Account restricted
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on โ29-11-2017 11:29 PM
My problem is that I never provided my email address, I replied to a question from a customer using my gmail account but still through the eBay message system for some reason the time stamp that is put on all emails has put my personal email address in. Talking to eBay they say that's not supposed to happen but its still my fault. Am I right in saying I don't control this part, that eBay are responsible because I used the correct way to respond? Really upset that I have been restricted for what amounts to be a tech fault but eBay are just not understanding and are saying it does not matter you are still banned. Is this fair? What options do I have? I can prove all of my claims with screenshots to show what happened. Why are eBay being so stubborn? Really need someone's help as this is costing me $1000s at this time of year. Thx matt
Re: Account restricted

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on โ29-11-2017 11:56 PM
If you have been restricted for providing your email address you might as well just grin and bear it and sit out your suspension. It is usually a week.
I have never heard of anyone being able to overturn a suspension in these circumstances.
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on โ30-11-2017 12:51 AM
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on โ30-11-2017 01:01 AM
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on โ30-11-2017 01:10 AM
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on โ30-11-2017 06:05 AM
But I'm unclear how your personal email address has cross pollinated into the eBay message system.
If the buyet question came in thru eBay and you responded via there as well I'm not understanding how this could happen.
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on โ30-11-2017 06:46 AM
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on โ30-11-2017 06:54 AM
Re: Account restricted
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on โ30-11-2017 09:30 AM
For starters you have not been talking to eBay.
It is a contracted company using a call centre in the Phillipines.
So they go by a script and often can't override the automated eBay system. (Suspension given)
Secondly it is also possible the reason you were given (email address in messages) may not be the real reason and simply the closest standard form that was presented as the reason. (Just replying to a request of email addy can trigger a warning without email addy being in the message)
If you have actually sighted the email addy in the recipient's message within the time stamp then that is a different story and is probably as suggested an eBay temp glitch.
As far as taking action against eBay, that will be very difficult because if you read the conditions you signed up for to use eBay, I think you will find that eBay relinquish all responsibility due to site and internet glitches. And as for the suspension, I also think eBay will be able to show the procedure of the system has acted in accordance with what you have agreed to when you signed their T&C's.
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on โ30-11-2017 09:33 AM

