After 6 messaged from eBay I was finally able to get them to understand the situation and actually look into it.
From my end it looked like the buyer was refunded
The email from eBay told me it was cancelled (that I had cancelled an order)
This is what I have just received from eBay:
Hi Donna,
Thanks for getting back to us regarding your transaction with buyer xxxxxx. I'm more than happy to investigate this concern and clarify the matter.
I read your communication with the buyer and I can confirm that the buyer asked first if he can pick up the item and if not, to cancel the sale. You've responded that you cancelled the sale since pick up is not an option and then the buyer informed you that he paid and will continue the sale.
Since the cancellation request was left open and was not closed after 10 days, due to the new cancellation workflow, the cancellation request was closed by the system. I can confirm that we've credited you the final value fee for this sale.
However, I checked the Paypal transaction for this sale and there's no refund given to the buyer and no amount was taken on your Paypal account for this sale. You can verify this by checking your paypal account. Here's the Paypal transaction ID for this sale that we can see, xxxxxx. There's no refund sent or the payment was not reversed
For us to look further into this concern, can you provide to us the refund Paypal transaction ID that you can see on your end.
Thank you for choosing eBay and always keep safe.
Kind regards,
@joethenuts wrote:did you apoligise ala buyer and co, yet
I've had a handful of happy customers over the years.
@joethenuts wrote:whose talking to you , cig man
the op said the buyer scamed him , and also said the buyer was refunded
No I did not, I clearly explained that I have no idea whether the buyer was honest or dishonest.
The only mistake I have made is not being able to guess the eBay jargon, or their messages, it took 6 attempts for them to explain and it is clearly not good enough.
To receive an email from eBay telling me I had cancelled an order when the buyer had paid and received the items is an absolute flaw in their processes. To then remove the payment in my sold view and checkout view is an absolute flaw, To be told checkout is incomplete when it is complete is another flaw.
The buyer said they were flying on the Sunday and asked me to cancel on the Friday if pick up were not an option, then made payment. Were they flying on the Sunday? I guess we will never know, they did get their parcel though.
@joethenuts wrote:thats fair enough you can blame ebay , but thats got nothing to do with the poor buyer.lets hope they dont ever read the post.
If the buyer was to read it they would know that I never accused them of wrong doing.
