Ebay and Paypal return case opened

[11dustyattic]

So I had reservations (to put it mildly) about a buyer who bought a projector from me. After expressing my concerns to them, they assured me, well not really but told me it would be fine blah. Gut instinct still saw red flags, but I decided to post. Within an hour of receiving it, sent two messages and opened a case, in quick succession, by the time I saw it, the case was open. Attached a picture of a projector image on the wall with lines running through it, along with contradictory statements about how it could have been Australia Post who caused the damage. Could I put in a claim with them for compensation? Said it worked better when he pressed down on the top of the projector. Gasp! This was mint condition, working perfectly, like new. Anyway, I have a few theories about his intent but too early to know for sure. In short, I requested photos of the projector itself (after he sent through copies of text messages to his family?), I had spoken to Australia Post and they confirmed what I already knew. My packaging was perfect, securely boxed, and handled well by them, delivery driver took a picture, but they said if he thought damaged had been caused, to return it in the packaging to them for damage assessment. He refused to do that and never sent anymore photos even though I requested them 3 times.

Meanwhile, unbeknown to me, he had also opened a paypal case. I didn't think they were allowed to do that so I called paypal who told me not to worry, to not do anything on Ebay, when it escalated they (ebay) would rule in my favour when they saw their was a paypal case open. Well guess what, that didn't happen! Case closed in the buyer's favour today, buyer told to return the item and as soon as tracking shows it delivered, they will refund. 

Nothing I can do now until it arrives, have a chance to assess it, if indeed it is the same projector. Given the mint condition of it when it left here, I'm very nervous about losing my money and a saleable item 

I contacted the ACCC today, paypal told me they out rank Ebay but that's a joke. Nobody out ranks the company that rules the world

[designers*n*more]

Keep us updated Dusty! Fingers crossed for you 🙂

[11dustyattic]

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@tazzieterror wrote:
Ah yes - I see it, it's enough to make out.

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Haha yeah just kind of reading between the lines 😉

[11dustyattic]

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@tazzieterror wrote:
Did you by chance record the the serial number of the projector you sold prior to sending it?

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Yes 👍

[11dustyattic]

Yes I have the serial number. All good there. I'll have to wait and see now. The world has bigger problems of course so I don't want to be a drama queen.

I haven't been able to check for replies here all day so sorry for the delay responding. I appreciate the help/support offered

[11dustyattic]

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@designers*n*more wrote:

Keep us updated Dusty! Fingers crossed for you 🙂

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Thank you I will

[*tippy*toes*]

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@11dustyattic wrote:

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@tazzieterror wrote:
Did you by chance record the the serial number of the projector you sold prior to sending it?

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Yes 👍

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That's good because I was immediately thinking an attemted switcheroo. There is a chance they may return the item you sold. There is a chance they may send you their item that may be completely unusable. There's a chance they could send you back a scarf, or junk mail. As long as they can provide a tracking number that says delivered, eBay don't care what is in the box.

As far as they are concerned, the buyer sent the item back. Some have gone so far as to open the package in the presence of the police. If it's an expensive item, then that is something to consider.

Make sure you save every bit of correspondence, including screenshots of the dispute. 

I hope this works out for you.

[11dustyattic]

They've provided a tracking number which is supposed to be Australia Post but it's a weird tracking number and not showing on their system. I have a really bad feeling about this

[padi*0409]

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@11dustyattic wrote:

They've provided a tracking number which is supposed to be Australia Post but it's a weird tracking number and not showing on their system. I have a really bad feeling about this

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When you next go into your local Post Office get them to look it up on their system, since they can get more details about the tracking than you can off their website.

At the end of the day dusty, if the buyer can't show delivery to you then they shouldn't get a refund. In the meantime if the tracking number is fake let eBay know what is happening - maybe through "live chat" so you get a transcript of what was said by them. 

[tazzieterror]

Do you know it's definitely meant to be an AP tracking number? When I've had to return items, eBay's system defaults to trying to provide me a Parcelpoint shipping label.

[11dustyattic]

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@tazzieterror wrote:
Do you know it's definitely meant to be an AP tracking number? When I've had to return items, eBay's system defaults to trying to provide me a Parcelpoint shipping label.

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Well it says Australia Post (in case details near the tracking number given). The number is 33yu003273301000650802

Is that a number format you've seen before? No evidence of it being lodged over the counter which makes me more suspicious. I'll call Australia Post tomorrow. Unless they've used another carrier or a courier but my address is a PO box so that's not likely