on โ16-06-2018 08:16 AM
My question as a seller is that I currently have my postage separate.
I do not included postage in the cost of the item.
If a buyer who has an ebay plus subscription gets free postage who pays for the postage cost to the seller.
Does ebay pay the postage cost to the seller and if so how do they pay it.
i.e. If ebay covers the difference on postage cost for the seller does the seller get the money at time of sale or is it taken off their fees.
โ26-06-2018 06:25 PM - edited โ26-06-2018 06:26 PM
on โ27-06-2018 08:14 AM
Davewil, that is completely logical... and if sellers were thinking with pure intellect rather than intellect and emotion, it would be realised more readily. Yet even when it's explained, it is hard for a seller in that position (sold item, buyer makes claim - probably false - and eBay forces a refund) to feel that they've only lost the item and the applicable fees.
I suppose it's because once one gets money into one's hands, the inner "mine, mine!" kicks in, so when that money is taken away, there is a cruel sense of loss.
on โ27-06-2018 10:21 AM
They lost the item and some fees AND POSTAGE. Oh, and some time.
on โ27-06-2018 10:24 AM
Yes, apologies! I should have mentioned postage.
I also don't minimise the loss of time and the expenditure of frustration, but it's hard to put a quantifiable value on that.
on โ20-09-2018 09:20 AM
I had a $399 credit card chargback. They said it was an unauthorised charge. I dealt with paypal directly, and did not rely on the online process alone. I called them three times and emailed them proof of receipt from Australia Post, then called them up to find the email and attach it to the file. I got the hold removed. I have found, that if you call them you are more llikely to have the results in your favour. As a seller, you also have paypal protection.
on โ25-09-2019 11:33 PM
on โ22-10-2019 12:31 PM
I am not an Ebay Plus Member and will never be. The only benficiary of Ebay Plus is the subscription that Ebay get every year for nothing.
I find I am buying and selling less and less these days, a site that used to be a bit of fun has turned bad with no customer service.
I posted a pair of new without label shoes and they did not show up in the search list. I contacted Ebay twice about this and they said there were showing on their list Hmm!
I wonder if it is because I am not a Plus Member.
on โ22-10-2019 01:21 PM
As a seller you have no say in the matter. The Plus is added to your listings by ebay if they decide the listing qualifies.
Only the buyer can decide if they want to be a member and pay for the privilege.
on โ08-12-2019 07:29 AM
I've had the same problem, I charge postage but have qualified to be an ebay plus member. So some of my sales from those listing don't include the postage cost which I have to cough up so there goes my profit. I've contacted them twice and been assured that ebay will refund my postage but one month later still no refund. Had anyone received a refund from ebay in this situation?
โ08-12-2019 08:35 AM - edited โ08-12-2019 08:39 AM
It is my understanding that the seller does not lose money if the buyer uses ebay plus - if you item is offered as free postage in the first place, it makes no difference to the amount you receive
Someone else may know more.
Also, ebay only should put ebay plus on items that have free postage and 30 days returns. So I never offer free postage or returns
eBay Plus Criteria*
As a seller:
For your listings:
Postage and returns: