Buyer refund requests...

saarzi
Community Member

I sell plant seeds for $1.50 a pop including postage.

 

I have a buyer today, who put in a case, saying the *seeds* (not packaging) were damaged on arrival.

 

These seeds are the size of a pin head, packed in a plastic ziplock bag and put in an envelope.  To squash the seeds or damage them, you would have to cook them, freeze them, or get your fingernail, and squish them very hard one by one.You cant even squish them between your fingers.  Theres no way they could have been damaged just by going through the post.

 

Hasnt sent photos I requested, no response. Return request was made AFTER I left positive feedback (5th one down).

 

Its $1.50, who cares. But, makes me wonder how many people buy low price items, say its damaged and hope they get a refund because the seller thinks "its $1.50, who cares".After a few items it starts to add up.

 

Do Ebay take note of how many REFUNDS a buyer requests? It seems if they get refunds without it being escalated to Ebay, it would probably slip under the radar.

 

 

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Re: Buyer refund requests...

I had a buyer send a message last week saying her item hadn't arrived yet. I asked if she would mind waiting another week to see if it arrived. That week ended today and I haven't heard back from her! No case opened, no message so I don't know if she's got it or not. I thought about sending her a message to ask, but I didn't want to give her any ideas about saying it hadn't arrived if it actually had, just to get a refund. I did ask her to let me know if it did arrive. I'm hoping no news is good news. If it doesn't get there, this will be my first INR in 620 sales!

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Re: Buyer refund requests...

Yeah we had one message us just after Xmas saying that her item she had ordered 6-weeks before that had not arrived yet. Her address was country QLD.

I asked her to validate her mailing address for me and to check at her local PO in case they were holding it.

But we have never heard any more since then.

So perhaps it either turned up or the local PO was holding it.

But I don't want to ask in case it gives her ideas.

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