Auspost is ripping up Ebay sellers and customers!

[ga-540169]

In my other account I sent items in a C5 envelope, in the back clearly state up to 500g and 200mm

My orders are FLAT, 250g and 100mm

Since last week I start receiving email from customers that they were left a collection card and when they go to the post office they said they need to pay extra because was "not enough postage"

I tell my customers to pay and email me the receipt for refund

I'm paying a lot of $5.65, $7.65 $9.10 and so on

I'm losing money and dont know what to do.

Any ideas? anyone can help please?

[curraone]

Just to clarify:   are you using  the C5 prepaid envelopes, or using your own stamps?

[ga-540169]

C5 prepaid

[kopenhagen5]

Is it possible the contents gather at one end and are no longer flat and won't fit through the letterbox standard ?

If so, then it moves onto parcel rates.

[twyngwyn]

What sort of items are you mailing? Could the items 'blow up' letting air in?

[davewil1964]

I had one last year as a seller. In that case they claimed I'd sent a C5 without any postage. I advised them that I only use prepaids and was prepared to take them to court over the $3.95 they claimed I owed. Crickets.

Do you have a return address on the letters? AP should claim the money from you rather than the buyers in that case.

Other than that, all I can suggest is to take photos of your letters, with a ruler, to prove the items are under 2cm. Then contact AP and give them that evidence, accompanied by a legal threat. The ombudsman is available for these sorts of issues if AP won't play ball.

I doubt it actually has anything to do with eBay. AP have no idea where untracked letters originate.

[ga-540169]

Thank you for the suggestions.

My items are vacuum sealed and flat all equally

And yes all my envelopes have a returning mailing address

[porcelain_dolls_by_me]

The maximum thickness for the letter rate is 20mm - not 200mm.  The latter measurement would be classed as a parcel

[curraone]

Always a bit confusing mmmmmms - however I think the OP means that his envelope was less than 2 cm

[danieh_6]

I don't use C5 envelopes nor use stamp mail. What ever you are sending in the red post box is underpaid. What ever you are sending simply can't be sent as "letter mail". Lodge it at a post office if you are concerned about underpaid mail they will tell you if its too big.