Ebay Repeated Restrictions on Account - GLITCH?! No support whatsoever

[pneumaspace]

Hi, just sharing in case anyone has experienced this but my account was restricted a few weeks ago due to owning a payment apparently. I Initially received a message from ebay saying that I had own money to them but ignored as I have had auto payouts for 5 years now.

- 3 days later account was restricted. Checked to see if I could make a manual payment and turns out I owe $0, so can't make any payments whatsoever. eBay chat member said it was an error and restriction was lifted.

- 2 days later account get's restricted again. eBay chat member says i owe 27cents. I pay them through a link and restriction is lifted. Was told that it would not happen again now.

- 2 days later restriction again. This time all listings are removed also, (countless hours of work, money, and years for listing history gone). Chatted with same person and explained the situation but they told me as long as I owe money, I'll keep getting suspended after 30 days (This annoyed me a lot because she had told me the other day that it was fine and it wouldn't happen again). After that she said i need to wait and see what happens.


- Called customer service and they gladly helped me sort this out. Turns out I was owning a payment from 5 years ago of 67cents that hadn't gone through the system. Send them 1 dollar this time to make sure it was covered and account was put back to running. They also mentioned that listings were on database and could be relisted.  Next day I tried to re-list but button wouldn't work (listings were not found).

- Called again 3 days later and they said they would sort it out > Account reinstated again. 

- Again, 2 days later restricted and so forth. This is going on for around a month now, close to 7-8 times. No money owed whatsoever. All automatic payments (3 in fact) running as always. Tried removing them and re-adding them again. Nothing.

Asked whether they have another department that can help but was told that this time would be the last. Ebay simply does not give a damn about you. Just the robot-like responses as always from them. Unsure on what to do now.

Any chance someone went trough the same and was able to solve it?

Appreciated for reading up to here! Nik

[pneumaspace]

Just once 😅

Might be impacted by a glitch which happened to ebay on the 16th of June with Payouts, apparently many stores could not receive payments then. That's when the problem started with my store likewise.

Was told to wait a little as I have pushed through a new bank option on the account. We'll see how it goes.

[*sons_and_daughters*]

Like Gutterpunk, I'm all out of ideas too. I do know that it's getting beyond ridiculous for you. If you only had low feedback I'd suggest creating a new account, but over 7,000, you don't want to lose that by any means. 

Please keep us updated, because I believe a lot of people are very interested in how this pans out, even if they don't comment. I know I am. 

[gutterpunkz05]

The only thing I am a bit confused about, is what account you are depositing money into, as I can not see why you would have a positive balance under your managed payments and what purpose adding any extra funds to managed payments would serve, as any positive balance would be auto paid  at next scheduled  payout.

Just wondering if the debt is to the managed payments entity, possible refund to buyer/s  with insufficient funds in your nominated account

Other than that I am all out of ideas.  

[eol-products]

I think I read 5 year old debt.

[gutterpunkz05]

But that 67c  has apparently now been paid, yet the restrictions keep being implemented.

[eol-products]

Maybe the age of the debt is causing issues.

[gutterpunkz05]

The OP is showing  NARU  again.

Will be interesting to see if he is resurrected  again.  Not many come back once

[pneumaspace]

So just to update you on this:

- Called eBay support again soon after and was told that it has been passed onto dedicated team (under resolve@ebay.com) which is the team I tried reaching out last week where email was inactive.

They'll get this fixed for us and reinstate account but It's unknown as to when this will happen.

- Account got reinstated again yesterday. Not sure if it was the standard or dedicated team who did that but have replied over there and waiting for their reply.

[pneumaspace]

I'm taking it slow with listings right now because the work goes to waste as soon as suspension kicks in and store subscription fees are adding up to costs (plan terminated each time account get's suspended). Will be asking for credits on that though.

[gutterpunkz05]

Great to see you resurrected again, you have reached  Legend status, One more miracle  and you go straight to the top of the tree.

Yes, I can understand taking the listings slowly.   Have you been able to access any of the deleted listings, or having to start each one from scratch.

All the best.