet I 'm not sure if the buyer got their copy as I Havn't heard anything back from either Paypal or eBay. It says that I am waiting for buyers payment on my sold list. I don't know if I should msg buyer to find out ( as I don't want to sound too pushy) or should I just wait to see if they pay or not?...Thanks

sheriehapbo2010

I'm only new on the scene, and have sold a couple of items, and each time I sell something I get email from eBay telling me item has sold. Then I always get receipt email from Paypal confirming payment. However with one recent sale I got email from eBay saying my item was sold but still Havn't got receipt email from Paypal. When I click on users name it says NO User by this name exists? I Havn't had contact with buyer and am a bit confused. Thanks, Sherie

alana.jayne.designs.jewellery

Not sure who to address this issue to - but I would like to make comment on the new Sellers Invoice format (the invoice eBay generates to give Sellers the Buyers info). I like the clear layout of the new invoice, but unfortunately it does not provide the seller important information such as the "Size" customer ordered, which used to appear on the old invoice format. Anyone else having the same problem?

lesley6275

Most of my listings never seem to come up on the active listing gallery.

nannylewer

I listed my item with Buy It Now but it has since been removed. Is this because bidding has commenced?

Anonymous

could someone please tell me if the new refund policy ,coming in ,will affect second hand clothes & toys thankyou

ozfreddy

How long do you wait until you decide the buyer won't be paying?

janmarhi

I am trying to access previous templates and cannot find it on the EBay site.

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