Abusive buyer misuse of returns - unbelievable distress as a seller

[jewelry_secrets]

Recently I asked ebay to help me because a buyer chopped the back off a platinum diamond ruby and sapphire pin to wear as a pendant - the wrote in messages they did this

Then...next day they started a return stating it was broken or damaged

i had documentation from an independant appraiser it was in good condition from an independent party I was never asked to provide this document..

I accepted the return

I reached out to ebay because this item was damaged...and changed....I don't know how to cover these losses as a seller there is no shop on the planet that allows buyers to alter items then forces sellers to accept back an item that may never be sold again and/or is damaged

By reaching out and asking for help I have now been told I will not get my final value fee credit back...I am being charged for asking for help

I NEVER ESCALATED THIS TO A CLAIM I JUST ASKED FOR HELP UNDER DURESS

I tried to discuss with the high value team but feel I have no rights

I feel frightened to start this conversation on ebay  and feel I will be persecuted further for it but I am terribly distressed at the treatment I have had

[davewil1964]

The facts, some of them anyway, are that you sold an item on eBay, got paid, the buyer received it, yet you still have this one-off piece showing in your store. At half the price.

[janeababe]

Will you please answer our questions? 

HAVE YOU STARTED THE APPEAL YET? 

also…… any items worth, can only be judged by what someone is willing to pay for it!  😉

[imastawka]

Jane, way back when, I gave a link to the appeals process for disputes.

At post # 38 OP answered me with -

                      tried

                      they would not assist me

You have to have new evidence to appeal.

[jewelry_secrets]

actually all items sold on rubylane which are no longer available show "sale pending" it is what occurs on that site

fact

[janeababe]

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@imastawka wrote:

Jane, way back when, I gave a link to the appeals process for disputes.

At post # 38 OP answered me with -

                      tried

                      they would not assist me

You have to have new evidence to appeal.

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yes, thank you stawks, but I’m pretty sure the OP is referring to live chat.

The OP has mentioned that they weren’t asked for any evidence esp the email where the buyer stated that they cut the pin off the broach, so, opening an appeal will allow the OP to bring that email into play. 

Wouldn’t you agree?  😉

Of course, I’m starting to see more holes in this case than Swiss cheese 😏