HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

Hi Everyone,

 

I am very concerned at how poorly my ebay sales are performing ... I must be doing something wrong!

 

My Customers are largely happy and I have 100% Feedback (680 Positives).

 

I principally sell top of the range branded stationery products and my total stock of about 1650 listings that I offer on ebay is worth about $400K at usual retail prices.

 

Mainly I match Office Works pricing, and I am currently offering 50% off that "usual retail price", with the support of my suppliers for a few months.

 

For past retail experience, this level of stock at usual retail prices would result in sales of about $5K per day, but at 1/2 price those sales would more than double.

 

On ebay I am only selling a fraction of that ... like 2 to 3% of the above typical retail store sales. 

 

I am terrified as to what my sales will drop to when my suppliers promotional support pakages end and my prices have to go closer to usual retail prices. Given that my overheads are kept to an absolute minimum, I will still be able to disount my Office Works based pricing by say 20% but it seems to me that ebayers expect a lot cheaper than that and I will need to increase my sales at least 5 fold over what they are at 50% off !

 

My listings are NOT split in product groupings and that might have a bearing, but most of my customers inform me that they know what they are looking for and just type it into the ebay search engine anyway ... I do have multiple item sales so that seems to not be too much of an issue and it would take days to spilt everything into separate product categories.

 

Your similar experiences and any suggestions would be sincerely appreciated. 

 

Thank you.

 

 

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

Thank you all for your considerable input ... I am going to revisit my listings with a fresh point of view.

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

While following up on some suggestions, in partiular, that most of my listings dont show their Brands and come up as "Unspecified", I opened my "View Items for Sale" and then cliked on "see all" next to "Brands" and I find that 1,602 of my listings are showing as "Unspecified". When I then "tick" and "Apply" the "Unspeified" I find that my listings about 1/2 way down the listing DO show the Brand but thye ebay search engine seems to have missed them?

 

Any ideas of what's happening here?

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY


@englishrosegardens wrote:
* Finding a product line that allows for very high profit margins. This is difficult to achieve with a generic product where you are competing with many other sellers. So niche marketing
_______

I agree with everything you've said except for perhaps one thing. If you have a product that you get a lot of repeat sales of, and that take very little time to pack, low profit margins can work. The big booksellers would work on low profit margins because they work on volume - but it only takes seconds to grab a book and put it in an envelope, whereas some items might take ten minutes to half an hour to pack.

I Know what you are saying and probably half agree. I have a few regular selling items that I just pack in a hard mailer, address and post off. I have them proffesionally made up for a cost of $2.50 and sell them for $15.00.  Ebay and Paypal take 16.5% of this leaving me with around $10.00 profit per item sold. This is OK but I am still better off buying something for $5-$10 and selling it for $40.00.

 

When you work out profit per hour you have to include a lot more than the time it takes to put something in an envelope and address it. If the buyer buys multiple items, pays and then requests combined postage, you have to go into paypal, find the payment if the transaction link is not working, do a partial refund and then message them to let them know, you have done the right thing and refunded. Usually 10 minutes by the time you muck around weighing things for postage cost etc. There are all of the questions to answer. "Does this item suit my particular model."  ( stuffed if I know, but I have to research and find out ). "How much is postage to Arabia and what are the different postage options" . "do you have this in red". You get the picture.

 

You also have to include the time spent sourcing stock. In the case of the items I have proffesionally made I need to drop of blanks with the manufacturer and then drive back to pick them up. There goes an hour. With other stock, I buy it by the pallet load. I have to source it, often interstate, arrange transport ( many phone calls later ) and because I am based in the country, drive to the city to pick it up from the transport depot. There goes 1.5 - 2 days.

 

Include accounting and tax lodgements, non payer claims, storage and stock control, stocktakes and listing revisions, sourcing packing materials, blocking idiot buyers, assisting new ebay members who dont know basic procedure, recording and following up on tracking numbers , sorting disputes in the resolution centre, taking photos and listing new items, deleting and disposing of non selling listings and revising stock control systems and accounts to allow for the stock loss etc. etc. etc and there is a lot more to $$$$$$ per hour than putting an item in an envelope and addressing it.

 

 

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

Yikes, who would be a full time ebay seller?

 

Sourcing stock is a lot easier for a B & M store selling one type of item....in our case a photography store (or 3).

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

Yikes, who would be a full time ebay seller?

 

 

... YIKES!!!, I AM A FULL TIME EBAY SELLER!!!, EARNING $2-$4 P.H. AFTER PAYING FOR MY STOCK AND EXPENSES, DEPENDING ON WHETHER I AM "LUCKY"!

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

I have to ask.....how much research did you do before going full time on ebay?

Did you have an ebay presence while you had your retail shop to test the ebay waters so to speak?

 

I have to agree with the sellers who have offered you so much advice....you need to do a lot of work if you want to have a chance here.

But I can tell you that comparing yourself to Officeworks is doing you no favours in my book.

Just as one example....I regularly buy a well known brand of permanent ink marker pens.   In Officeworks they are around $52 a box.

On ebay I was able to get them from Germany for $23 a couple of years ago.  The next time I needed to buy them I bought from a  seller in Queensland for around $25.

If you are modelling your prices on Officeworks then you have no chance of being competitive.

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY


@lyndal1838 wrote:

Yikes, who would be a full time ebay seller?

 

Sourcing stock is a lot easier for a B & M store selling one type of item....in our case a photography store (or 3).


Most of the items I sell are used or obsolete. You can waste an awful lot of time finding and buying them one at a time. It might be fun, but it is not efficient use of time and results in poor $$$ returns per hour. I suspect this is where a lot of ebayers lose time and money and find they can not make ebay pay.

 

I have built links with major B & M businesses in my selling field, mainly through word of mouth. They contact me when they have obsolete or surplus stock. I sometimes buy out complete lines of obsolete stock from these businesses. The sellers send me photos and details and I give them a price sight unseen. They pack them on pallets and send them to me.

 

For particularly large lines or high value stock, I travel interstate to inspect the stock and negotiate a price. Often a two or three day trip, with associated travel and acommodation costs. This all has to be factored into $$$ per hour, profit margins.

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

chameleon, I'm the same as digi and have a note to say my combined rates only apply if they wait for an invoice, so when I refund any overpaid postage I deduct 10% from it and then just put a note that says "Postage refund". I have a postage table on my store page that spells out exactly what postage will cost for different amounts/items and I also explain there that I can't refund all of an overpayment.  There's no way I'm going to send messages explaining what I've deducted, especially as most times it's only 25c.  If they make two separate payments I deduct an extra 30c and I don't bother explaining that either, except very occasionally.

 

I totally agree that the actual sale only accounts for a fraction of the time involved in selling on ebay.  What I really resent is the time I waste fixing up after ebay every time they make a useless change.  Last November they merged several categories and I got no sales for a while until I realised what had happened, and I had to go through and edit the item specifics in every listing.  They added a few more item specifics last month and my sales slowed down again, and I didn't know about the changes until I went to do a brand new listing.  The old sub-categories worked perfectly but now buyers can't find anything!

 

I think what the OP sells could be fairly efficient time-wise because even though it takes a bit of time to pack things, the same things would sell over and over again, and it'd be easier to restock than it is for those of us who are looking for different items all the time.  The listings would be fairly permanent so there's time savings there, and re-ordering would be relatively easy if you're just ordering the same item one already stocks.  I have to look through heaps of new stuff because I need to be different to my competition.

 

I may not make wages but I work with a product I love, and I have a fantastic boss, so that's got to be worth something.  My sales here are my only income but I'm working on my own website and will hopefully make a bit extra there.

 

Lyndall, I totally agree with your comment about Officeworks prices.  It depends what you buy, of course, but I can usually find someone cheaper.

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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

digi, further to my comment about bigger stores being allowed to put their contact details in their listings, I found this:

Business sellers can display contact details and terms and conditions in all of their listings.

It was on this page: http://pages.ebay.com.au/help/account/how-to-register-business.html

It might not be a good idea for all sellers because private buyers can waste a LOT of time, but just putting a website would be helpful.
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Re: HOW DO I GET A VIABLE LEVEL OF SALES ON EBAY

It might not be a good idea for all sellers because private buyers can waste a LOT of time, but just putting a website would be helpful.

 

Business sellers can display contact details but adding their website details to a listing is a big No No on ebay.

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