Delivered item: Buyer claiming not delivered

[ppp3033]

Hi everyone,

i sold a girl's dress in December. Item was posted a day after payment received. Posted in an Aust post pre paid satchel with tracking. I returned from holiday early January and found the package on my doorstep with "return to sender" on it. I emailed the buyer to ask if the address was correct. She said it was and told me no cards were left to advise to pick up at PO.  I then called Aust post to enquire as to why the package was returned. With the tracking number, Aust post told me that postman had made two attempted deliveries and left cards both times. The package was hel;d at the delivery centre for two weeks before being sent back to me.

I contacted the buyer with this information. She has responded by saying that no cards were left, delivery is very unrealiable in her area and I need to get into contact with Aust Post again. She made it very clear that she will not pay anything more on this transaction

What are my options here?

I certainly don't want to pay postage again (for financial reasons as well as risk that it will be returned again).

Any ideas?

Thanks!

[foxette-in-sox]

She has responded by saying that no cards were left, delivery is very unrealiable in her area and I need to get into contact with Aust Post again. She made it very clear that she will not pay anything more on this transaction

What are my options here?

She sounds like a completely unreasonable person IMO

I'd send her a polite message stating something along the lines of goodness knows what,refund her,block her,pour myself a stiff coffee & scream lol

I just don't understand her attitude.;\

[***super_nova***]

No i do not think she sounds unreasonable; why on earth would she want to pay postage again?

What you BOTH need to do is to call the AP customer service number 1800POST.  Just because the postie marked it as carded does not mean it was. 

I have a very safe, large, locked mailbox with the brass flap over the front opening, and therefore absolutely no chance card getting blown away, and yet I had the postie in one time claiming they left card.  maybe they did, but not here 🙂

If you both complain to the customer servce, they will pull up the local delivery guys, and will organise for the parcel to be delivered for free.

[phorum_junkie*]

Either she is telling porkies or AP are, if deliveries are unreliable in her area surely common sense would dictate that if you were expecting a parcel and it hadn't arrived you would ask at the PO if it was there waiting!

Was it click and send tracking so the tracking number was automatically given to the buyer or was it a red satchel and if so did you give them the tracking number? If they did have the tracking number then there is no excuse as it would have shown as awaiting collection.

Nobody is going to win with this one unless the buyer is prepared to kick up a stink with AP and insist they allow the seller to re post at no cost to either side.

[putney32]

have you checked on the AP Site, did it say 'delivery attempted' and awaiting collection at xyz Post Office ?

[patchoo78]

I have had the same thing happen to me a couple of times.. Once, a book I ordered hadn't arrived so I contacted the seller and she asked me to wait a couple of days and if it doesn't arrive she would contact Aus Post.. Lo and behold, a day after that I got a card in my mailbox saying that it was the second card left and my book had been sitting at the PO for a week already... I didn't even get a first card

Another time was with a Registered delivery. I looked up the tracking for it at around 2pm the day I was expecting it and it said that as of 8am it was sitting at the PO awaiting collection.. No attempt had been made to deliver or a card left. For some reason it didn't even make it into the delivery van.. 

Mistakes can and do happen and quite often cards are not left or they don't make a proper attempt to deliver.. A couple of times I have received cards to find that they have put the wrong street on the card. It had the right number but the wrong street.. Then I had to argue with the man at the PO that it was actually my address that was on the package, not the one on the card.. How would I know to ask for a package with the correct address on it if it wasn't my address?

They like to claim that it gets put in the door and sometimes they blow off.. If that's the case, maybe they should walk a few extra steps and put them in the mailbox!

[msaville1]

I posted an item, Then received it back saying it was underliverable.

Apparently I didn't specify a unit number, even though it was a house.

Went down to the post office and showed them the package and they resent it for free.

[kustomizer99]

The posties very often forget/don't bother to leave card notifications, which leads buyers to think they been ripped off by a seller.

Good luck with this case, hard to tell if it's the PO or buyer who is being suss.

[putney32]

The posties very often forget/don't bother to leave card notifications, which leads buyers to think they been ripped off by a seller.

Good luck with this case, hard to tell if it's the PO or buyer who is being suss.

not hard to tell if you check the aust post tracking website, it should show the progression of the parcel from lodgement over the counter to onboard with driver, delivery attempted, awaiting collection at PO etc. with dates and times.

[kustomizer99]

'not hard to tell if you check the aust post tracking website'

Well, it doesn't show if the postie left a card of not, which is where the problem often is.