Ebay's Feedback System

[pandoras_prints]

Do you think Ebay will ever restore the feedback system to how it use to be 'FAIR'. ?

Sellers not be allowed to leave a negative feedback for a buyer is as every seller know's completely unfair.

Both buyers and sellers should have the same rights, to leave feedback on their transaction. If a seller has had a bad experience with a non- paying buyer or one of 1000 others reason's why can't this be reflected on the buyers feedback?

If I could see that a buyer has many neg's I would block them from my store.

Shouldn't a seller have that option?

[jameshouseofstyle]

Hello rabbit,

Do you really think the buyer has to be rewarded with a f/back as soon as they pay? Just because they pay?

So far in the transaction they have done nothing except pay which is what they have to do anyway.

That doesn't count towards how pleasant they turn out to be on the end, and how the seller finds them as a customer.

And if the seller did the same, post the item, leave f/back and say - I have fulfilled the obligation to post, my job's done, end of transaction - that wouldn't do either as the transaction could be just begining!

That was the easiest part by both parties, but if something goes wrong afterwards seller is still working hard to help or sort it out.

And just imagine if the buyer turns out to be a living nightmare, usually for nothing or a most trivial reason - also vindictive, obtuse, isn't right in just about anything - but - he's dangling this negative f/back over sellers face!

Wouldn't feel like a right Royal Ass to have left a glowing f/back for someone like that.

Transaction is never over until is over - buyer is happy, they have received their goods - they may or may not leave a f/back (who cares - they do if they feel like it) - and then, and only then they get their f/back.

If f/back is meant to represent our opinions about transactions, payment alone isn't grounds for leaving it.

Cheers, January.

[rabbitearbandicoot]

I didn't say that the buyer's involvement was completed - I said that the buyers OBLIGATION in the transaction was complete once the payment was made and cleared.

From that point on, it is the seller's obligation to:

1. leave feedback for the buyer to reflect that payment has been made and cleared..

2. send the item to the buyer by a recognised means - NOTE I did not say that the seller is responsible for Australia Post - once the seller despatches the item by a regognised means - the seller's obligation ceases - UNLESS there is a problem with the item when it arrives at the buyer - like wrong colour, wrong item etc etc.

If you go into a shop and buy an item- you, as a buyer have an obligation to pay for that item. Once you have paid your obligation ceases. It is then the shop's obligation to eg wrap the item or whatever is the requirement. Once the seller leaves the shop, happy with his item the deal is complete - UNLESS anything happens to the part regarding warranty etc.

james: the outcome of the sale ie whether the buyer turns out to be a total wad or not has nothing to do with the transaction. The buyer has PAID. If the buyer decides to play games about the item, the seller STILL has recourse in that he can respond to the feedback left by the buyer, block the buyer, etc .

[*bad*angel*]

It would be a simple matter for eBay programmers to automatically leave feedback for the buyer when the payment is made and cleared

Why would anyone endorse that option? Since when is the buyers obligation completed just because they have paid?

[koalablue12]

...........and at this point probably best to 'agree to disagree' - sellers / buyers, we are all going to have conflicting idea's of whose responsibility is what. I just do what works for me, suggest every on else does the same, too easy 😉

[*bad*angel*]

Works for me too Koala, I've been preaching exactly that for many many years.

[freightcar2009]

...........and at this point probably best to 'agree to disagree' - sellers / buyers, we are all going to have conflicting idea's of whose responsibility is what. I just do what works for me, suggest every on else does the same, too easy 😉

koalablue12 wrote:

...........and at this point probably best to 'agree to disagree' - sellers / buyers, we are all going to have conflicting idea's of whose responsibility is what. I just do what works for me, suggest every on else does the same, too easy

That was very diplomatic of you Koala..... I see you’re not is a stirring mood tonight?

[davewil1964]

Rabbit, given that feedback is voluntary and buyers' feedback is a count of how many things they bought that they got feedback for, where is there any OBLIGATION for the seller to leave feedback, much less as soon as payment is received.

Btw, I do leave feedback as soon as I post, but that is a CHOICE I have made, for my own reasons. And I still average about 70% feedback received, just like most other sellers.

[jameshouseofstyle]

Rabbit, we can all mark buyers payment with paid, they can see that - it's like a receipt if you like - but f/back is something else,

it's not a receipt for the payment.

In our case (all sellers are different I guess) it's much more important how these people behave towards any of us, it's an old saying if you deal with people in a "store" situation,

you'll not remember what they bought, how much they paid for it - but you'll remember for a very long time if they were nice.

Same as service provided by sellers: Buyers will also not remember what they bought, how much did it cost them, not even when they bought it - by they will remember the service.

It works both ways, but f/back is definitelly not a receipt for payment.

I know exactly what you mean though, as it is now (the f/back) is not perfect - and maybe it never will be as too many variables are left to individual opinions more than the facts, same as with DSR's.

Cheers, January

[koalablue12]

freight -

That was very diplomatic of you Koala..... I see you’re not is a stirring mood tonight?

give me time, (bluddy cat keeps trying to calm me down!)

[tonalidesigns]

I don't want to see a returne to the "bad old days" where feedback was a game of mutual deterance for many buyers and sellers!

However, as a seller I would really like to be able to access some sort of history of a buyer BUT ONLY ONCE THEY HAVE PURCHASED..

As an example, most of our items don't warrant the extra cost of tracking, but identifying the fact that the buyer has a whole lot of INR issues would tell me to pay the extra for tracking (I might add this might not reflect a buyer's dishonesty - they may live in a block of flats or a street where letter box theft is an issue). As I am the person (as the seller) who ends up bearing the cost throught both forced refunds and potential adverse feedback this would help me manage the risks.

Similarly, if a buyer raises a dispute about item damaged I can't tell whether this is part of a pattern (ie claim its broken and give me a refund or free replacement ... or else). It's not the refund issue that is a problem - negs and low stars can be very expensive to a seller, yet there is no accountability for the (very small number of) buyers who exploit this.