How do I get eBay to start dispute after 4 days?

[judyfidella]

I have had no joy at all in finding out how to get eBay to start a dispute when item is unpaid- I know I can do it manually, but I would rather set and forget.

So far, I have had no unpaid item issues, but i want to be prepared.

Thanks in advance!

[foxette-in-sox]

Automatic unpaid item assistant

here's the link

http://pages.ebay.com.au/help/sell/unpaid-item-assistant.html

[judyfidella]

Thank you foxy, all done!

[lyndal1838]

Judy, take it from a buyer who has been subject to these automatic disputes....your buyers will not be happy if they are waiting for further auctions to finish.

Automatic disputes may be OK for very high volume sellers where it is easy to lose track of who has paid, but all it will do for low turnover sellers is lose them a potential return customer.

When the auto disputes were first implemented I was buying large numbers of relatively cheap items from the USA where the seller was encouraging buyers to combine postage for items finishing within 10 days.  I was a bit annoyed when the first dispute was opened and contacted the seller to remind her that I had notified her that I was bidding over the next 10 days.

Her reply was that she was sorry but it was automatic and just ignore it.  I did ignore it but continued to get disputes opened every time the 4 days came up on a new item.

I finalised my purchases (well over $200) and never returned to that seller again, although I would like to as she has some great items.

[judyfidella]

Thanks Lyndal- I have set it to allow 8 days to cover buyers who bid on multiples, though I have had very few of them!

Mind you, it would help if people did tell the seller they were watching other items! but I agree with you, the last thing I want to do is discourage multiple purchases!:-x

[crypsynight]

Judy, the auto Unpaid Item Dispute won't work for you ad you have Bank Account as a payment option (as it has no way of knowing if they put money in your account or not).

[shepherdsrule]

Judy, the auto Unpaid Item Dispute won't work for you ad you have Bank Account as a payment option (as it has no way of knowing if they put money in your account or not).

A very valid and useful point. I was burnt this way, and since then I much prefer to keep a manual control over things. I auto set to close at 4 days, but I open the initial dispute manually.

Some times there are valid reasons for a buyer to wait a little while and when it all boils down to it, a prospective sale these days can be worth a little comunication

[*new2vintage]

I've set it and now it doesn't work so don't rely on it and check to make sure it works when it should.

[crypsynight]

deja - it wont work as you accept bank deposit.

And unless something has changed since they first introduced it, it wont even tell you that it wont work.

I prefer to do mine manually anyway. Keeps me more in tune with what's going on. 🙂

[*new2vintage]

Thanks for that - at least I know I can't depend on it to open cases.