Click and Send Down Again!

[no_tv*10]

Click and send is driving me insane this week! Wake up to post parcels and its down again. Might be time to re think how I post. So frustrating!

[cathy1971]

I just tried to log on and do my C & S.  Hoopefully they get it fixed soon as i don't like keeping my customers waiting.

It is very frustrating though.

Cathy

[7321sam]

Here we go again – another glitch in the system. No customer service, no advice from ebay.

But you can rest assured ebay will be the first to contact you if you are not posting promptly and updating your buyers.

[minimikimusic]

This is an absolute joke! Can't believe that they don't have some sort of backup system. They should make postage cheaper for a week to compensate us for having to now post things via regular parcel and having to register them! 

[thecatspjs]

grrrrrr

and .... the new version of the system has more than security flaws - that are yet to be rectified, despite click and send staff indicating that they are being "worked on" including - no automatic importing of buyer email into relevant box,  so that standard message can be easily sent when processing and no automatic importing of product code, based on last code used - both were great features of the old system  :_|

[officer8479]

It will be down for the rest of the day and possibly longer, grrrrr.

[patchoo78]

From Australia Post

Hi everyone

We really appreciate your patience during this frustrating time, and we completely understand that this has affected you and your customers today. We have just had an update on the Click & Send matter. 

Australia Post would like to reassure our Click and Send customers that their financial (payment) details are not held in the Click and Send system so these details have not been affected.

We anticipate that the site will be suspended for the remainder of the day and potentially longer as we work to rectify these data issues. We will keep customers informed as we progress.

We recognise that most customers will need to continue to send parcels during this time and ask that you visit your local Post Office, Business Centre or Business Hub where you can access our broad range of parcel services. 

We apologise for any inconvenience.

[cq_tech]

We apologise for any inconvenience...

...but not to the point of reimbursing our valued clients who are now heavily out of pocket through no fault of their own.

Nice one, AP. The higher your prices become, the more your service deteriorates. How uniquely Australian of you. 😐

[extra-keen]

Yes and it is still down!!!X-(

We should be re-imbursed our losses. Perhaps AP think we charge enough to cover this added cost, but we don't. And I for one will be fairly at a loss financially.

Very wrong of them not to offer some form of re-imbursement for lost revenue due to their issues.

[judyztreasurez]

And it is still down. Not happy!! X-(

[mad_mini_guitar_shop]

Australia Post should offer the same service at the same rates IN store when the site goes down. It's only fair.