on 13-05-2014 05:05 PM
As it stands I am averaging 3 a week over around 80 PB2's sent per week. A few months back I sent 16 PB's out, gave them direct to the local PO to send and none of them got to the customers! I went in and questioned them to only be met with a blank face and a care factor of less than zero. $400 just went down the drain...
As a big majority of my items I sell are very small and light weight I send them in a PB2 and slap a prepaid $1.20 sticker on it. If I register the item I would have to put that extra charge on the item and then it would make my item price above the competition and I wouldn't sell anything. So I'm kinda stuck.
So what do you guys do for sending small items that you litterally can't register because of competition pricing?
Also another question. How tough are you on your customers if AP lose a C & S parcel? The item is worth more than the standard insurance ( even though you state they can pay the extra in your listings T & C's) Do you help the customer out and send another item or tell them tough tittes, buy another.
I am very soft here and will usually send out another item and just try to claim back what I can from AP. I know its not doing my end figures any good but I do it to avoid upsetting the customer and get negative feedback.
Cheers.
on 20-10-2020 09:26 PM
I'm still trying to figure out what PB2 is. Is the buyer selling PB2 peanut butter protein? if so, there must be a bodybuilder working at Australia Post.
on 21-10-2020 06:23 PM
on 21-10-2020 06:51 PM
@andrew0123 wrote:I'm still trying to figure out what PB2 is. Is the buyer selling PB2 peanut butter protein? if so, there must be a bodybuilder working at Australia Post.
That is one of the many pitfalls of resurrecting old threads. Things change.
on 22-10-2020 12:46 PM
on 08-01-2021 03:58 AM
THIEVES
on 08-01-2021 07:11 AM
I doubt the OP is very interested in your comment. They posted nearly 7 years ago. If you have a problem, start a new thread
on 08-01-2021 09:51 AM
Re resurrection of old threads - about time further comments on threads closed after a set period.
on 08-01-2021 01:04 PM
For untracked items, Auspost lose about 1
@mcoptimus wrote:As it stands I am averaging 3 a week over around 80 PB2's sent per week. A few months back I sent 16 PB's out, gave them direct to the local PO to send and none of them got to the customers! I went in and questioned them to only be met with a blank face and a care factor of less than zero. $400 just went down the drain...
As a big majority of my items I sell are very small and light weight I send them in a PB2 and slap a prepaid $1.20 sticker on it. If I register the item I would have to put that extra charge on the item and then it would make my item price above the competition and I wouldn't sell anything. So I'm kinda stuck.
So what do you guys do for sending small items that you litterally can't register because of competition pricing?
Also another question. How tough are you on your customers if AP lose a C & S parcel? The item is worth more than the standard insurance ( even though you state they can pay the extra in your listings T & C's) Do you help the customer out and send another item or tell them tough tittes, buy another.
I am very soft here and will usually send out another item and just try to claim back what I can from AP. I know its not doing my end figures any good but I do it to avoid upsetting the customer and get negative feedback.
Cheers.
For my untracked items, Auspost lose about 1 in 300 or so orders. Thankfully not too many. I've had a couple of tracked items lost and refunded by Auspost since Covid. Prior to Covid I had one or two tracked orders returned to sender, but I suspect the buyer messed up the address.
on 25-10-2023 12:36 PM
Not good. All sellers are being squeezed between eBay
and AusPost. No compo for lost tracked letters anymore,
despite the price rising by 30% at the same time. eBay
meanwhile over 3 years has put all responsibility for delivery
on the seller. Tiny business operators have to cover what
Australia Post loses. In my experience AustPost loses about
2% of tracked letter & express post which is negligence. Had
a tracked letter go missing 3 weeks ago with a $65 coin
($2, 6 grams) and I can tell where it went missing - AusPost
refused to even discuss how it was lost and made it clear it
would not be looked for. Since letters or parcels can only
arrive or not arrive, the tracking is completely useless.
Additionally, since no search takes place, theft is very
simple for AustPost staff.
Anyone relying on cheap reliable postage will now go to
the wall, myself included.
on 25-10-2023 01:46 PM
Hi,
The thread has been locked due to age. Do not hesitate to open a new one if you still need assistance
Thank you