Buyer wants a refund

[justkidzbiz]

Item no 122724290844
Listed as item as grey. Pictures (IMO) are clearly grey. Jacket has grey buttons. Buyer is claiming jacket is black which it is not. If it was black it would have black buttons on the front and cuffs which are grey.

So where do I stand on this?

[justkidzbiz]

Thanks Tazzie. Feels more like buyer's remorse but he's opened a SNAD dispute, so I basically have zero chance of winning this.

[springyzone]

I wouldn't say you have zero chance. My impression also is it is buyer remorse in that the buyer expected a lighter shade of grey.

But that doesn't change the fact it is still grey and if you ring ebay & ask someone to look at the button colour, you may be in luck, you'll never know unless you give it a go.

It would be interesting to know what the outcome is.

[clarry100]

Does she state in the SNAD case that the jacket is black not grey?

If so I'd say you do have a snowball's chance of winning.

But you would have to upload your listing pic onto the case first then get on the phone to ebay and ask them to look at the pic which clearly shows it as grey.

I think any half sane CSR should close this case in your favour.

[audistarelectronics]

To argue with Ebay is taking on their massive computerised system. Every scenario that can arrise has been setup to protect the buyer. The ''humans'' you get to complain to when you eventually get them on the phone, will only give you answers from their Ebay ''Bible''. I would like to know the percentage of cases that go the sellers way these days, I bet it would be in single figures at best.

You must remember, Ebay is a huge automated system where everything is done automatically, with no human intervention unless you call them, even then it is in their interest to protect the buyer because that is where their largest income is from, not little Aussie sellers. Tough, I know, but fact, and the more sellers that get done over by this one way system will only result in Aussie sellers leaving the system and more and more offshore sellers moving in, with their cheap junk.

[clarry100]

Whilst I believe that there is an element of truth in what you are saying...

I believe that in cases like this where the buyer is claiming something is black when it is clearly not by both the description and the images then you have to be persistent to get around these "bots" you talk of. Even if you get no joy from the CSR then you can politley request to speak with their supervisor. 

This is clearly a case of buyer remorse dressed up as Not As Decsribed.

[justkidzbiz]

Yes, he stated "seller says jacket is grey, it is black" and what he has done is taken a photo of the jacket in very low/poor light trying to manipulate the colour as black

[justkidzbiz]

Yes, he stated "seller says jacket is grey, it is black" and what he has done is taken a photo of the jacket in very low/poor light trying to manipulate the colour as black. 

Ive contacted the store and sent them pics asking them to provide the style number and confirm the colour as grey. 

[janeababe]

I am sorry.... but I am going to be the thorn amongst the roses here..... to me, the jacket looks black.  (sorry)

When i read *grey* , i think medium to light grey.
You possibly would have been safer to describe it as dark grey.

As we all know, the colour perspectives on our computor screens can vary from one screen to another, so it could have been possible that your buyer thought that the colour image seen on their screen was darker than they thought your description of *grey* may have been, then when receiving the item it turns out to be dark grey (or IMO, light black) then obviously, to the buyer it is not the colour they thought they were getting.

I should add..... black comes in many shades as does grey, white, green, blue etc etc..... one man's grey is another mans black.
ANNNNNNNNNNNNNNNNNNNNNNNNNDDDDDDDDDDDDDDDDDDDDD  I would also like to add that my eyesight is slightly diminished atm, due to cataracts which may/or may not affect my visual perspective of colours at the moment.... so whose to say that something similiar isnt happening with your buyer?

But to me........ your jacket is black. (light black, but black)  [I'm sorry]

And while I'm at it, since I'm already in the dog-house, what's with the statement... *I generally post within 4 days of cleared payments.*

I certainly hope two of those days are Saturday and Sunday!
Otherwise, Id be stating something along the lines of *I can only post items on a Thursday* 
I wouldnt be happy if my seller had my cleared payment for 4 days befor posting my item.  (just my opinion of course)

 

[tazzieterror]

Nope, jacket is grey. I photographed clothing and fashion for several years for web-stores and printed catalogues (i.e. junk mail!), and can guarantee you that is a grey jacket.

Colour and brightness do vary across computers and displays, but my system is properly calibrated, and those photos depict a grey jacket on my monitor. If that's the jacket the buyer received, then they received a grey jacket. People can invent all the names they want to try and misdescribe it, but that's why we have photos.

In case anyone missed it, the jacket is grey.

To summarise: grey jacket.


Grey.

[imastawka]

Jane, I had my cataracts done and I couldn't believe how light and bright the world was.

Everything just looked so white and clean.  Not dull and smoke stained.

The jacket is grey

Hope you have those cataracts done soon.