Buyer claiming they have not received the item even though I have proof of delivery.

[luisaboutiquewarehouse]

I'm failing to understand how eBay can accept a buyers claim that they have not received an item and issue a full refund of $550 when I've supplied them with the findings/proof from an Australia Post investigate that confirmed the item was delivered.

It was an international order which seemed to be derived to a mail forwarding service, however, it has still been confirm that the item was delivered.

Can anyone help with how I can make them see sense? It seems so unfair and also a warning to others that your hard earned dollars can be taken with eBay just siding with the Buyer.

It's just not right.

[countessalmirena]

Was it delivered to the buyer’s delivery address as specified in the order?

[luisaboutiquewarehouse]

Hi, Yes it was delivered to the delivery address specified on the order. I would never send to a different address.

[luisaboutiquewarehouse]

It is such madness. I have again submitted all of links and confirmation of delivery from Aust Post  to show that the item has been delivered but because the final scan through the post office hasn't been done to show the item was delivered they are saying it hasn't been delivered. Beware, eBay will just take your money and wipe their hands. They even take their commission to add to the pain!!! This is just wrong.

I have definitive proof of delivery and they are just ignoring it.

Does anyone have any suggestions on what can be done to recover costs?

[twyngwyn]

Get a stat Dec from AP???

[luisaboutiquewarehouse]

Thanks for your response. I've gone back to Aust Post as eBay have been no help. 

A warning to all that Ebay is not a platform you want to be selling expensive items on as they can just take your money and their decision is final even if it is wrong!

[luisaboutiquewarehouse]

If anyone can provide any other suggestions, I'm willing to try.

[twyngwyn]

What country was it sent to?

[luisaboutiquewarehouse]

Hi, It was sent to USA.

[gutterpunkz05]

Was it shipped on schedule, when was tracking uploaded and what does tracking actually show.