on 24-03-2015 02:45 PM
Hi everyone - I received a telephone call this morning supposedly from eBay customer support. They informed me that 1 of my orders from 3 March has been returned to eBay head Office Sydney.
I have just spent the past 2 hours going through all my sales from March and the end of February, in eBay & PayPal & my webste, but can fnd no order corresponding to what they told me was on the invoice - they couldn't give me the buyers ID and wouldn't give me the address either. They then asked me if I would give them my address so they could return the supposed items to me - I said no.
I have spoken with Customer Support on the phone and they have verified that the call was from them but it came from an agent in the 'back office' and was a courtesy call only - they said that there was no Payment Summary in with the order - not true because I send one with every order that I mail out - that they can't give me the buyers address because that is an invasion on the buyers privacy but that they can ask me for my address because I am a seller.
I was going to close all of my eBay listings and my store at the end of April anyway, but because of this, I have done that already.
Good luck to all that are staying wth eBay, may you have lots and lots of sales - Sandra - downeyas 🙂
on 16-01-2021 02:30 PM
on 16-01-2021 02:39 PM
@gewens wrote:
The Contact Us option will give you a phone number to call to discuss your situation with an eBay representative.
gewens, rarely is there an option for phoning eBay due to COVID, "message us" is generally the only option nowadays.
on 21-01-2021 07:33 PM