Australia Post - DO NOT SAFE DROP stickers

[gocatsaudrey2013]

Hi there

Does anyone know what Australia Post's policy is re. leaving cards for post office pick-up when recipient isn't at home and safe-dropping? I received a parcel today which had a large red DO NOT SAFE DROP sticker on it. I was out all day - & it was left on my verandah. Do Australia Post now have a policy of safe dropping, even when there's a sticker asking them not to? I wonder whether the removal of all those delivery options like this on Click & Send is part of a move to reduce the number of parcels being carded and left for collection at the post office. Not good if it results in more parcels being lost or stolen. What do you think?

Audrey

[putney32]

the Do Not Drop stickers are no longer available from Aust Post,  as all parcels have some form of ''tracking'' and cards are only left for Signature on Delivery required parcels / satchels.

so, you'll have to ask sellers to use SoDel. (for $3 more), or put a tub or something on your verandah for the postie to leave parcels out of sight of the street.

[thecatspjs]

Do Not Safe Drop are still available from Australia Post.

They have little to nothing to do with tracking of parcels.

The are a senders instructions to the delivery person, and on occassion, this may be as the recipient has specifically requested that an article is not safe dropped at their address. 

[lyndal1838]

Do Not Safe Drop stickers mean diddly squat if the buyer has a Safe Drop agreement in place with Australia Post.

[thecatspjs]

IMO Do Not Safe Drop stickers can assist in reducing the likihood of theft from a residence if addressee is not at home to receive the parcel.

As the OP has found out however, they are not a guarantee that carding will occur, however my choice is to pop one onto my parcels, unless requested otherwise by a buyer.

In a recent Aust Post investigation over a missing parcel were compensation was paid, I believe that having advised Aust Post that a Do Not Safe Drop sticker was affixed to the parcel, contributed to being successful in gaining discretionary comensation, even though the parcel was tracked as delivered.

[888lightning]

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@thecatspjs wrote:

In a recent Aust Post investigation over a missing parcel were compensation was paid, I believe that having advised Aust Post that a Do Not Safe Drop sticker was affixed to the parcel, contributed to being successful in gaining discretionary comensation, even though the parcel was tracked as delivered.

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This sounds good. I am facing the same situation now (on my other account). Customer asking where item is, showed them that tracking says its been delivered.. but they are disputing this.. so we have both lodged complaints with Australia Post.

I also put the DNSD stickers on all parcels.

[thecatspjs]

Make sure you advise AP of this in any investigation.

If parcel had Do Not Safe Drop, and the addressee can demonstrate they were not at home at time of delivery scan (ie. they were at work) if proof is provided to AP then ...  aside from a few feeble attempts to say they no longer provide compensation on regular parcels ... just appeal any decision and restate the case, point out their terms and conditions of sale for the product and you have a better chance of being successful.

[phorum_junkie*]

 showed them that tracking says its been delivered.

Where does the tracking say it has been delivered to? If it just says to the mail centre with no mention of the buyer's suburb then they will win the Paypal dispute.

If you want to be certain of winning a Paypal dispute you need to use signature required, click & send or eparcel.

[colic2bullsgirlore]

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@phorum_junkie* wrote:

 showed them that tracking says its been delivered.

Where does the tracking say it has been delivered to? If it just says to the mail centre with no mention of the buyer's suburb then they will win the Paypal dispute.

If you want to be certain of winning a Paypal dispute you need to use signature required, click & send or eparcel.

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https://www.paypal.com/au/webapps/helpcenter/article/?solutionId=1206880&m=SRE  What is proof of shipment?

At the very least, your documentation must include the date the item was sent, plus one of:

• An official acceptance by the shipper, such as a postmark or online status (status that shows the item was delivered is also acceptable), or
• The recipient’s delivery address showing at least the state, city and postcode (or international equivalent), or
• A receipt from Australia Post showing at least the recipient’s suburb, city or postcode (or international equivalent).

Where is the link to your proof of shipment advice ?

Paypal says minimally a date and a postcode will suffice as highlighted above.

To be sure of winning a paypal dispute you need to understand your user agreement, comply to the policies and be prepared

to prove to paypal how you have complied to same

http://en.wikipedia.org/wiki/Astroturfing

Astroturfing is the practice of masking the sponsors of a message (e.g. political, advertising, or public relations) to give the

appearance of it coming from a disinterested, grassroots participant.

Astroturfing is intended to give the statements the credibility of an independent entity by withholding information about the source's financial connection

[colic2bullsgirlore]

it is Australia Post policy that a card should be left at all times when a parcel is safe dropped.

If Australia post is not meeting their commitment or ignoring you directives then complain to the

PIO

link to postal industry ombudsman report on  safe dropping parcels review of the first year 2010

http://www.pio.gov.au/docs/investigation-reports/AustPost-safe-drop_one-year-review.pdf

3.4 Of particular interest were the complaints we received from people who had tried without success to make

arrangements with Australia Post not to Safe Drop items at their address.

3.5In discussions with Australia Post at the start of the program, we were told that customers could choose

to ‘opt out’ of Safe Drop.

The procedure for doing this was not clear, but we assumed that a customer could contact Australia Post

using its customer contact number, or via their local delivery facility, and have their address identified as

unsuitable for Safe Drop.

3.6We have received complaints from people who tried to do this but were told it was not possible, andfrom

people who were told they could request items not be safe dropped at their property, but subsequently

received Safe Drop deliveries

.

3.7Complaint investigations carried out by us since the start of the program have clarified Australia Post’s

attitude to ‘opt out’ requests

We understand that there is no set process for an addressee to ‘opt out’ of Safe Drop but a sender can mark

an item do not Safe Drop’ a form label is provided for this purpose. An addressee who does not want parcels

safe dropped can try to make arrangements with the sender to that effect and ‘opt out’ in that way.

3.8 This however leaves an unmet need in relation to people who may have good reasons for not wanting

items safe dropped. It will not always be possible to ask a sender to mark an item ‘do not Safe Drop’ (which

assumes,as a starting point ,that an item is expected); and the sender may in any event fail to follow such an

instruction.