eBay

living.in.a.bubble · ‎16-05-2019

Hey,

Yesterday I received a message from Ebay:

"Hello lls_aus,

Further to our warning initially sent, we've determined that you still are not following our Third-party fulfillment policy. As a result, your selling privileges have been restricted for 14 days.

For more information on this policy, please go to:
https://www.ebay.com.au/help/policies/selling-policies/third-party-fulfilment-policy?id=4718

Regards,
eBay"

My partner called them and they said we were providing our client's information to a third-party. We are drop shippers and dropshipping is allowed o Ebay, so It doesn't make any sense.

After that, I tried myself call them. This time the attendant told me we were providing misleading information to our clients like invoices or packing lists with other companies name. I told them I could provide all the invoices under our company's name but she said they had done an "investigation" and they found out that. I then asked how could they know what my clients were receiving and again she goes with the "investigation".

Today I called my TWO and only suppliers and they DON'T send any information at all in the parcel.

Does anyone know how to get this sorted? Ebay customer service doesn't seem to be able to help a lot.

Thanks.

imastawka · ‎16-05-2019

Spoiler

Close, but wrong knuckle. Top knuckle is called Heberden's nodes.

I agree that they should get ebay to call them back, not ring them.

They'll get someone with more knowledge if they use the call me back option.

living.in.a.bubble · ‎16-05-2019

We re-sell products purchased from our dropshipping supplier, like below:

A supplier – i.e. you buy stock and work with them to send items directly to buyers (also known as drop shipping).

imastawka · ‎16-05-2019

Yep Padi. Shame it's this one though

Spoiler

Gunna be hard to say goodbye to some people.

It's a ways down the track though.

kopenhagen5 · ‎16-05-2019

I usually just say ciao, but it's interesting to have different languages in the world.

*tippy*toes* · ‎17-05-2019

Spoiler

Sorry to hear about your finger Stawks, but you've got 2 hands. You'll just have to wave goodbye with your other hand.

OP, do as advised by the very knowledgable imastawka and get in touch with eBay using the call me back option. It's your only hope. You are wasting time by emailling, as you get a bot generated reply.

I clicked on a few of your listings. There is no mention you are drop shipping. That in itself is a no no. You must reveal to buyers that you are drop shipping. Yes, eBay allows drop shipping, but your buyers must know. Ebay could be concerned that a buyer receives a parcel that has been sent by XYZ company, because it shows their logo or something, so if they want anything else, they can go direct to the company, instead of buying from you.

Where are your suppliers? Are they located in Australia? Apparently any of your items will arrive to me in less than a week. I love the look of your big greenhouse, but would it really arrive to me before next Thursday? (I really do love the look of that greenhouse and would be perfect!)

I clicked on the shipping link in your listings, to see if there was any mention in there about being sent from a different location to your own, and got taken to your eBay Me page. In fact, all the links at the top of your descriptions take you to the same page. I know that has nothing to do with your issue, but it's still something you should fix.

You need to listen to what eBay tells you, because if they restrict you permanently, then that's it. Even if you create a new account, they will block that one too. If anyone else in your house sells, even just as a hobby, their accounts will be restricted too. It does sound like this is your second warning. It could be a case of 3 strikes and you're out.

It could be worth starting a new thread asking if there are any sellers here who drop ship and if so, what procedures do they follow. It could be something really simple that you're missing.

Please keep us posted as this is not the usual type of problem we get here in the forum.

lyndal1838 · ‎17-05-2019

I definitely speak your language Stawks.....whatever it is.

Spoiler

Sorry about your finger....this is the first I have heard about it.

tazzieterror · ‎17-05-2019

@*tippy*toes* wrote:
...
It could be worth starting a new thread asking if there are any sellers here who drop ship and if so, what procedures do they follow. It could be something really simple that you're missing.
...

OP, it's absolutely worth doing what tippy has suggested here.

Also, if you do speak to eBay on the phone, at the end of the call ask them to email you a summary of whatever thing it is you need to do/change to comply with their requirements, so you have a written record that comes from them. Also get a reference number and/or an emplyee name/number that you can use to refer back to the call. Could be useful in the future.

NEVERMIND ON TROUBLES!!! LET'S DO HOBBY!!!

countessalmirena · ‎17-05-2019

imastawka,

I am so sorry. Could you perhaps be given a bionic replacement finger instead? You could request some custom designs such as being able to shoot lasers from it, or activate a jetpack.

One of the emoticons I made was in "honour" of my own hand surgery not so very long ago. I didn't lose a finger, but just having the fingers and hand in general out of operation for weeks was difficult enough. The "finger" emoticon is by someone else, and may it serve you well.

(Unfortunately, I couldn't find any bionic fingers on eBay. However, the Get Smart secret laboratory undoubtedly would have something both clever and insane to use.)

Spoiler