Feedback system is a joke for sellers

[trevest2]

Hi Trev here,I recently sold a galaxy S3 i9300T in for parts and not working,the screen was cracked,but all other functions still worked,I mentioned in the listing that the phone would not be posted till the funds cleared into my bank account from pay pal approximately 3 days,the guy bought the phone and i replied,i will post as soon as the money was cleared to my bank,He replied rudely and said no that's not good enough,you got the money you should post it,i said cant you read the item description,any way over the week end passed and i posted it on 7/05/2013 and i marked it as posted on the 8/05/2013,it took 2-5 business days to get from me to him,on the 4th day,there is a pay pal depute waiting for me,pay pal froze my money,any way i sent the tracking details to pay pal his item was delivered in time and he lost the depute,i got my money back,so he got smart and left me bad feedback,my first bad feedback in years,what gives him the rite to do this.the item was delivered on time and it was as described,I contacted ebay about this and got a message back saying they cannot remove it,ITS JUST NOT FAIR.

[trevest2]

The buyer should read the listing and if he/she does not agree with the terms than they should not buy or bid,i wouldn't,they were the terms and my feed back was very good,so i was not trusted,than feedback don't mean a thing,Don't take this the wrong way its just my opinion,cheers. 

[shypansy]

As far as I am aware the PO accepts paypal now, so it is not acceptable to say you don't have the money to post until the funds are in your bank account.

You can pay online with Paypal for Click & Send Lyndal,  I don`t think that applies to over the counter transactions, may be I am wrong, would be great if you could.

[lyndal1838]

You may be right shypansy.  All the more reason for the OP to register for Click and Send....slightly cheaper postage, paypal protection and able to use paypal to pay.

[trevest2]

Hi isn't click and send only for small businesses,not for low volume sellers.

[extra-keen]

Anyone selling on ebay or anywhere else for that matter, can register for click and send. It doesn't matter whether you are a low volume seller or not.

And by the way, for small satchel parcels less than 500 grams, click and send is not cheaper. The cheapest for under 500g is over the counter (your own packaging) - $6.95 with tracking - click and send $7.20 for the same service.

Op, Do phone ebay, it doesn't hurt to try since you did at least say in your listing you would send after payment cleared to your bank account. However I tend to agree with what has been said above.

Good luck!

[colic2bullsgirlore]

the buyer agreed to and then disregarded the sellers "term and condition" of the sale... they could have moved on to another listing that did not have that term and condition but chose not to

.... you need to communicate this to ebay..... firmly .. do not take NO for an answer.

Best quoting from their own policies

A quote from your OP

,"He replied rudely and said no that's not good enough, you got the money you should post it"

you need to make it clear it was an original term of the auction not to post until payment had cleared to your bank account by sending ebay copies of the term in your item decription and the buyers emails stating it was not good enough dated after the sale.

The time for the buyer to email and query was before they committed to the purchase of the item as per the contract of sale

Good luck.. I dont hold much hope... but

... there is not much more the buyer can do to you they have already negged. I would block their username on your special list.

I agree with the others in that you are much better stating a 5 or 7 day handling time with no reason why.....

[colic2bullsgirlore]

Be firm and start by laying these two little gems on them and the buyers post sale rude email that your terms and conditions re handling time were not good enough

http://pages.ebay.com.au/help/buy/safe-trading.html#bidding

Before bidding or buying

Before you bid or buy, make sure you’re comfortable with the listing and the seller. Your bid or use of Buy It Now is a commitment to purchase the item. 

Evaluate the listing

• 
  
  
  

  Review the postage terms, refund and return policy, and other terms and conditions

  
  
  
  


• 
  
  
  

  Make sure that you’re eligible to bid on or buy the item.

  
  
  

  http://pages.ebay.com.au/help/policies/buyer-rules-overview.html

  
  
  

  Buyers cannot

  
  
  

  Bid on or buy an item when they do not meet the seller’s terms as outlined in the item listing, or bid or buy with the intention of disrupting a listing. This is known as unwelcome and malicious buying.

  
  
  
  
  
  

[foxette-in-sox]

Has anyone checked that buyers feedback left for others ?

Awful lot of missing items :O:O:O:O

[***super_nova***]

I mentioned in the listing that the phone would not be posted till the funds cleared into my bank account from pay pal

There is absolutely no reason why anybody should wait until payment clears into their bank.  The only thing it will achieve is to annoy the buyer.  If the buyer claims INR or SNAD having no money in your PP account will not help, PP will get it back one way or another.  I generally stay away from such sellers, because it only shows their lack of understanding how PP works and/or it means they are expecting trouble with transaction = like knowing they left out something important from the description.

The PP notice of payment says "you have received $X from.....   and you can now post your item" ; the money is yours and you have no moral right holding onto the item.

Of-course, some people are unable to post every day, but that is another matter; saying can only post Friday because...........  is a different to saying I will hold onto your money and item for several days for absolutely no good reason at all.

[viewmont1071]

There is absolutely no reason why anybody should wait until payment clears into their bank.

Yes there is the reason being the  sellers terms and conditions of the sale.. If the buyer does not agree the they should not bid. If a buyer purchases the item and then comlains about a condition of the sale then they have

Bid on or bought an item when they do not meet the seller’s terms as outlined in the item listing,

or

bid or bought with the intention of disrupting a listing. This is known as unwelcome and malicious buying.

Which is what they did and can be proved by the buyers post sales demands that were in contradiction to the sellers terms and conditions

I would even suggest if the seller fails to go the defamation route and have the feedback removed especially if the buyer threatened negative feedback becasue the seller would not capitulate