19-05-2020 03:01 PM - edited 19-05-2020 03:02 PM
Got two inquiries today from buyers overseas wondering where are the items I sold them 6 weeks ago.
I tracked the numbers on AustPost and both items are still sitting in Sydney!
Obviously we're in the midst of a pandemic and this is affecting everyone. I'm concerned about getting neg feedback, however.
Anyone know if eBay is being 'understanding' about shipping delays at this time?
on 19-05-2020 05:43 PM
If that's what they're extending it by, it would be nice to know what they're extending it from.
@tazzieterror wrote:
@kustomizer99 wrote:Surely those are just the normal delivery times??
@cezm wrote:There's a new announcement in eBay announcements that says they have extended the maximum delivery estimate on international postage services:
2 days for courier service
10 for express services and
15 days for standard services
but it's nowhere near the reality of the situation
But is that the total time they're allowing or the additional time they're extending it by?
on 19-05-2020 08:58 PM
3 byers had to be refunded in the past 4 days
aussie post are realy letting us down
8 refunds given in the past 2 weeks because of non delivery of items
average wait time is 3 weeks for delivery from perth to interstate
buyers should never have to wait this long
on 19-05-2020 09:02 PM
The domestic delays are a bit much! The international delays are a nightmare, of course.
on 19-05-2020 09:07 PM
19-05-2020 09:31 PM - edited 19-05-2020 09:32 PM
They're obviously both at fault and should not be making empty promises that other people are expected to have to live up to or pay for.
@tazzieterror wrote:
Whatever pointless timeframe Aus. Post provides them with, if any.
Honestly I don't get why people expect eBay to be all over this - if the shipping and post companies can't give reliable time-frame estimates, there's no point expecting eBay to.
on 19-05-2020 10:59 PM
on 20-05-2020 11:42 AM
@kustomizer99 wrote:They're obviously both at fault and should not be making empty promises that other people are expected to have to live up to or pay for.
@tazzieterror wrote:
Whatever pointless timeframe Aus. Post provides them with, if any.
Honestly I don't get why people expect eBay to be all over this - if the shipping and post companies can't give reliable time-frame estimates, there's no point expecting eBay to.
AP have information re delivery times on their website
on 20-05-2020 11:43 AM
AP have a 25-35 business day delivery timeframe for the US on their website
on 20-05-2020 03:01 PM
Yeah, and up to 60 business days to Europe. I just had a German buyer say he's giving me until mid-June for his package to arrive (I sent it 7 weeks ago).
I told him I have no control over the COVID-19 pandemic. Who knew?
on 21-05-2020 11:28 AM