Anyone having problem with postage cost for new ebay / AP Extra Small Satchels?

[lm-entertainment]

Hi everyone! 🙂 

I've been using the new ebay / AP XS Satchel since the beginning of the month as they have a 50% off postage cost until 30th May. 

I've used them successfully up until today - but now when trying to print labels - they are showing the full price ($8.55). 

I was wondering if anyone else who has been using the satchels successfully with the discount is having problems getting the 50% off now? I spoke with an ebay live chat agent and they seemed to know nothing about the issue and said the promotion for 50% off does go until the end of May. 

Have gotten another person I know to try printing one on their account but they also aren't getting the 50% off. 

Trying to gauge whether it is an individual problem or everyone who uses them is experiencing the issue?

Thanks in advance! 

[pinkpineapplepantz]

It was advertised for the month of may, I don’t know how they can retract on an advertised special so to speak  So annoying if that is the case.

[cavedays.wa]

Still advertised at the top of their screen

[flip_goat]

In their own terms and conditions it says they will give 48 hours notice, So this definitely is a glitch. It was part of condition 22. If anyone wants to look it up

[groovysistergoldenhairsurprise]

I just spoke to an agent this morning who told me the promotion ended today . I said ,I thought the promotion was for the month of May ? So frustrating !

[ramcycle2010]

I couldn't find any terms and conditions for this promotion, where did you find them?

[ramcycle2010]

Exactly what I thought, how fricken ridiculous!

[lyleswaterbeds · Accepted solution]

Excellent way to pry us back from sendle. It worked. Then it must have been to much. Oh well back to sendle.

when they see the xtra small satchels sales die. they will know why.

[lemon0410]

This whole thing might just a typo, it should end at 6pm 30th May, instead someone typed 20th May by mistake. 

[lm-entertainment]

i am absolutely furious as most of you probably are too. i spoke to a chat agent yesterday - and they said they would get back to me as they had "escalated it" and were waiting for a response. 

unfortunately, the response just came and it isn't a "glitch" it's just a bold-faced lie. they marketed this the whole time as being for the month of may - but now the official line is that it ended yesterday at ~6pm AEST. 

i have sent an angry email to them showing the header on the postage page that still says that it's for the month of may - but they simply don't care. another indication that ebay is a platform for buyers and they really don't give a damn about sellers. 

email attached below

- = - = - 

[lm-entertainment]

it's definitely not a glitch. they ended it early and are passing it off as a "typo." very frustrating.