COVID-19 and shipping delays ...negative feedback?

[kustomizer99]

Got two inquiries today from buyers overseas wondering where are the items I sold them 6 weeks ago.

I tracked the numbers on AustPost and both items are still sitting in Sydney!

Obviously we're in the midst of a pandemic and this is affecting everyone. I'm concerned about getting neg feedback, however.

Anyone know if eBay is being 'understanding' about shipping delays at this time?

[kustomizer99]

If that's what they're extending it by, it would be nice to know what they're extending it from.

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@tazzieterror wrote:

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@kustomizer99 wrote:

Surely those are just the normal delivery times??

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@cezm wrote:

There's a new announcement in eBay announcements that says they have extended the maximum delivery estimate on international postage services:

2 days for courier service

10 for express services and 

15 days for standard services

but it's nowhere near the reality of the situation 

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But is that the total time they're allowing or the additional time they're extending it by?

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[plonkacolin]

3 byers  had to be refunded in the past 4 days 

aussie post are realy letting us down 

8 refunds given in the past 2 weeks because of non delivery of items 

average wait time is 3 weeks for delivery from perth to interstate 

buyers should never have to wait this long 

[kustomizer99]

The domestic delays are a bit much! The international delays are a nightmare, of course.

[tazzieterror]

Whatever pointless timeframe Aus. Post provides them with, if any.

Honestly I don't get why people expect eBay to be all over this - if the shipping and post companies can't give reliable time-frame estimates, there's no point expecting eBay to.

[kustomizer99]

They're obviously both at fault and should not be making empty promises that other people are expected to have to live up to or pay for.

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@tazzieterror wrote:
Whatever pointless timeframe Aus. Post provides them with, if any.

Honestly I don't get why people expect eBay to be all over this - if the shipping and post companies can't give reliable time-frame estimates, there's no point expecting eBay to.

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[danieh_6]

are you sending with tracking?

[cezm]

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@kustomizer99 wrote:

They're obviously both at fault and should not be making empty promises that other people are expected to have to live up to or pay for.

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@tazzieterror wrote:
Whatever pointless timeframe Aus. Post provides them with, if any.

Honestly I don't get why people expect eBay to be all over this - if the shipping and post companies can't give reliable time-frame estimates, there's no point expecting eBay to.

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AP have information re delivery times on their website

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-u...

[cezm]

AP have a 25-35 business day delivery timeframe for the US on their website

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-u...

[kustomizer99]

Yeah, and up to 60 business days to Europe. I just had a German buyer say he's giving me until mid-June for his package to arrive (I sent it 7 weeks ago).

I told him I have no control over the COVID-19 pandemic. Who knew?

[tazzieterror]

Sounds like pretty reasonable customer, TBH.